Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Katy, TX location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
1,956 reviews
5 stars
1,028
4 stars
483
3 stars
219
2 stars
80
1 star
146
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for being helpful and friendly, others were reported as rude and unprofessional.
Store Organization
The store is generally noted for being clean and organized, although some customers found clearance sections disorganized.
Product Selection
Customers appreciate the variety of products available, particularly clothing and jewelry, but some noted limited sizes and high prices.
Photography Services
The photography service received both positive and negative feedback; some customers had great experiences, while others reported rushed sessions and poor quality photos.
Checkout Experience
Many customers expressed frustration with slow checkout lines and untrained cashiers, leading to a negative shopping experience.
- NJNikolle JohnsonDec 12, 20253.0I haven't been to a JCP in years, so today I decided to go in and get a dress for my upcoming graduation. The store itself had a nice variety of clothing items to choose from. The clearance racks were disorganized, but I dont blame the store for this. My 3 star rating came when I was attempting to try on some of the items I was thinking about purchasing. The dressing room near the women's clearance racks was closed, and the employee instructed me to go to the other side of the store to find one. Please have a better system for allowing people to try on outfits instead of walking all over the store to try to find an open one. I put items back and decided not to purchase them. I also want to note that the employee I spoke with was so nice about it, but I do question why the only available fitting room was on the other side of the store.
- NYN YoungDec 12, 20255.0Great selection of everything! Customer service rep was really nice and helpful and manager walked around tidying things and saying hello to everyone.
- ECElizabeth CarrilloDec 2, 20255.0JCPenney is one of those stores I forget about until I walk in and end up finding something I actually like. The last time I went, I was just browsing and ended up picking up a cute top on sale that I wasn’t even looking for. The store was clean and organized, and the dressing rooms were surprisingly quiet, which made shopping way less stressful. The cashier was friendly and even told me about an extra discount I didn’t know I had. It’s definitely one of those underrated spots that comes through when you least expect it.
- KTkianoosh torkashvandDec 1, 20255.0I came Saturday for black Friday busy day and Fatima help me so much with my needs of clothes she was super nice and lovely Hopefully see Fatima in weekends again
- CSchandra scottNov 21, 20255.0I got my family picture done at the photography studio and Carlos was Amazing! He made it fun and all of us were laughing and having a great time. He's the best and I will be going back.
Frequently Asked Questions About JCPenney
What types of products does JCPenney in Katy, TX offer?
JCPenney in Katy, TX offers a wide variety of products including kids', men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products.
What are the operating hours of JCPenney in Katy, TX?
JCPenney in Katy is open Monday through Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does JCPenney in Katy, TX offer curbside pickup and free shipping?
Yes, JCPenney offers both curbside pickup and free shipping on eligible orders.
What are some of the exclusive brands available at JCPenney Katy store?
Some exclusive brands available are St. John's Bay, Liz Claiborne, Arizona, and Okie Dokie.
Is JCPenney Katy accessible for customers with disabilities?
Yes, the store has a wheelchair accessible entrance and public restrooms.
What payment options are accepted at JCPenney in Katy?
JCPenney accepts American Express, Check, Discover, MasterCard, and Visa.
Where is JCPenney located in Katy, TX?
JCPenney is located at 23523 Grand Circle Blvd, inside the West Grand Promenade area in Katy, TX 77449.
Are there beauty and spa services near JCPenney Katy?
Yes, Sephora inside JCPenney offers beauty and spa products conveniently located within the store.
What dining options are available near JCPenney in Katy?
Nearby dining options include Sweet Me Up (Dim Sum & HKFood), Kowbell Burger, Sul Bing Su dessert shop, and Red Robin Gourmet Burgers, offering a variety of cuisines for customers before or after shopping.
Which shopping centers are close to JCPenney in Katy, and how can they enhance my visit?
West Side Mall is a nearby shopping center where visitors can explore additional shops and dining, making it convenient to combine multiple errands or leisure activities with a visit to JCPenney.