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Express Factory Outlet

4.0
(348 reviews)
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Business Details

5000 Katy Mills Circle, Katy, TX
77494, United States
(281) 712-7187
https://stores.expressfactoryoutlet.com/us/tx/katy/5000-katy-mills-circle
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About

Outlet StoreClothing StoreFashion Accessories StoreJeansMen's Clothing StoreT-Shirt StoreWomen's Clothing StoreWork Clothes StoreExpress
Express is a fashion-forward apparel brand and styling community whose purpose is to create confidence and inspire self-expression. Shop Express for new jeans, dresses, suits, blazers and more! Come visit us at 5000 Katy Mills Circle. Your local Express store has everything you need to be your most confident. Looking for a clothing stores near me? Need some formal outfit inspo for date night? Our dresses and suits make the perfect first-impression. Looking for a work outfit? Our tailored blazers and dress pants give you the ultimate confidence boost. Are casual outfits more your thing? Find the comfiest jeans ever and the trendy tops to match. Stop by in store, or shop the latest arrivals online.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksNot available

Location

Express Factory Outlet
5000 Katy Mills Circle, Katy, TX
77494, United States

Hours

Monday10:00 AM - 8:00 PM
Tuesday10:00 AM - 8:00 PM
Wednesday10:00 AM - 8:00 PM
Thursday10:00 AM - 8:00 PM
Friday10:00 AM - 9:00 PM
Saturday10:00 AM - 9:00 PM
Sunday11:00 AM - 7:00 PM

Reviews

4.0
348 reviews
5 stars
186
4 stars
70
3 stars
48
2 stars
9
1 star
35
  • DS
    David Silvano
    6 days ago
    5.0
    All these reviews about bad costumer service are completely false, I come here once on a while and my experience is great, everything is fast and easy to find, helpful sales reps, and im gonna go here more often now that Memorial is closing!
  • OD
    Odesseas Daramouskas
    Apr 19, 2026
    1.0
    Very bad experience at Express. Manager was extremely unprofessional, and the manager was rude and dismissive. Instead of addressing concerns, they made the situation worse. Customer service overall was unacceptable, especially at checkout—the cashiers lacked basic courtesy and respect. This kind of behavior reflects poorly on the entire store. Management seriously needs improvement because this experience was frustrating and disappointing. They need to replace the manager here.
  • ST
    Sarah Tay
    Apr 19, 2026
    1.0
    The customer service was beyond disappointing. The cashiers had poor attitudes, didn’t greet customers, and acted like they didn’t want to be there. There was no professionalism at all, and it made the entire visit uncomfortable. It’s frustrating to spend money somewhere you don’t feel respected as a customer. Definitely not the kind of service anyone should expect.
  • LL
    Lina Lina
    Apr 19, 2026
    1.0
    Extremely disappointed with my experience at Express. From start to finish, the customer service was unacceptable. The cashiers were not only unhelpful but also came across as rude and dismissive. There was no sense of urgency, no friendliness, and no effort to assist customers properly. It felt like we were an inconvenience rather than valued shoppers. I’ve shopped here before, but after this experience, I won’t be returning. Management seriously needs to address how customers are treated because this level of service is not okay.
  • MM
    Mimi
    Apr 19, 2026
    1.0
    I had a very disappointing experience at Express. The customer service was terrible, especially at the checkout. The cashiers were rude, unhelpful, and seemed uninterested in assisting customers. It really made the whole shopping experience frustrating and unpleasant. I expected much better from this store. Go to different store its better.
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Frequently Asked Questions About Express Factory Outlet

What is the return policy at Express Factory Outlet?

We will accept returns and exchanges for items purchased in our Express Factory Outlet stores based on the following requirements. We will not accept a return or exchange if requested more than 30 days after the purchase. We will also not accept returns and exchanges that were purchased in Express or Express Men stores or online. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.

Where can I buy an Express gift card?

Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.

Brand Certified Facts from Express Factory Outlet

This information is certified by Express Factory Outlet and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified April 26, 2026Yext Knowledge Graph
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