Michael Kors Outlet

Reviews

• AC

  Allan Stefanic Odremán Cherrez

  2 days ago
  1.0
  Extrenmly poor service. Mi experiencia en Michael Kors (Katy Mills) fue decepcionante. El viernes 9 de Enero, compré dos carteras pequeñas y antes de pagar informé claramente a la cajera que eran para regalo y solicité que por favor me las envolvieran. La cajera me entregó una bolsa demasiado pequeña, dejando el producto prácticamente visible, lo que no representaba una envoltura delicada al producto. Al pedir una bolsa más grande, se negó de manera grosera, indicando que esas bolsas solo eran para carteras grandes, y finalmente me dio un papel blanco de forma ruda para cubrir el regalo. Aunque el inconveniente se resolvió para ella, la actitud y el trato al cliente fueron poco profesionales. Considero que, tratándose de una marca de alto nivel, la gerencia debería ser más cuidadosa en la selección y capacitación del personal, ya que la atención al cliente debe estar a la altura de esta marca que es de alto prestigio
• DS

  doc salman

  Jan 1, 2026
  1.0
  The store manager seems to be frustrated and rude as hell
• SK

  Sorna K_K

  Dec 26, 2025
  1.0
  If I could give minus stars to this location, I would. We went there to shop for leather jackets. At the entrance we were faced by someone who wanted us to wait outside, makong a line, because the store was at max capacity, although there were less than 10 people in the shop. After we finally got into the shop and one of the employees explained that it's a policy dictated by the corporate, I was fine and was going to check the jackets when suddenly another employee came at us and was yelling and telling us the same thing that the other lady was saying, in a very rude manner. When I just wanted to ask her about the jacket, she kept repeating nonstop, not letting me even ask her a question. I asked to talked to her supervisor and she said, she is THE supervisor and if I want to talk to her boss, I have talk to the CEO or Micheal himself! I will never shop at this location, and they have lost me as a costumer! Way to go Michael Kors with these types of employees! Happy holidays!
• VG

  Vicky G

  Dec 21, 2025
  1.0
  Very disappointing experience. The store manager was extremely rude—not just to customers, but to his own employees as well. While I was returning an item, he showed a lot of attitude and made the process uncomfortable for everyone involved. No customer should have to witness staff being treated disrespectfully. This experience has completely turned me off from this store, and honestly from Michael Kors as a brand. I won’t be coming back.
• LB

  Latoya Bryant

  Dec 6, 2025
  1.0
  Micheal Kors customer service has totally went down hill this is my 2nd bad encounter that I have had with this store the first time I didn’t leave a review, I went to pick up an online order on Dec 6 at 325 cashier couldn’t find my order so she called the manager that was on duty African American light skin young lady had on a Micheal Kors hat no one told me why they could not find my order her excuse was they have been busy and someone put it back on the sales floor I said mame how is that my fault no one apologize all I got was that they have been very busy and that was it but she was so quick to cancel my order I was in pain and walked all the way in the mall to come out the mall emptied handed I will not spend my money with any store if they are lacking customer service! Micheal Kors train your employees and do better!!

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