Louis Vuitton Plano Legacy West

Reviews

• MH

  Michelle Harris

  Jan 2, 2026
  5.0
  My first visit to the Louis Vuitton store at Legacy West in Plano, TX was nothing short of exceptional. From the moment I walked in, I was warmly greeted by Stephen, whose genuine sincerity and welcoming energy immediately set the tone for the experience. Stephen introduced me to Isaac, who is the most engaging and impressive sales associate I’ve ever encountered in any retail environment. Isaac’s knowledge went far beyond the products themselves. He shared the story, heritage, and craftsmanship behind the brand in such a meaningful way that I didn’t just buy a Louis Vuitton bag but I truly understood why I wanted one. Since that first visit, I’ve returned three more times, and each visit has been just as memorable. Stephen has greeted me every single time and, incredibly, remembered me. On my most recent visit, I picked up a second bag I had ordered, and Stephen was a wealth of information. Even though Isaac was out that day, Stephen took the time to walk me through new items being released, thoughtfully introduced me to upcoming pieces, and even left a message for Isaac to follow up with me about one I was especially interested in. This level of service, attention, and care is rare. The Legacy West Louis Vuitton team made my luxury retail experience feel personal, educational, and genuinely exciting. Best experience, hands down. I’ll absolutely be back.
• JH

  Jessie HL

  Dec 30, 2025
  1.0
  Terrible customer service, I suggest going to galleria or NorthPark because I was wanting a bag and walked around for 10 minutes and no one came up to ask if I needed anything.
• FM

  Firehouse Movers

  Nov 29, 2025
  5.0
  ⭐️⭐️⭐️⭐️⭐️ Louis Vuitton – Legacy West, Plano, TX If you're anywhere near North Dallas, this Louis Vuitton at Legacy West in Plano—right on the edge of Frisco—is a must-visit. The store is spotless, high-end, and gives you that true luxury shopping experience from the moment you walk in. Plenty of parking, great handicap access, and an easy layout make it even better. The staff here is always extremely friendly, but if you go, ask for ADAM—he’s incredible! Whether you're shopping for men’s or women’s, this location has it all: purses, perfumes, sunglasses, hats, shoes, luggage—everything you expect from Louis Vuitton. If you’re in the area, we highly recommend stopping by the Louis Vuitton store at the Shops at Legacy. You won’t be disappointed.
• SW

  Sean & Jessie Williams

  Nov 15, 2025
  5.0
  I want to give a huge shoutout to my Client Advisor, Adam. I reached out to him on Friday about a purse I had been wanting. Even though it wasn’t in stock, he immediately let me know I could have it delivered to the store or my home. I drove to the Plano store Saturday to see the style in another color, and later that day while he was on shift he texted me to say that the exact color I wanted he had requested had been delivered to the store — without me even asking. His attention to detail, communication, and willingness to go above and beyond made the entire experience so easy and enjoyable. Adam is truly amazing at what he does, and I’m so grateful for the exceptional service. This is my 3rd purchase through him and will definitely be back for my next purchase.
• HQ

  Hyacinth Q.

  Oct 17, 2025
  1.0
  Honestly this store is a stain on the brand. The customer service is nowhere close to what the prestigious house represents. Its a disgrace to LV. The staff dont know how to take care of their customers who spend thousands in their store. All they can offer is WATER which is not up to par with all their other stores.

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