Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Rockwall, TX location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.3
960 reviews
5 stars
557
4 stars
221
3 stars
98
2 stars
34
1 star
50
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some staff were praised for their helpfulness, while others were reported as rude or unhelpful.
Product Availability
Customers appreciated the variety and quality of clothing available, but some expressed disappointment with specific selections, particularly in the men's and children's departments.
Store Condition
The store is generally clean and well-maintained, though some areas, like the men's department, were noted as untidy.
Pricing Issues
Many customers found the prices reasonable and enjoyed sales, but some felt that pricing was misleading or that return policies were unsatisfactory.
Checkout Experience
Long wait times at checkout were frequently mentioned, with some customers experiencing frustration due to slow service.
- RDR. D.Nov 14, 20255.0This JCP has a very large selection of clothing and accessories, not only that it's the best jcp I've been to, this will be my main store because there's not one in wylie or the other surrounding countries. The best!
- CLCJ LongworthNov 7, 20255.0Great rejection and a big petites sections. Best store around.
- CRCarlos RamirezOct 21, 20251.0Ok was about to walk in and the employee saw me and he locked the door right infront of my face it’s 7:30 pm and they close at 8
- SCScott CowenOct 21, 20255.0Always able to find quality clothing at a very reasonable price
- GGgumpy gittsOct 8, 20254.0Amazing staff! Lack of bra and underwear selection
Frequently Asked Questions About JCPenney
What types of products can I find at JCPenney in Rockwall, TX?
JCPenney offers apparel for kids, men, and women, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup.
What are the operating hours of JCPenney in Rockwall?
JCPenney is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday from 11:00 AM to 9:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does JCPenney in Rockwall offer curbside pickup?
Yes, JCPenney provides curbside pickup options for your convenience.
Which payment methods are accepted at JCPenney Rockwall?
JCPenney accepts American Express, Check, Discover, Mastercard, and Visa.
Is the JCPenney store in Rockwall wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
Can I find beauty and skincare products at JCPenney in Rockwall?
Yes, JCPenney features a beauty section with skincare, makeup, and beauty deals including the Sephora inside JCPenney.
Are there nearby transportation services to JCPenney in Rockwall?
Yes, Travels Transportation LLC is located nearby, making it easier for customers to reach JCPenney.
What nearby stores can I visit along with JCPenney in Rockwall for more shopping options?
You can also visit The Children's Place for kids' clothing, DICK'S Sporting Goods for sports equipment, and Maurices for women's clothing.
Which nearby beauty and spa services are available around JCPenney in Rockwall?
Nearby beauty and spa services include Claire's for accessories and piercings, Elite Salon and Styles By Steph for hair and beauty treatments, as well as Wax Studio for waxing services.
How can I contact JCPenney Rockwall for inquiries or customer service?
You can reach JCPenney Rockwall by phone at +1 972-961-9239 or use their toll-free number +1 800-322-1189. Additionally, their website provides online support and shopping options.