JCPenney

4.1
1184 reviews

About

Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Lubbock, TX location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
6002 Slide Rd-Bldg A, Lubbock, TX
79414, United States

Hours

Reviews

4.1
1,184 reviews
5 stars
614
4 stars
292
3 stars
146
2 stars
43
1 star
89

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed experiences with staff; some provided excellent service while others were reported as rude or unhelpful.

Product Availability

Limited selection for certain sizes and styles, particularly in kids' clothing, but some customers found great deals on jewelry and other items.

Store Condition

Store cleanliness and organization received positive remarks, but issues with air conditioning and fitting room availability were noted.

Return Policy

Many customers expressed dissatisfaction with the return policy, citing it as overly strict and unaccommodating.
  • NH
    Nohemi Hernandez
    Jan 3, 2026
    3.0
    There wasnt so many options for size 14/16 kids clothes and everything was picked out...but on the other hand there was very nice clothes for baby boy 0-24M and up ! Would be nice if they add more girls clothes and pretty ones !!
  • SM
    Suzy McKeown
    Dec 27, 2025
    5.0
    Wonderful lady that helped us make some jewelry decisions.
  • MA
    Marcia Almanza
    Dec 21, 2025
    1.0
    I usually have a good shopping experience but today the girl that was on second floor was rude and complaining. Then she yelled at customers to go get in line behind the arrow. She is seriously lacking in customer service skills. There is a polite way to make this clear to customers than talking down like that. Ill take my business elsewhere.
  • KK
    Kevin
    Dec 13, 2025
    5.0
    Manager Jennifer gave such exceptional customer service and diligence to care and help me. Jennifer took the time and effort to help me figure out a messy online order and pickup. This type of service alone makes it worth it to shop at JcP! Thank you lots Jennifer -Kevin
  • SA
    soroosh aval
    Dec 2, 2025
    1.0
    JCPenney’s return policy is ridiculous. I tried to return a pair of jeans the very next day because they were damaged, and even though I had the tags, receipt, and proof of purchase date, they refused just because the tags weren’t attached anymore. If a store won’t stand behind a clearly defective product with all proof provided, it’s not worth shopping there. This was my last time at JCPenney.

Frequently Asked Questions About JCPenney

What types of products can I find at JCPenney in Lubbock, TX?

JCPenney offers a wide selection of kids', men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup.

What are the store hours for JCPenney in Lubbock?

JCPenney is open Monday through Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.