Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Hurst, TX location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.3
2,105 reviews
5 stars
1,284
4 stars
456
3 stars
189
2 stars
61
1 star
115
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff friendliness is mixed; while many customers praised the helpfulness of associates, several reported rude or unprofessional behavior from cashiers.
Store Layout
The remodeled layout received both positive and negative comments; some customers appreciated the organization, while others found it confusing and inconvenient.
Product Selection
Customers generally enjoyed the variety and quality of products available, particularly in clothing and jewelry, but some noted issues with stock and size availability.
Pricing
Many reviews highlighted great bargains and sales, although some customers felt that certain items were overpriced.
Cleanliness and Maintenance
The store was often described as clean and organized, but there were complaints about maintenance issues, such as broken escalators and messy fitting rooms.
- TQTerri QuezadaNov 5, 20251.0No one ever answers. It goes to general mailbox.
- DADon ArmstrongOct 5, 20255.0Great bargains off the bargain rack
- KCKaren CuppOct 5, 20255.0Fast friendly service at checkout and jewelry
- RJRobert Garcia JrSep 29, 20255.0I’m new to the Penny’s shopping experience. I usually stay far away from malls or other crowded places to shop - I’m more of an online shopper. I was HIGHLY surprised by the new remodeled layout, the quality of the products and more importantly the helpfulness and kindness of the entire staff. Threw me for a loop as most big stores usually (from my experience) have associates that hate their job and don’t want to be there which in turn has them offering minimal help when asked. I think this was the best customer service I’ve encountered at a store in a VERY long time. I live in Rowlett and I can tell you this; the store made such an impression on me, I will make the hour drive to shop here. Besides all that I mentioned, the prices were awesome. I even got me a Penny’s charge card now lol See y’all soon.
- MWMelissa WilliamsSep 28, 20255.0Love this location, they always have what I'm looking for and usually find more than I'm looking for!! Friendly associates too!!
Frequently Asked Questions About JCPenney
What types of products can I find at JCPenney in Hurst, TX?
JCPenney offers a wide selection of products including kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products like skincare and makeup.
What are the store hours for JCPenney at North East Mall?
JCPenney is open Monday through Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does JCPenney offer curbside pickup and in-store shopping options?
Yes, JCPenney provides both curbside pickup and in-store shopping for customer convenience.
What payment methods does JCPenney accept at this location?
JCPenney accepts American Express, Visa, MasterCard, Discover, and checks as payment options.
Is the JCPenney store in Hurst wheelchair accessible?
Yes, the store has a wheelchair accessible entrance to accommodate all customers.
Where is JCPenney located within North East Mall?
The store is located at 1101 Melbourne Dr, Suite 5000, inside North East Mall in Hurst, TX 76053.
Are there beauty and salon services available near or inside JCPenney?
Yes, The SALON by InStyle is located inside JCPenney providing beauty salon and tanning services, and nearby Reset Salon and Spa offers additional beauty and hair services.
What nearby stores can I visit for eyewear and optometry services?
Nearby you can visit JCPenney Optical and Steven P. Lazenby for optometrist and eyewear services, as well as Dr. Stephen Ference and Hurst Eyes Now for optometry needs.
Is there a place nearby where I can buy vitamins and supplements?
Yes, GNC is located near JCPenney and offers vitamins, supplements, and health products.
What entertainment options are available near JCPenney at North East Mall?
You can enjoy a movie at the nearby Rave Cinemas or grab a bite at Colter's Bar-B-Q Northeast Mall or Auntie Anne's, all conveniently close to JCPenney.