Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Killeen, TX location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
1,091 reviews
5 stars
555
4 stars
247
3 stars
158
2 stars
54
1 star
77
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service, with staff being unhelpful, unfriendly, or unresponsive.
Product Selection
Customers expressed disappointment with the limited selection of items, particularly in specific categories like big and tall clothing and summer apparel.
Store Conditions
Several reviews mentioned the store's cleanliness and maintenance issues, including uncomfortable temperatures and disorganized displays.
Checkout Experience
Long wait times at checkout and insufficient staff were common complaints, leading to frustration among shoppers.
Positive Staff Interactions
Despite negative feedback, some customers praised individual staff members for their helpfulness and friendliness.
- ATAmy TaylorNov 6, 20255.0The staff was really nice and the store was clean .
- CVChina VenturaOct 21, 20251.0Missing parts of online order bo one will cone to the phone everyone in the store says go to another counter..
- ATAndrea TorresOct 10, 20253.0The associates do not make you feel very welcome, they do not greet you or even smile
- ASAngela StaffordSep 20, 20253.0Not as good as it used to be to be
- DDDylanSep 6, 20255.0This Is When the Maniac Driver Went through the entire mall to getaway from the police im glad those shoppers are ok
Frequently Asked Questions About JCPenney
What products can I find at JCPenney in Killeen, TX?
JCPenney offers kids', men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup.
What are the store hours for JCPenney in Killeen?
Monday to Thursday, the store is open from 11:00 AM to 8:00 PM; Friday and Saturday from 10:00 AM to 8:00 PM; and Sunday from 12:00 PM to 7:00 PM.
Does JCPenney offer in-store and curbside pickup options?
Yes, JCPenney provides both in-store shopping and curbside pickup services for your convenience.
Which payment methods are accepted at JCPenney Killeen?
JCPenney accepts American Express, Discover, MasterCard, Visa, and checks as payment methods.
Is JCPenney in Killeen wheelchair accessible?
Yes, the store has a wheelchair-accessible entrance for all customers.
Where is JCPenney located within Killeen?
JCPenney is located at 2100 SW S Young Dr, Ste 2000, inside the Killeen Mall in Killeen, Texas 76543.
What are some nearby places to visit after shopping at JCPenney in Killeen Mall?
Nearby you can visit Yalanda at Jcpenney Hair Salon for beauty services, The Coffee Bean & Tea Leaf for refreshments, and Paolo's Pizzeria for a meal.
Are there other shoe stores near JCPenney in Killeen Mall?
Yes, SHOE DEPT. and Shoe Dept. Encore are nearby shoe stores where you can find a wide variety of footwear.
Can I get beauty and spa services near JCPenney in Killeen Mall?
Absolutely, nearby beauty salons and spas include Yalanda at Jcpenney Hair Salon, Tao Spa, Tao Spa at Killeen Mall, and Regis Salon.
Does JCPenney Killeen provide access to public restrooms?
Yes, JCPenney in Killeen has public restrooms available for customers.