Brand Certified
JCPenney
4.1(1187 reviews)
Certified by JCPenney • Feb 22, 2026
Business Details
6002 Slide Rd-Bldg A, Lubbock, TX
79414, United States
Certified by JCPenney • Feb 22, 2026
(806) 792-6841
Certified by JCPenney • Feb 22, 2026
https://www.jcpenney.com/locations/tx/lubbock/clothing-stores-lubbock-tx-611.html
Certified by JCPenney • Feb 22, 2026
About
Certified by JCPenney • Feb 22, 2026
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Lubbock, TX location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Certified by JCPenney • Feb 22, 2026
Hours
Certified by JCPenney • Feb 22, 2026
Reviews
4.1
1,187 reviews
5 stars
616
4 stars
292
3 stars
146
2 stars
43
1 star
90
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with staff; some customers praised helpful employees while others reported rudeness and lack of assistance.
Product Availability
Limited selection in certain sizes and categories, particularly for kids' clothing, leading to customer disappointment.
Store Condition
Store cleanliness and organization received positive remarks, but issues with air conditioning and fitting room availability were noted.
Return Policy
Customers expressed frustration with the strict return policy, citing it as a reason for not returning to the store.
Pricing and Sales
Customers appreciated the good deals and clearance sections, although some felt prices were high for certain items.
- MVMario A VasquezJan 18, 20265.0My favorite JC Penny store. Had some really good buys during Christmas.
- MGmichael GravesJan 18, 20261.0No sales people to assist customers. I've tried several times with no response for help.
- NHNohemi HernandezJan 3, 20263.0There wasnt so many options for size 14/16 kids clothes and everything was picked out...but on the other hand there was very nice clothes for baby boy 0-24M and up ! Would be nice if they add more girls clothes and pretty ones !!
- SMSuzy McKeownDec 27, 20255.0Wonderful lady that helped us make some jewelry decisions.
- MAMarcia AlmanzaDec 21, 20251.0I usually have a good shopping experience but today the girl that was on second floor was rude and complaining. Then she yelled at customers to go get in line behind the arrow. She is seriously lacking in customer service skills. There is a polite way to make this clear to customers than talking down like that. Ill take my business elsewhere.
Brand Certified Facts from JCPenney
JCPenney partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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