JCPenney

4.3
2105 reviews

About

Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Hurst, TX location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
1101 Melbourne Dr, Hurst, TX
76053, United States

Hours

Reviews

4.3
2,105 reviews
5 stars
1,284
4 stars
456
3 stars
189
2 stars
61
1 star
115

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff friendliness is mixed; while many customers praised the helpfulness of associates, several reported rude or unprofessional behavior from cashiers.

Store Layout

The remodeled layout received both positive and negative comments; some customers appreciated the organization, while others found it confusing and inconvenient.

Product Selection

Customers generally enjoyed the variety and quality of products available, particularly in clothing and jewelry, but some noted issues with stock and size availability.

Pricing

Many reviews highlighted great bargains and sales, although some customers felt that certain items were overpriced.

Cleanliness and Maintenance

The store was often described as clean and organized, but there were complaints about maintenance issues, such as broken escalators and messy fitting rooms.
  • TQ
    Terri Quezada
    Nov 5, 2025
    1.0
    No one ever answers. It goes to general mailbox.
  • DA
    Don Armstrong
    Oct 5, 2025
    5.0
    Great bargains off the bargain rack
  • KC
    Karen Cupp
    Oct 5, 2025
    5.0
    Fast friendly service at checkout and jewelry
  • RJ
    Robert Garcia Jr
    Sep 29, 2025
    5.0
    I’m new to the Penny’s shopping experience. I usually stay far away from malls or other crowded places to shop - I’m more of an online shopper. I was HIGHLY surprised by the new remodeled layout, the quality of the products and more importantly the helpfulness and kindness of the entire staff. Threw me for a loop as most big stores usually (from my experience) have associates that hate their job and don’t want to be there which in turn has them offering minimal help when asked. I think this was the best customer service I’ve encountered at a store in a VERY long time. I live in Rowlett and I can tell you this; the store made such an impression on me, I will make the hour drive to shop here. Besides all that I mentioned, the prices were awesome. I even got me a Penny’s charge card now lol See y’all soon.
  • MW
    Melissa Williams
    Sep 28, 2025
    5.0
    Love this location, they always have what I'm looking for and usually find more than I'm looking for!! Friendly associates too!!

Frequently Asked Questions About JCPenney

What types of products can I find at JCPenney in Hurst, TX?

JCPenney offers a wide selection of products including kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products like skincare and makeup.

What are the store hours for JCPenney at North East Mall?

JCPenney is open Monday through Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.