Roanoke Florist

Reviews

• DN

  Doug Nesmith

  Aug 20, 2025
  1.0
  I ordered a floral arrangement on a Monday for deliver on Tuesday but early afternoon on Tuesday I received a call stating they did not have the flowers I requested and would substitutions be okay. I agreed but later that afternoon, their door dash delivery person picked up the arrangement and unassigned themself and kept the flower arrangement for themself. My arrangement recipient, who was recovering from surgery, received emails and a phone call stating the arrangement had arrived but it had not. I would have thought that when they realized what had happened, they would have bent over backwards to make sure the arrangement was delivered but instead I had to call this morning to cancel and get a refund. This turned from a gift into a hassle for someone who didn’t need it at this time. If they trust door dash to deliver their delicate floral arrangements, I won’t use them again. Very disappointed in their lack of effort in making sure my arrangement was delivered on time. Will never use again. To clarify: You contacted the recipient and my wife who was with her. I didn’t know about the problem until after they called me and by that time you were closed for the day. You never contacted me directly except to tell me you didn’t have the flowers I ordered.
• AG

  Amanda Gipson

  Aug 19, 2025
  3.0
  The flowers were pretty. Per their website when ordered delivery was promised same day, however the order was not delivered until the following day. Definitely call to place your order to confirm delivery instead of using their online ordering. It was a disappointment and we won’t be using them again. Order # 23472276. See picture of email where it shows the original delivery date then up above where google updated the delivery date from the other email.
• NR

  nicole romandia

  Jul 9, 2025
  1.0
  Incredibly underwhelmed. I ordered a few weeks early and went to a florist to ensure I’d get what I wanted as this was for a wedding cake. Went to pick up today (the day before the wedding) and the selection was mediocre and almost every stem looked wilted and dingy. Specifically ordered calla Lillie’s to match the brides bouquet and they only had extra large ones. The white rose selection was from a batch that looked days old. She said they couldn’t get the mini callas totally fine but she knew they were going in a cake and could have given me a heads up but she didn’t and the ones I felt obligated to buy are way too large to put in a cake without them looking awkward. They’re bigger than my hand. I wanted to love them so badly but honestly the selection at Tom Thumb looks much fresher than what I chose from today. I only spent 27$ because I felt I needed to buy something from them but I left so stressed out and disappointed and ended up having to go straight to the grocery store to get some last minute.
• LM

  leslie madrid

  Feb 14, 2025
  5.0
  Absolutely amazing!! I’ve lived in Roanoke for over 10 years, and I am just now going to this beautiful florist, the customer service was 10/10, super sweet ladies, the flowers smell amazing & they have all the beautiful flowers you can think of. From stuffed animals, to blue roses (which I got for my son) and so much more. I will be purchasing again ❤️❤️ thank you Roanoke Florist!

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