American Eagle

Reviews

• AH

  Aliana Hernandez

  Mar 29, 2026
  1.0
  Very disappointed to have an employee working on 03/28 talk about a customers body, not very appropriate and very disrespectful. No one in retail should talk that way.
• AB

  Alta Boner

  Mar 8, 2026
  1.0
  If I could leave 0 starts I would!!! My husband only wears American Eagle until today!! He wears a 30/30 and always has. We have noticed that the last 2 times we bought him pants they are shorter and shorter. We bought 2 pairs and came home. He took off the tag and put them on to see if an outfit would work before washing and sure enough were a good few inches too short. We went back to the store with receipt and tags and explained that once again they were too short. We did not want a refund just an exchange for a longer length. We did not return the other 2 from a previous purchase and gave them away, over $150 on that transaction down the drain! The girl said she couldn't help us bc the tags were removed even though we had them and they had not been washed or anything. She then had the nerve to tell us that if we donated $160+tax worth of jeans(2pairs) she would give us a $10 credit to put towards a new purchase. That only added fuel to the fire and we left before we were insulted anymore!! After this experience we will NEVER shop at American Eagle ever again. Clearly from the pictures you can tell that the length is shorter and both are 30/30 and American Eagle!
• TT

  TomBoy Taylor

  Feb 25, 2026
  5.0
  I had a pop the balloon to attend and I didnt know what to wear. I was nervous and unsure and just looking for help. Valeria helped me pull together a fit that looked right for my body type. She went above and beyond to be sure I was comfortable and happy. I’m sitting here looking for my AE receipt so I can give more direct feedback but I can’t find it…guess I have to come back to give her her cudos!
• BK

  Blake Kurtz

  Jan 16, 2026
  1.0
  The first two ladies we talked to didn’t understand how to do a return from an online order. They saw that it was shipped by DoorDash even though we ordered directly from the American Eagle website. They proceeded to tell us they cant do anything in store for us, even though we gave them the order number, because it was delivered through DoorDash. A third lady then comes up and was eventually able to get it returned after we kept going back and forth. Terribly trained employees around their processes. Zero customer service capability. We had to argue with them just for them to try. And what do you know, the return happened perfectly fine by entering the order number.
• YR

  Yeney Robert

  Dec 20, 2025
  5.0
  I was having a hard time trying to figure out which was my new size and which style of pants would look best for me. Andrea was the sweetest and so helpful. She knew right away which size would fit me best just by looking at me and made wonderful suggestions for style. Her kindness, helpfulness, and professionalism really made my shopping experience a great one!

Frequently Asked Questions About American Eagle