JCPenney

Reviews

• KC

  Keva Charles

  6 days ago
  1.0
  Store closes at 8pm. I arrived after work, in uniform, knowing exactly what I needed and where it is because I just bought one this week in a different color. The doors were locked at 755pm and the guy wouldn’t let me in. It would’ve taken me less than a minute to grab the ONE exact item I needed. THIS IS WHY BRICK AND MORTAR STORES ARE GOING UNDER. I WON’T BE SURPRISED WHEN PENNEYS FOLDS. Happy to report I went to Walmart and found the same item $12 cheaper. So thanks JCPENNEY.
• RR

  Reginald

  Mar 4, 2026
  2.0
  Nothing inside the store...they asked me to go online. I was there to shop personal.
• OD

  Olu Dina

  Mar 1, 2026
  5.0
  I found a lot of good stuff at this store. I enjoyed the nice music playing in the store too
• RS

  Rama krishna Santhoshi

  Feb 17, 2026
  5.0
  We generally, go here for shopping for my kids clothing has good variety and found very cheaper deals and also in holiday seasons.
• SC

  Shaw-nay Crime

  Feb 1, 2026
  1.0
  Placed an order online and waited 2 wks without an update. Called the 800 number to be told my item was delivered 4 days after the order was made and they would email the store to update the order status to ready to be picked up. Waited a few days and called the store directly to be told by the male supervisor they don’t have it and the online people will “say whatever”. NEVER did be place me on hold to look and see if my items were at the store. Finally after 3 wks I cancelled the order bec it was clear I wasn’t going to get it and the store and the 800 number were just passing the buck back and forth. No resolution offered!! Can’t believe this is how big department store handles things. Smith Ranch rd in pearland location.