Michael Kors Outlet

4.0
223 reviews

About

Fashion Accessories StoreWatch StoreShoe StoreClothing StoreJewelry StoreOutlet StoreMichael Kors
At the Michael Kors KATY MILLS location in Katy, TX, you can explore and shop the latest designer looks for women and men while experiencing exceptional customer service. Whether you are looking for a statement handbag, stylish watch or ready-to-wear fashion apparel or accessories, the KATY MILLS store offers the latest looks as well as familiar favorites. We are conveniently located at 5000 Katy Mills Circle, Suite 230 in the Katy Mills.

Details

  • Requires appointmentNot available

Location

Michael Kors Outlet
5000 Katy Mills Circle, Katy, TX
77494, United States

Hours

Reviews

4.0
223 reviews
5 stars
132
4 stars
33
3 stars
15
2 stars
5
1 star
38

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff, lack of assistance, and negative interactions with management.

Store Experience

Customers expressed disappointment with the shopping experience, citing issues such as long wait times, unhelpful employees, and a lack of proper communication.

Product Availability

While some customers appreciated the selection and sales, others noted that certain services, like returns and exchanges, were not accommodated, leading to frustration.

Staff Attitude

Several reviews mentioned that staff members were unprofessional or dismissive, impacting the overall shopping experience negatively.
  • AC
    Allan Stefanic Odremán Cherrez
    2 days ago
    1.0
    Extrenmly poor service. Mi experiencia en Michael Kors (Katy Mills) fue decepcionante. El viernes 9 de Enero, compré dos carteras pequeñas y antes de pagar informé claramente a la cajera que eran para regalo y solicité que por favor me las envolvieran. La cajera me entregó una bolsa demasiado pequeña, dejando el producto prácticamente visible, lo que no representaba una envoltura delicada al producto. Al pedir una bolsa más grande, se negó de manera grosera, indicando que esas bolsas solo eran para carteras grandes, y finalmente me dio un papel blanco de forma ruda para cubrir el regalo. Aunque el inconveniente se resolvió para ella, la actitud y el trato al cliente fueron poco profesionales. Considero que, tratándose de una marca de alto nivel, la gerencia debería ser más cuidadosa en la selección y capacitación del personal, ya que la atención al cliente debe estar a la altura de esta marca que es de alto prestigio
  • DS
    doc salman
    Jan 1, 2026
    1.0
    The store manager seems to be frustrated and rude as hell
  • SK
    Sorna K_K
    Dec 26, 2025
    1.0
    If I could give minus stars to this location, I would. We went there to shop for leather jackets. At the entrance we were faced by someone who wanted us to wait outside, makong a line, because the store was at max capacity, although there were less than 10 people in the shop. After we finally got into the shop and one of the employees explained that it's a policy dictated by the corporate, I was fine and was going to check the jackets when suddenly another employee came at us and was yelling and telling us the same thing that the other lady was saying, in a very rude manner. When I just wanted to ask her about the jacket, she kept repeating nonstop, not letting me even ask her a question. I asked to talked to her supervisor and she said, she is THE supervisor and if I want to talk to her boss, I have talk to the CEO or Micheal himself! I will never shop at this location, and they have lost me as a costumer! Way to go Michael Kors with these types of employees! Happy holidays!
  • VG
    Vicky G
    Dec 21, 2025
    1.0
    Very disappointing experience. The store manager was extremely rude—not just to customers, but to his own employees as well. While I was returning an item, he showed a lot of attitude and made the process uncomfortable for everyone involved. No customer should have to witness staff being treated disrespectfully. This experience has completely turned me off from this store, and honestly from Michael Kors as a brand. I won’t be coming back.
  • LB
    Latoya Bryant
    Dec 6, 2025
    1.0
    Micheal Kors customer service has totally went down hill this is my 2nd bad encounter that I have had with this store the first time I didn’t leave a review, I went to pick up an online order on Dec 6 at 325 cashier couldn’t find my order so she called the manager that was on duty African American light skin young lady had on a Micheal Kors hat no one told me why they could not find my order her excuse was they have been busy and someone put it back on the sales floor I said mame how is that my fault no one apologize all I got was that they have been very busy and that was it but she was so quick to cancel my order I was in pain and walked all the way in the mall to come out the mall emptied handed I will not spend my money with any store if they are lacking customer service! Micheal Kors train your employees and do better!!

Frequently Asked Questions About Michael Kors Outlet

What are the operating hours of the Michael Kors Outlet in Katy Mills?

The Michael Kors Outlet in Katy Mills is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.

Where is the Michael Kors Outlet located?

It is located at 5000 Katy Mills Circle, Suite 230, in Katy, Texas, 77494, USA.