Edible Arrangements

Reviews

• HL

  Hector Lopez

  5 days ago
  1.0
  I ordered 120$ product for my wife's birthday, not only did I give a nice tip and paid for next day service,it DID NOT MAKE IT THAT DAY,when I called for a refund,they told me there was nothing they can do because it was in route,clearly wasnt,then when I called to complain,one of the workers put in my customer notes that I was trying to get a refund so make sure to make the delivery,never got a call back,never got refunded, had to dispute the charge with my bank,I will let everyone I possibly can aware of this
• JM

  John McDonald

  Feb 6, 2026
  1.0
  Called over a week before Valentine's Day....Multiple times....NO ONE answers, you're left to leave a voicemail. Who runs a business like this? When I've been in there in the past, there are signs telling you to stay off of your cell phone. Never again....They're condescending and rude.
• HM

  How much longer will my enemy Triumph over me

  Dec 3, 2020
  1.0
  If I could give 0 I would. I will start of by saying that my initial contact with Andy was good until....Let me explain I ordered a fruit basket for my mom's birthday online. I then realized my mom would have to pick it up from the store instead of delivery. I spoke with Andy (woman) who helped me with the process of getting that switched.. She was very pleasant to talk to and everything went smooth until my mom tasted the fruit; which was very bitter and not fresh. So I called back and got Andy again explained what happened. I offered to bring the basket back in and I was told due to COVID regulations they could not accept the basket back. No one offered to remake the basket. I was told by Andy “Oh no we have never had an issue with our fruit. It is always fresh, and I cut it up myself.” I then asked if it could be remade and she informed me that she would have to place me on hold to ask her manager. Before placing me on hold I did ask if she could also ask if instead of the fruit basket, I could get a different basket because I did not want my mom to receive another bitter inedible fruit basket. I also stated that if I could not get a different basket remaking the first basket would be fine. She walked me through a few other choices they had like the cookie trays or candy boxes. Which were either a little cheaper or the same price as the basket I purchased. I also did say that if a different basket was a little over I did not mind paying the difference. After walking me through other choices she placed me on a 10 minute hold, and came back to say that they COULD NOT replace the basket I originally had because “They had never had a complaint about the fruit and that they knew for a fact that it was fresh”. Andy then said, “We can offer you 10% off a new order.” So now I’ve not only paid and lost $69.26 for a fruit basket for my mom’s birthday that she did not get to enjoy, but now you all want me to pay for a whole other basket; which was what I asked and was told that was all that they could do. So I called my bank to dispute the charge since they also did not offer to give my money back. My bank came back and informed me that the merchant (this Edible Arrangements) stated that I and my mom said that she did not like fruit. I never said my mom did not like fruit nor did my mom. My mom absolutely LOVES fruit. Why would I order a fruit basket if my mom did not like fruit? They also lied and said that they initially offered to remake the basket. This is not my first time ordering Edible Arrangements, I’ve ordered them to be sent in NY and LA, and I have never had this problem. My mother has ordered and received edible arrangements before especially at her law firm and this was the worst experience ever. This was my first time and last time ordering from this location, and for them to come back and dispute this with lies shows their lack of customer service. But Thank GOD for recorded calls because I have my phone set to record every incoming and outgoing call. So that entire conversation is recorded. So shame on you all I will be sending this to corporate.
• RH

  Raymond Hill

  Dec 17, 2019
  5.0
  Arrangement was as advertised and met all my expectations. Fruit was ripe and sweet but not overly so. Arrangement held beautifully in refrigeration for several days. The recipient and I couldn’t have been happier with the selection and the overall service. I will repeat my business in the future.

Frequently Asked Questions About Edible Arrangements