Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our San Antonio, TX location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
1,253 reviews
5 stars
718
4 stars
282
3 stars
128
2 stars
40
1 star
85
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of staff, particularly in departments like beauty and jewelry, while others reported negative experiences with unhelpful or rude employees.
Sales and Prices
Customers frequently mentioned great sales, competitive prices, and good quality clothing, making it a popular shopping destination.
Store Organization
The store was generally noted for being clean and well-organized, although some customers expressed frustration with the availability of certain sizes and items.
Salon Experience
Mixed reviews were reported regarding the salon services, with some customers having positive experiences while others faced issues with service quality and staff professionalism.
Checkout Issues
Several customers experienced problems at checkout, including unhelpful cashiers and issues with rewards points not being applied correctly.
- DRDee ReidNov 11, 20252.0When I think of this store comes to mind the elderly the store needs to upgrade it just feels outdated it don't motivate me at all, it is over crowded, you walk a lot just to find a department change the look make it inviting.
- IRIris ReyesNov 2, 20254.0I usually go when they have clearance sales or cupons
- GOgraciela obineOct 3, 20255.0A lot of sales great prices and good quality on clothing
- DJDeanna JonesSep 26, 20255.0I had a very pleasant visit at JCP (Alamo Ranch) yesterday. Ian in customer service was very helpful as I ordered 3 items on line. He patiently guided me through the process. He is super kind! Also very helpful was Maria in the beauty section. Great employees! They are both people persons in kindness and knowledge ❤️
- IGIris GutierrezSep 25, 20255.0My daughter was a first-time makeup buyer, and we visited your store last Sunday, 9/21. We received outstanding service from Jonathan and Maria. They patiently walked my daughter through different product options, guided her on how to apply makeup, and thoughtfully recommended products suited for her skin type and tone. They also advised against items not appropriate for a 13-year-old, which I truly appreciated. Both Jonathan and Maria were amazing—professional, knowledgeable, and kind. I highly commend them for making my daughter’s first experience so special. 😊
Frequently Asked Questions About JCPenney
What types of products does JCPenney offer at the San Antonio location?
JCPenney offers apparel for kids, men, and women, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup.
What are the operating hours of JCPenney in San Antonio?
JCPenney is open Monday through Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does JCPenney provide curbside pickup and in-store shopping options?
Yes, JCPenney offers both curbside pickup and in-store shopping at the San Antonio location.
Are there payment options available at JCPenney?
JCPenney accepts American Express, Check, Discover, Mastercard, and Visa for payment.
Is the JCPenney store in San Antonio wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
Where is JCPenney located within San Antonio?
JCPenney is located at 5335 W Loop 1604 N in the Alamo Ranch Marketplace area of San Antonio, TX 78253.
What are some nearby stores or services around JCPenney where I can continue shopping or access other amenities?
Nearby you can find Michaels Stores for arts and crafts, Ulta Beauty for cosmetics and hair supplies, and Lowe's Home Improvement for home projects and supplies.
Are there any nearby beauty or spa services near JCPenney?
Yes, JC Nails & Spa and Bree The Wicked Stylist, a beauty salon, are nearby for nail and hair care services.
Where can I get electronics or computer repair services near JCPenney?
Best Buy and Geek Squad are located nearby providing electronics and IT services including computer repair.
Are there any places near JCPenney where I can enjoy a snack or dessert?
Iced Up and Baskin-Robbins are close by offering ice cream and smoothie options to enjoy before or after your visit.