Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Lubbock, TX location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
1,173 reviews
5 stars
610
4 stars
289
3 stars
145
2 stars
43
1 star
86
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with staff; some were helpful and friendly, while others were rude or unhelpful.
Store Condition
Store cleanliness and organization received positive remarks, but issues with temperature and maintenance were noted.
Product Availability
Customers found good deals and a variety of products, but some reported difficulty finding specific items.
Checkout Experience
Long lines and slow service at checkout were common complaints, with some employees praised for their efforts.
Return Policy
The return policy was criticized as being strict and unaccommodating, leading to customer dissatisfaction.
- JBJoan BoggsNov 16, 20255.0Found some great prices on clothes. Store was clean and inviting. Friendly helpful staff
- JDJer DorNov 2, 20253.0Looked for help to find dress shirt for a wedding. Once told someone will be with you and nothing. Wife had same experience looking for a dress for a wedding.
- CTCeola TillerNov 1, 20255.0I found my sister and my birthstones necklaces valued at $150 EA for only $39.95 each; plus I found some earrings (2 pair) for $6.00 each. Bargain buys.
- MJMeg JpegOct 30, 20255.0The girls in the jewelry section always work so hard. They are friendly, incredibly knowledgeable of the sales and keep their cases clean! I always tell people to look at JCP for affordable engagement pieces.
- BMBrandon MunozOct 12, 20255.0Has great deals going on
Frequently Asked Questions About JCPenney
What types of products can I find at JCPenney in Lubbock, TX?
JCPenney offers a wide selection of kids', men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup.
What are the store hours for JCPenney in Lubbock?
JCPenney is open Monday through Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does JCPenney offer curbside pickup and shipping options?
Yes, JCPenney provides free shipping and curbside pickup for your convenience.
Which payment methods does JCPenney accept at their Lubbock location?
They accept American Express, Check, Discover, MasterCard, and Visa as payment options.
Is the JCPenney store in Lubbock wheelchair accessible?
Yes, the store has wheelchair accessible entrances and public restrooms.
Where is the JCPenney store located in Lubbock?
It is located at 6002 Slide Rd-Bldg A, inside South Plains Mall, Lubbock, TX 79414.
Are there any mobile phone stores near JCPenney where I can get phone or tablet accessories?
Yes, nearby you can find AT&T Store, Verizon, Simply Mac, and The FIX - Phone, Tablet Repair and Accessories South Plain for mobile phones and accessories.
What are some dining options near JCPenney at South Plains Mall?
Nearby dining options include Charleys Cheesesteaks, McKenna & Morgan, and Quick Mart for sandwiches, fast food, and convenience snacks.
Are there other fashion or clothing stores close to JCPenney for additional shopping choices?
Yes, nearby clothing stores include Aerie, American Eagle Outfitters, Windsor, Buckle, Tilly's, and BCBGMAXAZRIA at Dillard's.
Can I find other jewelry stores near JCPenney for more variety?
Yes, KAY Jewelers, Pandora Jewelry, Jewelry Box, and Zales are jewelry retailers located close to JCPenney.