JCPenney

Reviews

• JM

  jazz martinez

  6 days ago
  5.0
  Great value for your money. Employees are very friendly and helpful.
• AS

  Angel Sandoval

  Apr 20, 2026
  1.0
  I went to JC Penny looking to Purchase an Engagement Ring , Barbra attended me . You loose a sale by the way you treat your customers by they appearance . Before looking at the Rings that where in display I had a Picture Idea of what I was looking for and she didnt even bother looking at the picture and just simply responded " a picture is nothing to me " in a rude strong tone . After that response i didnt feel like purchasing from there . I went down to ZALES right after and had a better experiance & made my purchase there .
• SB

  Shari B

  Mar 28, 2026
  1.0
  Small selection, unorganized, and barely any staff
• JV

  J'ayla Vicks

  Mar 5, 2026
  5.0
  5 stars for sure—JCPenney at East Town Mall has turned into my one-stop shop whenever I’m back in Texas. The store is laid out super clearly, with big sections for menswear, womenswear, kids, and home, so it’s easy to move from grabbing basics to hunting for statement pieces without feeling lost. Racks are full but not overcrowded, and sizes are actually in stock, which already puts it ahead of a lot of other department stores.What really stands out is the selection and prices: graphic tees, jeans, and hoodies for everyday wear; dress shirts, slacks, and blazers when I need to clean up; plus tons of shoes, socks, and underwear bundles that make re‑stocking a whole wardrobe in one run doable. Their home section has sheets, towels, small appliances, and décor that hit that “nice but still affordable” lane, and the clearance racks and regular sales mean you can walk out with bags of clothes without wrecking your budget. Staff have been friendly and patient with returns or coupons, and checkout moves quickly even when it’s busy. Solid department store, great value—definitely my go‑to JCPenney in the area.
• SP

  Sharon Price

  Dec 24, 2025
  5.0
  I did a curbside pickup today very good customers service, and I love the sweater purchased for my grandson.