Business Details
About
Clothing StoreWomen's Clothing StoreShoe StoreJewelry StoreLingerie StoreFashion Accessories Store
Founded in 1937, Windsor is the leading special occasion fashion brand providing glamorous, on-trend styles for all the occasions in a woman's life. Women come to Windsor to find that perfect look for all of life's important moments from a formal dress for their first dance to a graduation dress, to that perfect wedding guest dress. Visit Windsor near you in Hurst to find the latest trends in women's clothing, from bustiers to cargo pants, to elevated cocktail dresses and formal dresses for everything from date night to New Year's Eve outfits. Shop Windsor at North East Mall.
Location
Hours
Reviews
3.7
173 reviews
5 stars
95
4 stars
18
3 stars
15
2 stars
6
1 star
39
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with many customers experiencing rude and dismissive behavior from staff.
Staff Attitude
Several customers reported negative interactions with employees, describing them as unhelpful and unfriendly, which significantly impacted their shopping experience.
Store Environment
Customers noted issues with the store's air conditioning, making the shopping experience uncomfortable, especially in fitting rooms.
Product Variety
While many customers appreciated the variety of dresses available, some expressed disappointment with the selection and sizing options.
Positive Experiences
Despite the negative feedback, there were several positive mentions of specific employees who provided excellent service, indicating that experiences can vary significantly.
- NSNang SarNov 16, 20251.0Very bad management and the employees don't know their jobs. I bought the shoes from windsor hulen mall and the staffs didn't give me the shoe box and said since it didn't come with it. They just put them inside the paper bag. But when I returned them in this location since I was close by, they're asking about the shoe box. I explained them i got it without the box and had to go back to hulen again. What a waste time due to bad service.
- DKDeborah KingNov 13, 20251.0I came in with simple, basic questions, and the employee helping me had attitude from the start. I am certain her name was Liv or something. Every time I asked for clarification, it felt like I was bothering her or asking for too much. The tone, body language and impatience was all unnecessary. I wasn’t asking for anything complicated, but she made the whole interaction uncomfortable. I don’t understand how you can work in retail especially in a store like this and act that way. She is obviously not fit for this job and it is definitely not the level of customer service I expect, and it made me reconsider coming back.
- NPNombre PrivadoOct 14, 20255.0I love this store!!
- MDMs DebbySep 23, 20251.0I never have been to any store at northeast mall where there was very BAD CUSTOMER SERVICE. I went here Saturday and Sunday. Saturday took my daughter and her friend to look for dresses there was a woman who had a bad attitude and we literally watched her be rude to some young ladies that were looking for dresses. The lady in dress room with grey dress on was nice though. The Sunday me and my daughter went since she didn’t find one Saturday we got there maybe like 10 mins or 15 minutes before they closed. My daughter seen a dress she liked and the size she needed was on a mannequin doll we asked a worker that was putting dresses up if she can take it down for us instead of her responding in a nice way, she responded in a rude way and said no we’re about to close. I had never experienced customer service the way I did here. I do hope next time we go it is not like this. With this kind of customer service you will lose people coming to the store to shop.
- CMCN Altamirano (Meduza)Aug 20, 20231.0AC wasn’t working on the store and fittings rooms are extremely hot, should have some portable AC to make out shopping more pleasant
Frequently Asked Questions About Windsor
What types of clothing does Windsor specialize in?
Windsor specializes in glamorous, on-trend women's fashion for special occasions, including formal dresses, cocktail dresses, bustiers, cargo pants, and elevated styles for events such as dances, graduations, and weddings.
Where is the Windsor store located in Hurst, TX?
Windsor is located at 1101 Melbourne Road, Suite #4011, Hurst, TX 76053, inside North East Mall.
What are the Windsor store hours at the North East Mall location?
The store is open Monday through Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM (Central Time).
How can I contact the Windsor store in Hurst by phone or email?
You can call Windsor at +1 888-495-4957 or email store34@windsorstore.com for inquiries.
Does Windsor have an online presence where I can see their latest styles?
Yes, Windsor has an official website, Pinterest, TikTok, YouTube, Facebook, and Instagram pages where you can view the latest fashion styles.
What other stores near Windsor offer complementary fashion items?
Nearby stores like Finish Line (shoe and sportswear), Torrid, Forever 21, White House Black Market, Chico's, and Banana Republic offer complementary clothing and fashion accessories to enhance your wardrobe.
Are there places near Windsor where I can get jewelry or watch repairs?
Yes, Fast-Fix Jewelry and Watch Repairs and Banter offer jewelry services nearby to complement your fashion purchases at Windsor.
What leisure or dining options can I visit near Windsor after shopping?
After shopping at Windsor, you can visit The Family Playhouse amusement park, Northeast Day Spa for relaxation, or dine at JJ's Taco Shop and Villa Italian Kitchen located nearby.
Is Windsor located within a shopping center with other major retailers?
Yes, Windsor is situated in North East Mall, near major retailers like Nordstrom, Sears, and various specialty stores, providing a broad shopping experience.
How does the proximity of nearby shoe stores help customers shopping at Windsor?
Customers shopping at Windsor can conveniently visit nearby shoe stores such as Finish Line and Champs Sports to complete their outfits with the latest footwear and sportswear.