Business Details
About
Shoe StoreFashion Accessories StoreDSW Designer Shoe Warehouse
DSW Designer Shoe Warehouse is where Shoe Lovers go to find brands and styles that are in season and on trend. Each store features 25,000+ pairs of designer shoes for men and women from brands like Nike, Cole Haan, Sperry Top-Sider, Puma, Dr. Scholls, New Balance, TOMS, Vince Camuto and more. And shoes are just the beginning. Handbags, accessories, and kids’ shoes are also there—ready for customers to find just what they need. Plus, our free Rewards program, DSW Rewards, gives perks to its members (like Rewards certificates, offers, and other great stuff). Just shop, earn, and enjoy—it’s as easy as that. Because shoes say a lot about you—so say something great.
DSW (Designer Shoe Warehouse) Inc. is a leading branded footwear and accessories retailer that offers a huge selection of brand name and designer footwear and accessories for women, men, and kids. DSW opened its first store in July 1991 in Dublin, Ohio, and has since grown to operate more than 400 stores across the United States, as well small format shop-in-shop locations.
The DSW brand promise is “Designer shoes. Warehouse prices.” and the company delivers an experience of “breathtaking assortment, irresistible value, and simple convenience.” DSW stores average approximately 22,000 square feet and stock nearly 25,000 pairs of shoes per location.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
DSW Designer Shoe Warehouse
3137 Silverlake Village Drive, Pearland, TX
77584, United States
Hours
Reviews
4.1
353 reviews
5 stars
190
4 stars
86
3 stars
36
2 stars
15
1 star
26
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant number of customers experienced poor service, with reports of rudeness and lack of assistance from staff.
Product Selection
Many customers noted a decline in product selection, particularly in men's shoes and larger sizes, leading to disappointment.
Store Cleanliness
Some reviews highlighted cleanliness issues within the store, including clutter and safety hazards.
Positive Experiences
Despite negative feedback, several customers praised specific employees for their helpfulness and professionalism, indicating that positive experiences do occur.
- GKGwen KlorerDec 26, 20253.0Selection has gone downhill
- IIImaniDec 23, 20251.0I am writing to formally report the extremely poor customer service I experienced at your Silverlake Village location on 12/23 at approximately 2:00 PM. I was attempting to purchase a pair of heels using a $25 DSW e-gift card. The e-gift card clearly states that it can be used in store by providing the gift card number and PIN. I had a screenshot of the original gift card email, which contained both the number and the PIN. I work in healthcare I do not peddle discounted shoes for a living so it’s not possible to log in my work email on my mobile phone . I was informed by the store manager, Katie, that she needed a QR code to process the E-gift card. I had a coworker log in to my email and the gift card doesn’t come with a scannable code. It only has instructions to provide to the number and pin . Katie states that she would not process my purchase. I explained I am not permitted to access my personal email on my phone, which is why I had a screenshot available. Despite this explanation, Katie refused to assist me or offer a reasonable solution. I then asked another employee, Kenzie, whether I could place the order online and select in-store pickup in order to use my e-gift card that way. Both Katie and Kenzie told me this was not possible and stated it would “take hours” for the order to process, which left me without any viable option to complete my purchase at that time. As a result, I had to leave the store, go to my workplace, print the e-gift card, and return to the store in order to make the exact same purchase — using the same gift card — which was then suddenly accepted. This entire situation was unnecessary, frustrating, and embarrassing. It is 2025, and refusing a legitimate e-gift card simply because it is presented via screenshot — despite having the correct number and PIN — is unreasonable. Additionally, Kenzie’s attitude was noticeably rude, and Katie, as a store manager, demonstrated a lack of problem-solving skills, flexibility, and basic customer service. I was fully prepared to make a purchase, had valid payment, and wanted to give DSW my business. Instead, I was treated dismissively and forced to jump through hoops that should not be required of a paying customer. I am requesting that this incident be reviewed, that additional training be provided to the staff involved, and that clarification be given regarding DSW’s policy on e-gift cards so customers are not treated this way in the future. Technology cannot be that overwhelming to a store that had virtually no foot traffic during the busiest shopping season. Maybe this is why .
- BHBradley HartwellNov 30, 20254.0Nice spot
- JJJames Johnson JrSep 2, 20255.0Great service. Was able to pickup my online order with no problems.
- DFDavita FortierAug 11, 20255.0We found just what we needed for back to school: 3 new pairs of sneakers. The young lady at the register helped us find a discount online. We really appreciated her help.
Frequently Asked Questions About DSW Designer Shoe Warehouse
What types of products can I find at DSW Designer Shoe Warehouse in Pearland?
DSW offers over 25,000 pairs of designer shoes for men, women, and kids, along with handbags, accessories, and jewelry from popular brands like Nike, Cole Haan, and Puma.
What are the store hours for DSW Designer Shoe Warehouse in Pearland?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 7:00 PM.
Does DSW offer pickup or delivery services?
DSW in Pearland offers in-store pickup but does not provide delivery services.
What payment options are accepted at DSW Designer Shoe Warehouse?
DSW accepts American Express, Visa, Mastercard, Discover, cash, and mobile payment options like Apple Pay, Samsung Pay, and Android Pay.
Is DSW Designer Shoe Warehouse located in a specific shopping area?
Yes, the store is located in Silverlake Village at 3137 Silverlake Village Drive, Pearland, Texas 77584.
Does DSW offer any rewards or membership programs for shoppers?
Yes, DSW has a free Rewards program called DSW Rewards that provides members with perks such as rewards certificates, special offers, and more.
How can I contact DSW Designer Shoe Warehouse in Pearland?
You can reach them by phone at +1 713-340-1932 or by email at info@dswinc.com.
Which nearby places can I visit for beauty services around DSW?
Close to DSW, you can visit Ulta Beauty, Charlotte Tilbury, Style Me Trenae, Benefit Cosmetics BrowBar, Marquee Nail Bar, and Chillax Nail Lounge for various beauty and spa services.
Are there any restaurants near DSW Designer Shoe Warehouse for dining options?
Nearby restaurants include Mai Thai (Thai and Vietnamese cuisine), Little Miyako (Japanese), The Monks (Indian and Chinese), Phó Duy (Vietnamese), IHOP (American breakfast and brunch), and TenderFix by Noah Schnapp (fast food).
What nearby locations can help with shipping or errands when visiting DSW?
The UPS Access Point location is nearby for courier and shipping needs, and Michaels offers arts and crafts supplies if you want to shop for creative projects after visiting DSW.