Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Lubbock, TX location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
1,184 reviews
5 stars
614
4 stars
292
3 stars
146
2 stars
43
1 star
89
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with staff; some provided excellent service while others were reported as rude or unhelpful.
Product Availability
Limited selection for certain sizes and styles, particularly in kids' clothing, but some customers found great deals on jewelry and other items.
Store Condition
Store cleanliness and organization received positive remarks, but issues with air conditioning and fitting room availability were noted.
Return Policy
Many customers expressed dissatisfaction with the return policy, citing it as overly strict and unaccommodating.
- NHNohemi HernandezJan 3, 20263.0There wasnt so many options for size 14/16 kids clothes and everything was picked out...but on the other hand there was very nice clothes for baby boy 0-24M and up ! Would be nice if they add more girls clothes and pretty ones !!
- SMSuzy McKeownDec 27, 20255.0Wonderful lady that helped us make some jewelry decisions.
- MAMarcia AlmanzaDec 21, 20251.0I usually have a good shopping experience but today the girl that was on second floor was rude and complaining. Then she yelled at customers to go get in line behind the arrow. She is seriously lacking in customer service skills. There is a polite way to make this clear to customers than talking down like that. Ill take my business elsewhere.
- KKKevinDec 13, 20255.0Manager Jennifer gave such exceptional customer service and diligence to care and help me. Jennifer took the time and effort to help me figure out a messy online order and pickup. This type of service alone makes it worth it to shop at JcP! Thank you lots Jennifer -Kevin
- SAsoroosh avalDec 2, 20251.0JCPenney’s return policy is ridiculous. I tried to return a pair of jeans the very next day because they were damaged, and even though I had the tags, receipt, and proof of purchase date, they refused just because the tags weren’t attached anymore. If a store won’t stand behind a clearly defective product with all proof provided, it’s not worth shopping there. This was my last time at JCPenney.
Frequently Asked Questions About JCPenney
What types of products can I find at JCPenney in Lubbock, TX?
JCPenney offers a wide selection of kids', men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup.
What are the store hours for JCPenney in Lubbock?
JCPenney is open Monday through Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does JCPenney offer curbside pickup and shipping options?
Yes, JCPenney provides free shipping and curbside pickup for your convenience.
Which payment methods does JCPenney accept at their Lubbock location?
They accept American Express, Check, Discover, MasterCard, and Visa as payment options.
Is the JCPenney store in Lubbock wheelchair accessible?
Yes, the store has wheelchair accessible entrances and public restrooms.
Where is the JCPenney store located in Lubbock?
It is located at 6002 Slide Rd-Bldg A, inside South Plains Mall, Lubbock, TX 79414.
Are there any mobile phone stores near JCPenney where I can get phone or tablet accessories?
Yes, nearby you can find AT&T Store, Verizon, Simply Mac, and The FIX - Phone, Tablet Repair and Accessories South Plain for mobile phones and accessories.
What are some dining options near JCPenney at South Plains Mall?
Nearby dining options include Charleys Cheesesteaks, McKenna & Morgan, and Quick Mart for sandwiches, fast food, and convenience snacks.
Are there other fashion or clothing stores close to JCPenney for additional shopping choices?
Yes, nearby clothing stores include Aerie, American Eagle Outfitters, Windsor, Buckle, Tilly's, and BCBGMAXAZRIA at Dillard's.
Can I find other jewelry stores near JCPenney for more variety?
Yes, KAY Jewelers, Pandora Jewelry, Jewelry Box, and Zales are jewelry retailers located close to JCPenney.