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Goodwill Store and Donation Station

4.2
(300 reviews)

Business Details

10422 Potranco Road, San Antonio, TX
78251, United States
(210) 924-8581
http://www.goodwillsa.org

About

Thrift Store
Since Goodwill San Antonio's first day of service in 1945, we have championed the fight against poverty and to create opportunity for adults and youth in our community through education and employment. Purchases and donations at any Goodwill San Antonio location help fund free local programs that include job placement, vocational training and youth services.

Location

Goodwill Store and Donation Station
10422 Potranco Road, San Antonio, TX
78251, United States

Hours

Reviews

4.2
300 reviews
5 stars
187
4 stars
58
3 stars
16
2 stars
10
1 star
29

What are people saying?

AI-generated from recent customer reviews

Employee Behavior

Multiple reviews highlighted instances of rude and unprofessional behavior from employees, leading to negative shopping experiences.

Pricing Concerns

Customers expressed dissatisfaction with rising prices, feeling that many items are overpriced for second-hand goods.

Store Cleanliness

The store is frequently noted for being clean and well-organized, contributing positively to the shopping experience.

Customer Service

While some employees received praise for their friendliness and helpfulness, others were criticized for poor service, indicating inconsistency in customer service quality.

Product Variety

Customers appreciated the variety of items available, often finding unique and valuable products.
  • ML
    Marilis Leyva
    1 day ago
    5.0
    En esta lugar se vende mucho y muchas cosas bonitas y baratas
  • JL
    J L
    4 days ago
    5.0
    Not a bad store. I didn't go shopping, just made donations. There was someone there to help me unload.
  • RM
    Rebecca Miley
    Jan 30, 2026
    5.0
    It seemed to be a clean store. I went to find a woman's blazer but was not successful. The clothing from what I did see was in good condition (mostly). It was pretty busy not a lot of parking in front of store.
  • MG
    M GR
    Jan 29, 2026
    1.0
    Very very rude older employee named 'Debra.' This use to be our favorite Goodwill Store to buy items and to donate at up to a few days ago. I was shopping here at Potranco with my son and I noticed a young employee brought out a blue bin and left it in the main aisle. She was putting some items out so I decide to look in it. I found a small canister to put pencils or pens in so I decided to show it to my son. So I walked away and all of a sudden I heard someone yelling out loud behind me as I was halfway one of the aisles. I looked across and saw the younger employee across from me and she looked just as suprised as me. Then I looked behind me and noticed an older employee looking at me very mean and yelling loud again you can't get nothing from here until we put it out, then you can buy it. I felt like the whole world stood still for that minute because the customers around me just couldn't believe she was yelling at me like that. I was very upset and decided to approach her and ask her for her name and told her I was going to file a report on her for speaking to customers like that. All of my life I have never been yelled at like that, this is why I know I have to say something to upper Management and Directors that are not at this store. I also noticed another review someone left similar to mine a few months back. I have a Bachelor's Degree in Management and I'm 60 years old so I not no kid playing in the bins. I also noticed after she yelled at me a few minutes later anothe lady went up to a blue bin and looked inside and she didn't tell her nothing at all. I can only imagine how many more customers there are being treated like this. If it wasn't for us, the customers, Goodwill woudn't be Good.
  • HG
    Heather Garcia
    Jan 26, 2026
    3.0
    They got the most badass stuff going on in here lol 😭😭 I wish I could but this thing to big. Also they really need to upgrade their checkout area. 4 lanes? They need like 6 minimum now to keep up with their big sales and promos. All i had to do was daydream about picking up boxing again as I waited in line for ages 😭😭😭

Frequently Asked Questions About Goodwill Store and Donation Station

What is the main purpose of Goodwill Store and Donation Station in Potranco?

Goodwill Store and Donation Station aims to fight poverty and create opportunities through education and employment programs funded by purchases and donations.

What are the operating hours of Goodwill Store and Donation Station?

The store is open Monday to Saturday from 10:00 AM to 8:00 PM, and on Sunday from 10:00 AM to 7:00 PM.

Brand Certified Facts from Goodwill Store and Donation Station

Goodwill Store and Donation Station partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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