Tiffany & Co.

Reviews

• TR

  tericka Reese

  Dec 27, 2025
  1.0
  i’m going to preface this by saying I am a loyal tiffany customer and have alot of wonderful pieces from the company, for the first time today I went to legacy west store and Kelly the sales associate gave me the service from HELL. I went in today to get a knot out of my necklace, upon telling her my reasoning for arrival she proceeds to ask me in a very micro aggressive manner if my necklace was actually from Tiffany. I wouldn’t walk into the store and ask anyone for a service on something that isn’t from the retailer. I wasn’t the only one that thought it was odd, my partner as well thought it was off and very egregious. I will now continue my business with the Tiffany store in Northpark, i love Legacy west but not enough to get treated like i’m beneath anyone! I hope no one else receives service like that because it truly is disgusting and unnecessary
• LL

  L Lacy

  Dec 4, 2025
  3.0
  This is my third purchase from Tiffany & Co, and first time at this location. What a disappointment. They didn't have the item I wanted, so I pre-paid and had it shipped from another store (not a problem so far) But for this kind of purchase, customer service was abysmal.. I came in on the appointed day only to hear "it didn't arrive" - okay, why didn't you tell me before I drove all the way to the store for the appointment to pick it up. No sincere apology. Drove home, only to receive a text later that day saying they actually did have it. Now the 3rd trip to the store to finally get the item. Very sloppy and frustrating. Not the kind of experience I expected, and ultimately very disappointed for staff not taking ownership for their clear multiple missteps.
• CB

  Callie Beck

  Oct 17, 2025
  3.0
  Nice employees! Today I went in to purchase champagne glasses for a wedding gift. The online inventory said they had them in stock. I drove 30 min out of my way to purchase them in store. When I arrived I was informed they didn’t have them and they also could not print a gift message. Won’t be going back! It’s not hard to have accurate online inventory. For such a high end store I expected better.
• KB

  Katrina Browne

  Oct 8, 2025
  5.0
  Highly recommend reaching out to Maria Josue. We came in because I was incorrectly advised at the T&Co Galleria location years ago that resizing my engagement and wedding rings would be much more costly. This prevented me from wearing my rings for years, and hesitant about T&Co. However, we came to this location and Maria was so friendly and super helpful with getting my rings resized. She was clear about what we could expect, and was communicative about status updates. She also helped me with getting another wedding/anniversary band. Thank you so much, Maria! You restored my faith about T&Co brand lol.
• BK

  Brian Kim

  Aug 26, 2025
  5.0
  Good customer service. I will be repeat customer when I need something from Tiffany.

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