Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our McAllen, TX location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.5
2,416 reviews
5 stars
1,624
4 stars
493
3 stars
177
2 stars
45
1 star
77
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff is mixed; while many customers praised the friendly and helpful service, there were notable complaints about rude management and poor handling of returns.
Product Quality
Customers appreciate the variety and quality of clothing, though some expressed disappointment with specific items and pricing.
Pricing and Discounts
Many reviews highlighted great deals and clearance pricing, but some customers felt regular prices were too high.
Store Environment
The store is generally described as clean and well-stocked, but some customers noted issues with crowded areas and the need for better signage.
Shopping Experience
Overall, customers enjoy shopping at JCPenney, citing a good selection and positive experiences, despite some frustrations with checkout efficiency.
- EMElizabeth MendezNov 16, 20255.0Excelente
- MCMARIO ALADRO CHIOOct 30, 20255.0Encontré muchos descuentos de temporada.
- ABAli BlevinsOct 2, 20255.0Staff gave excellent service.
- GSGraciela starkeySep 30, 20255.0Me encanta la ropa y zapatos de esa tienda, además todos los empleados son muy amables. Compre un traje hermoso para la boda civil de mi hijo.
- VPVane PalMtzSep 15, 20251.0I just had the worst experience at JCPenney La Plaza Mall McAllen, TX with a member of management by the name of Megan Hanson. I came to return some adaptive shorts I purchased for my mother who happens to be in a wheelchair. The adaptive clothing is made specifically for people with disabilities. I was over 9 days on the new 60 day return policy JCPenney now has. They gave me a store credit for less than the item. I asked to speak to a manager so I could offer feedback about this policy and how they may want to include exceptions to the policy, example for people with mobility issues. Megan Hanson was not only dismissive of my feedback but extremely rude. I told her the difference in price was not my concern. My concern was about maybe this policy needing to be reviewed for this type of clothing and customer exceptions. Megan kept on telling me that policy is policy and that she cannot do anything to change that. I told her I understood policy. What I needed from her as a member of management was to take my feedback and bubble it up to see if anything could be revised. She very sarcastically replied that my feedback would have to be bubbled up to about 4 different managers and her demeanor was so belittling that I just thanked her for her time and that she could go back to do whatever she was doing before she came over. I really hope that either the cashier that heard my concern or even Megan herself reflects on my words and brings this up to see if anything can be revised or updated in the new return policy.
Frequently Asked Questions About JCPenney
What types of products can I buy at JCPenney in McAllen, TX?
You can shop a variety of products including kids', men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, skincare, and makeup at JCPenney McAllen.
What are the store hours for JCPenney at 2200 S 10th St, McAllen?
JCPenney is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 11:00 AM to 7:00 PM.
Does JCPenney in McAllen offer curbside pickup?
Yes, JCPenney offers curbside pickup at their McAllen store for customer convenience.
What payment methods are accepted at JCPenney McAllen?
JCPenney accepts American Express, Check, Discover, MasterCard, and Visa as payment options.
Is JCPenney McAllen accessible for customers with disabilities?
Yes, JCPenney in McAllen has a wheelchair accessible entrance to accommodate customers with disabilities.
Can I find national and private brands at JCPenney McAllen?
Yes, JCPenney carries national brands as well as private brands like Liz Claiborne, Okie Dokie, St. John's Bay, and Arizona.
Where is JCPenney located within McAllen for easy access?
JCPenney is located at 2200 S 10th St inside La Plaza shopping center in McAllen, TX 78503 for your convenience.
What nearby places can customers visit around JCPenney McAllen?
Customers shopping at JCPenney can also visit nearby places like Sweet Paris - McAllen for pancakes, Peninsula Island Resort and Spa for relaxation, and Samuels Jewelers for more jewelry options.
Are there nearby ATM or banking services near JCPenney McAllen?
Yes, IBC Bank ATM and Casa De Cambio Texas Money Exchange are nearby for convenient banking and currency exchange services.
What entertainment and shopping options are close to JCPenney in La Plaza?
Nearby you can find GameStop for video games and electronics, Jurassic Karts for go-kart fun, and The Children's Place for children's clothing shopping.