J.Crew Factory

Reviews

• SY

  Stephen Yormark

  Dec 27, 2025
  4.0
  Got some business clothes at a very decent price. Only complaint is the lighting.
• H

  H !

  Dec 24, 2025
  1.0
  I placed an online order. The workers were rude when I picked it up. The older lady in green suede pants and green shoes never acknowledged me as I walked in but yet couldn’t take her eyes off of me? Just say hi??? Now I can get over the fact they hate being there and are selective on who they help, but did you all have to give me a worn/dirty sweater? The sweater looks like it was dropped on the store floor. It has so much lint and hair on it. The workers are too insufferable for me to even attempt to return. Do better workers or stay at home.
• CE

  Craig Enver

  Nov 10, 2025
  5.0
  It's a smaller store, but nice prices, clean and friendly staff.
• LM

  Lynda Meeks

  Sep 30, 2025
  3.0
  I recently returned a few items at J.Crew and was disappointed by the experience. When I purchased, the staff were very friendly, but during my return the attitude felt more like they were doing me a favor than providing service. If J.Crew wants customers to keep coming back, it starts with treating people respectfully and consistently — whether they’re buying or returning.
• FA

  Fereda Allen

  Jan 31, 2025
  5.0
  My hubby had an event and forgot his tie. Went to a big retailer that didn't have a simple black tie and called J Crew to check and the u held it. Saved the evening. Thank you. Very clean store and very helpful associates.