Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Katy, TX location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
1,947 reviews
5 stars
1,021
4 stars
482
3 stars
218
2 stars
80
1 star
146
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff, slow cashiers, and unhelpful management.
Product Quality
Customers expressed mixed feelings about product quality, with some praising the selection and others criticizing low-quality items.
Store Organization
Many customers appreciated the cleanliness and organization of the store, making it easier to find items.
Pricing Issues
Several reviews mentioned high prices and dissatisfaction with pricing policies, particularly regarding price matching and coupon usage.
Staff Assistance
While some staff members received praise for their helpfulness, others were noted for being unprofessional or inattentive.
- TPTexas PeachNov 11, 20251.0Absolutely terrible
- RTReza TorkashvandNov 9, 20255.0Thank for Fatemeh was very nice and she help me find my clothes, Everything Very neat and organized,
- KOKlarissa OsaseriNov 9, 20255.0⭐️⭐️⭐️⭐️⭐️ We had such a great experience with the JCPenney Portraits team! Our toddler was tired and completely uncooperative, and I was ready to settle for a set of tantrum photos — but Mandy, Amanda, and Jax were incredible. They were so patient, creative, and upbeat, and somehow managed to turn a chaotic session into beautiful, memorable family photos. We’re so grateful they went above and beyond to make it work. Highly recommend this team!
- MCMegan COct 25, 20251.0We scheduled a photoshoot today for 30 minutes and came 15 minutes early. I had work and my sister scheduled off work. We made this appointment a month in advance. We were dressed, and ready to go they told us they had a broken camera. In addition to only 1 camera the previous people went over and took ages choosing photos, then another person I don’t know if they were a walk in or scheduled had 6 people who had 3 outfit who extended their shoot. We asked to go in between them changing they said no. They offered to reschedule but by that point I had to go to work. We left and plan on not returning. That was disappointing, disrespectful and rude. The camera breaking was unforeseen but we scheduled in advance and came early this is unacceptable.
- LFLinda FletcherOct 1, 20254.0I wish they had electric scooters for those of us who are limited mobility
Frequently Asked Questions About JCPenney
What types of products does JCPenney in Katy, TX offer?
JCPenney in Katy, TX offers a wide variety of products including kids', men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products.
What are the operating hours of JCPenney in Katy, TX?
JCPenney in Katy is open Monday through Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does JCPenney in Katy, TX offer curbside pickup and free shipping?
Yes, JCPenney offers both curbside pickup and free shipping on eligible orders.
What are some of the exclusive brands available at JCPenney Katy store?
Some exclusive brands available are St. John's Bay, Liz Claiborne, Arizona, and Okie Dokie.
Is JCPenney Katy accessible for customers with disabilities?
Yes, the store has a wheelchair accessible entrance and public restrooms.
What payment options are accepted at JCPenney in Katy?
JCPenney accepts American Express, Check, Discover, MasterCard, and Visa.
Where is JCPenney located in Katy, TX?
JCPenney is located at 23523 Grand Circle Blvd, inside the West Grand Promenade area in Katy, TX 77449.
Are there beauty and spa services near JCPenney Katy?
Yes, Sephora inside JCPenney offers beauty and spa products conveniently located within the store.
What dining options are available near JCPenney in Katy?
Nearby dining options include Sweet Me Up (Dim Sum & HKFood), Kowbell Burger, Sul Bing Su dessert shop, and Red Robin Gourmet Burgers, offering a variety of cuisines for customers before or after shopping.
Which shopping centers are close to JCPenney in Katy, and how can they enhance my visit?
West Side Mall is a nearby shopping center where visitors can explore additional shops and dining, making it convenient to combine multiple errands or leisure activities with a visit to JCPenney.