Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Mesquite, TX location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
1,794 reviews
5 stars
1,033
4 stars
390
3 stars
175
2 stars
64
1 star
132
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; while some employees received praise for their helpfulness, others were reported as rude or unprofessional.
Store Organization
The store is generally well-stocked and clean, but some customers noted issues with organization and long checkout lines.
Product Availability
Customers expressed frustration with product availability, particularly regarding online orders and specific items not being in stock.
Sales and Discounts
Many customers appreciated the sales and discounts offered, highlighting the store's competitive pricing.
- SPSharon PriceDec 24, 20255.0I did a curbside pickup today very good customers service, and I love the sweater purchased for my grandson.
- JMJoAnn MorganDec 22, 20254.0Well stocked store and merchandise is not junkie, isles of displayed items are neatly stocked and it is easy to navigate around the displays. Staff were very friendly and helpful.
- GGGabDec 7, 20251.0There’s a lot of upselling that goes on in this store. Which is fine as long as the sales associate is being upfront and truthful. Unfortunately, this was not the case here! Initially when I arrived at the counter the sales associate saw me, walked out from behind the counter, then went to another counter where there were no customers at all. So I left to see if the other department stores had what I was looking for and they did not. So I had to return. Upon my return I went back to the counter and the same sales associate I saw earlier was in deep conversation with another sales associate. They both saw me, but it was the new sales associate who asked if I needed help after a minute or two. Now I specifically asked for solitaires and the she stated all of the diamond earrings are solitaires. I was skeptical cause the ones she pulled out didn’t look like solitaires, and she even steered me towards a particular set. (Everything looks shiny under those white lights. Keep this in mind.) Now these earrings were on sale. I then asked if they came with screw backs and she said “yes”. She asked me if I wanted the protection package and I declined. Then as soon as I slid my card she said, “if you would have gotten the protection package it would have come with screw backs”—huh?? But didn’t I just confirm that they did come with screw backs? So I just purchased earrings that do not come with screw backs because they are not considered “certified”. So I had to ask what that meant as well as “graded”, which is essentially a rating system for diamonds or other stones. To help a sale education is really best so the customer can have all of the information to make a decision to purchase or not. So when I got to my car and looked at the earrings under regular lighting, I determined they are not solitaires, which have more of a flash when light bounces off of them instead of the sparkle like regular diamonds. So I’m not happy with this product, and because I didn’t feel like dealing with those particular sales associates again, I decided I’ll return during the week or just go to another JC Penney to make an exchange. Hopefully my experience will be better and the sales associate will understand the type of diamond I want!
- KMKevin MorrisNov 20, 20255.0Truly a great experience! They made it all stress-free.
- AOALL SPENT OUTNov 8, 20251.0Took me 30 minutes each time to buy earrings. I don’t have an hour out of my day to spend here just waiting to buy
Frequently Asked Questions About JCPenney
What types of products can I find at JCPenney in Mesquite, TX?
JCPenney in Mesquite offers a wide selection including kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products.
What are the operating hours of JCPenney in Mesquite?
The store is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 7:00 PM.
Does JCPenney offer in-store pickup or curbside pickup services?
Yes, JCPenney offers both in-store pickup and curbside pickup options for your convenience.
Is the JCPenney store in Mesquite wheelchair accessible?
Yes, the store has a wheelchair-accessible entrance to accommodate all customers.
Which payment options are accepted at JCPenney Mesquite?
JCPenney accepts American Express, Discover, Mastercard, Visa, check, and debit card payments.
Where is JCPenney located in Mesquite, TX?
JCPenney is located at 6000 Town East Mall, Mesquite, TX 75150 inside the Town East Mall.
Are there nearby stores where I can find beauty or cosmetic products near JCPenney?
Yes, Salons Elite and Bath & Body Works are nearby, offering beauty salon services and cosmetic supplies respectively, ideal for a beauty needs visit before or after shopping at JCPenney.
Can I find other clothing and fashion stores near JCPenney at Town East Mall?
Absolutely! Stores such as Forever 21, ALDO, Express, and Torrid are nearby, providing a variety of clothing and fashion options to complement your shopping experience at JCPenney.
Is there a variety of shoe stores in proximity to JCPenney?
Yes, nearby shoe stores include ALDO, Shoe Palace, and Js Boutique, offering diverse footwear selections along with JCPenney's shoe options.
What dining options are available near JCPenney in Town East Mall?
You can enjoy a meal or a snack at nearby food places like Sbarro, an Italian restaurant, and Dippin' Dots, an ice cream and fast food shop, both perfect for a break during your shopping trip.