Express is an international fashion chain with women’s clothing and men’s clothing for work, play and all kinds of parties. Shop Express for women’s jeans, leggings, dresses, sweaters and shirts, and men’s jeans, suits, graphic tees and polos, plus shoes, jewelry and other accessories. Come visit us at 6301 N.W. Loop 410 in San Antonio, TX or shop the collection online.
Very poor customer service. When I asked the gentleman in the Hawaiian shirt if they carried distressed jeans, he looked at me with a disgusted expression—as if his sense of style were somehow superior. I remember working at Express, where we took pride in representing the company with professional attire: crisp dress shirts and slacks. That level of presentation and respect is clearly missing here.
RX
Ronin XI
Jan 22, 2018
1.0
Horrible experience. Service way worse than one star. No help. Item was over there. Wrong items in wrong place. No customer service skills at all.
EM
Elyssa San Miguel
Jul 28, 2016
1.0
Absolutely lacking in customer service. Was not as much as said hello to and not just by one but by three sales associates. Clothing selections were dated... definitely not what was advertised online.
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Is Express Ingram Park Mall hiring?
Please visit Visit https://www.express.com/g/careers/ to view and apply for open positions.
How to do I contact Express customer service?
We would like to hear your comments, questions and suggestions. You can reach us at 1-888-397-1980.
Can online orders be returned to any Express store?
Online orders can be returned or exchanged within 30 days at any Express store. Online returns are not accepted at Express Factory Outlet stores.
How long does it take Express clothing to ship?
Orders shipped via standard delivery typically arrive in 5-7 business days for the United States and selected Territories. Business days are limited to M-F 8:00 a.m. to 5:00 p.m. EST, not including holidays. The Express fulfillment center is closed for the observance of major United States holidays.
What is the return policy at Express?
Express will accept returns and exchanges for items purchased in our U.S. stores and online based on the following requirements. We will not accept a return or exchange if requested more than 30 days after the purchase. Third party branded products purchased online cannot be returned in stores. We will not accept returns and exchanges that were purchased in our Express Factory Outlet stores, or in stores outside the U.S. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.
What sizes does Express offer?
Express offers sizes ranging from 00-14 in women's and XS-XL in men's online and in stores. Click on the link to see our size chart: https://www.express.com/service/custserv.jsp?name=SizeChart.
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