Business Details
About
Outlet StoreClothing StoreFashion Accessories StoreJeansMen's Clothing StoreT-Shirt StoreWomen's Clothing StoreWork Clothes StoreExpress
Express is a fashion-forward apparel brand and styling community whose purpose is to create confidence and inspire self-expression. Shop Express for new jeans, dresses, suits, blazers and more! Come visit us at 5000 Katy Mills Circle.
Your local Express store has everything you need to be your most confident. Looking for a clothing stores near me? Need some formal outfit inspo for date night? Our dresses and suits make the perfect first-impression. Looking for a work outfit? Our tailored blazers and dress pants give you the ultimate confidence boost. Are casual outfits more your thing? Find the comfiest jeans ever and the trendy tops to match.
Stop by in store, or shop the latest arrivals online.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksNot available
Location
Hours
Reviews
4.1
327 reviews
5 stars
174
4 stars
68
3 stars
47
2 stars
9
1 star
29
What are people saying?
AI-generated from recent customer reviews
Customer Service
There are numerous complaints about rude and unhelpful staff, particularly from management, leading to a negative shopping experience.
Product Quality
Customers have mixed feelings about the quality of clothing, with some reporting issues like poor stitching and defective items.
Store Cleanliness
Several reviews mention that the store is often messy and disorganized, making it difficult to find items.
Pricing and Deals
Many customers appreciate the good deals and prices offered, although some feel that the quality does not justify the cost.
- EPEvalyn Paulo3 days ago5.0Ashley at Katy Mills was absolutely amazing! She helped me pick out clothes and recommended the nicest outfit for a last minute event. I honestly didn’t know what to do when I walked in, but she made the whole experience so easy and stress-free. She was patient, kind, and really knew what would look good on me. Thanks to Ashley, I left feeling confident and put together. I truly appreciate her help and would definitely recommend asking for her!
- MJM J6 days ago1.0Terrible customer service. The store was slow, with only two customers present, and there were no associates available to assist. When I approached Sergio for help, he acted as though I was bothering him and came across as standoffish.
- AAAllysonDec 31, 20251.0They will not do returns from online so I have to go to Memorial City or Galleria! The only jeans available at this location are baggy and crop top shirts and sweaters. If you want a better variety, you have to shop online, yet you can not exchange or return in store. Stores wonder why they’re going out of business, and it is bad customer service and making things difficult for customers. This is why I would prefer Amazon or just shopping online. Good luck staying in business!
- JCJose CoelloNov 18, 20255.0Emran was amazing great service.
- CPCarlos M PerezOct 22, 20255.0The best tacos in town!
Frequently Asked Questions About Express Factory Outlet
What is the return policy at Express Factory Outlet?
We will accept returns and exchanges for items purchased in our Express Factory Outlet stores based on the following requirements. We will not accept a return or exchange if requested more than 30 days after the purchase. We will also not accept returns and exchanges that were purchased in Express or Express Men stores or online. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.
Where can I buy an Express gift card?
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Is Express Katy Mills hiring?
Please visit Visit https://www.express.com/g/careers/ to view and apply for open positions.
How to do I contact Express customer service?
We would like to hear your comments, questions and suggestions. You can reach us at 1-888-397-1980.
Can online orders be returned to any Express store?
Online orders can be returned or exchanged within 30 days at any Express store. Online returns are not accepted at Express Factory Outlet stores.
What sizes does Express Factory Outlet offer?
Express Factory Outlet offers sizes ranging from 00-14 and XS – XL in women's and XS-XXL in Men's (Pant W28-38, L:30-34 and Jacket 36S-44L).
What items can I return at Express Factory Outlet and what is the return policy timeframe?
Returns and exchanges are accepted for items purchased in Express Factory Outlet stores within 30 days of purchase. Items bought online or in Express retail stores, as well as certain tagged items, are not eligible for return or exchange.
Where can I purchase an Express gift card?
Gift cards are available at Express Factory Outlet stores, Express retail stores, and online at express.com.
What are the Express Factory Outlet store hours?
The store is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday until 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
What payment methods are accepted at Express Factory Outlet?
We accept American Express, Cash, Diners Club, Discover, MasterCard, Visa, debit cards and mobile NFC payments. Cash-only is not required.
Does Express Factory Outlet have wheelchair accessible entrance?
Yes, Express Factory Outlet provides a wheelchair accessible entrance.
What clothing sizes are available at Express Factory Outlet?
Sizes range from 00-14 and XS-XL in women's apparel, and XS-XXL including pant sizes W28-38, lengths 30-34, and jackets 36S-44L for men's clothing.
How can I contact Express Factory Outlet customer service?
You can reach customer service by calling 1-888-397-1980 for comments, questions, and suggestions.
Are online orders returnable at Express Factory Outlet stores?
No, online orders cannot be returned to Express Factory Outlet stores, but can be returned within 30 days at any Express retail store.
What nearby places can I visit in Katy Mills after shopping at Express Factory Outlet?
You can visit nearby places such as Piercing Pagoda for jewelry and accessories, Ferso's Tacos & More for dining, and Sebway Outback for sports and recreation activities.
Is there a nearby car rental agency close to Express Factory Outlet?
Yes, Autolink Rental is a nearby car rental agency located close to Express Factory Outlet, useful if you need convenient transportation after shopping.
Are there other clothing stores near Express Factory Outlet at Katy Mills?
Yes, nearby clothing stores include GUESS Factory, Hollister Co., Carter's, and Tommy Hilfiger, offering a variety of apparel options after your visit to Express Factory Outlet.