Brand Certified
Express Factory Outlet
4.1(342 reviews)
Certified by Express Factory Outlet • Mar 01, 2026
Business Details
5000 Katy Mills Circle, Katy, TX
77494, United States
Certified by Express Factory Outlet • Mar 01, 2026
(281) 712-7187
Certified by Express Factory Outlet • Mar 01, 2026
https://stores.expressfactoryoutlet.com/us/tx/katy/5000-katy-mills-circle
Certified by Express Factory Outlet • Mar 01, 2026
About
Certified by Express Factory Outlet • Mar 01, 2026
Outlet StoreClothing StoreFashion Accessories StoreJeansMen's Clothing StoreT-Shirt StoreWomen's Clothing StoreWork Clothes StoreExpress
Express is a fashion-forward apparel brand and styling community whose purpose is to create confidence and inspire self-expression. Shop Express for new jeans, dresses, suits, blazers and more! Come visit us at 5000 Katy Mills Circle.
Your local Express store has everything you need to be your most confident. Looking for a clothing stores near me? Need some formal outfit inspo for date night? Our dresses and suits make the perfect first-impression. Looking for a work outfit? Our tailored blazers and dress pants give you the ultimate confidence boost. Are casual outfits more your thing? Find the comfiest jeans ever and the trendy tops to match.
Stop by in store, or shop the latest arrivals online.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksNot available
Location
Certified by Express Factory Outlet • Mar 01, 2026
Hours
Certified by Express Factory Outlet • Mar 01, 2026
Reviews
4.1
342 reviews
5 stars
185
4 stars
70
3 stars
47
2 stars
9
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, many reviews highlighted rude behavior and poor service from staff and management.
Store Cleanliness
Several customers noted that the store was messy and disorganized, making it difficult to find items.
Product Quality
Customers expressed dissatisfaction with the quality of clothing, mentioning defects and poor stitching, although some appreciated the variety and deals available.
Return Policy
Many customers were frustrated with the return policy, particularly regarding online purchases, which they found inconvenient.
Positive Experiences
Despite the negative feedback, there were numerous positive comments about specific employees who provided excellent service and made shopping enjoyable.
- MMMaurice MaillardFeb 14, 20265.0Nice store with a good selection. I liked the most that an employee helped me to find certain pants and once I had the right size in my favorite color, he showed me the same size in different colors which were at clearance. Really attentive and helpful.
- EPEvalyn PauloJan 10, 20265.0Ashley at Katy Mills was absolutely amazing! She helped me pick out clothes and recommended the nicest outfit for a last minute event. I honestly didn’t know what to do when I walked in, but she made the whole experience so easy and stress-free. She was patient, kind, and really knew what would look good on me. Thanks to Ashley, I left feeling confident and put together. I truly appreciate her help and would definitely recommend asking for her!
- MJM JJan 7, 20261.0Terrible customer service. The store was slow, with only two customers present, and there were no associates available to assist. When I approached Sergio for help, he acted as though I was bothering him and came across as standoffish.
- AAAllysonDec 31, 20251.0They will not do returns from online so I have to go to Memorial City or Galleria! The only jeans available at this location are baggy and crop top shirts and sweaters. If you want a better variety, you have to shop online, yet you can not exchange or return in store. Stores wonder why they’re going out of business, and it is bad customer service and making things difficult for customers. This is why I would prefer Amazon or just shopping online. Good luck staying in business!
- JCJose CoelloNov 18, 20255.0Emran was amazing great service.
Frequently Asked Questions About Express Factory Outlet
What is the return policy at Express Factory Outlet?
We will accept returns and exchanges for items purchased in our Express Factory Outlet stores based on the following requirements. We will not accept a return or exchange if requested more than 30 days after the purchase. We will also not accept returns and exchanges that were purchased in Express or Express Men stores or online. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.
Where can I buy an Express gift card?
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Is Express Katy Mills hiring?
Please visit Visit https://www.express.com/g/careers/ to view and apply for open positions.
How to do I contact Express customer service?
We would like to hear your comments, questions and suggestions. You can reach us at 1-888-397-1980.
Can online orders be returned to any Express store?
Online orders can be returned or exchanged within 30 days at any Express store. Online returns are not accepted at Express Factory Outlet stores.
What sizes does Express Factory Outlet offer?
Express Factory Outlet offers sizes ranging from 00-14 and XS – XL in women's and XS-XXL in Men's (Pant W28-38, L:30-34 and Jacket 36S-44L).
Brand Certified Facts from Express Factory Outlet
Express Factory Outlet partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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- Legal business name
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