Business Details
About
Thrift StoreGoodwill Industries of Fort Worth
Details
- DeliveryNot available
- Mobile paymentsAvailable
- Cash onlyNot available
- Curbside pickupNot available
Location
Hours
Reviews
3.9
380 reviews
5 stars
188
4 stars
79
3 stars
43
2 stars
16
1 star
54
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting employees like Michelle, Lavon, and Cathy for their exceptional service.
Store Condition
Feedback varied on store cleanliness and organization; while some found it clean and well-organized, others reported issues with dirty items and poor organization.
Pricing Concerns
Several reviews expressed dissatisfaction with rising prices, stating that items were often priced higher than expected for a thrift store.
Mixed Experiences
While many customers had positive experiences, some reported rude staff interactions and inconsistent customer service.
Product Selection
Customers appreciated the wide selection of items available, though some noted that the organization of products could be improved.
- JCJenny ClarkNov 28, 20252.0What a sad store. Lots of broken, dirty and trashed items.. Very disappointing experience. Funny smell in the store. Friendly staff and easy to navigate isles is the only high mark here earning 2 stars.
- CYCarolyn YoungNov 18, 20255.0My visit to this location was phenomenal, Michelle and Kathy were so helpful and kind made this a great shopping experience. Highly recommend coming to this location! Thank y'all so much :)
- JJJonna JewellNov 10, 20255.0I enjoy visiting various Goodwills, but the one in Hurst on Pipeline is hands down the best, in my opinion. Several of my favorite finds have come from this particular store, which is clean, organized and ran very well by Michelle, the store manager. All of the employees there are knowledgeable, helpful and friendly, including a cashier named Lavon. They all make a great team, and are such hard workers, Tuesdays are Senior Citizen Day, but even if you haven’t reached that age bracket yet, you will still find great stuff at great prices! Highly recommend!
- NBNoelle BeanNov 8, 20255.0Michelle and Lavon are incredible with their customer service! They helped me find a brand new pair of HUNTER BOOTS 😍 I will definitely be back! Thank you so much sweet ladies! God bless!
- RTRickah TOct 26, 20255.0⭐️⭐️⭐️⭐️⭐️ Phenomenal Service from Cathy, Andrew, and Michelle! I cannot recommend this Goodwill location and these three employees enough! The service I received from Cathy, Andrew, and Michelle was absolutely outstanding, especially since it happened as they were closing up the store. I was being indecisive about a jacket for my son and told the cashier I didn't want it, so it was put back on the sales floor right away. Naturally, I changed my mind and decided I did want to pay for it just minutes later. Knowing how big the store is, I didn't expect to find it quickly, but Cathy, Andrew, and Michelle & 1 other all immediately stopped what they were doing and rushed around the store searching for that jacket for me. They were all so nice, patient, and truly determined to help a last-minute customer. And THEY FOUND IT! 😭 Their teamwork, kindness, and dedication, right as they were trying to close up for the night, were simply incredible. Thank you, Cathy, Andrew, and Michelle, for going above and beyond. Kindness goes such a long way! I highly recommend this location and their hard-working team!
Frequently Asked Questions About Goodwill Store - Hurst
What are the operating hours of Goodwill Store - Hurst?
Goodwill Store - Hurst is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 7:00 PM.
Is Goodwill Store - Hurst open on major holidays?
No, Goodwill Store - Hurst is closed on major holidays including Thanksgiving (Nov 27, 2025), Christmas (Dec 25, 2025), and New Year's Day (Jan 1, 2026).
Does Goodwill Store - Hurst offer wheelchair accessibility?
Yes, the store provides a wheelchair accessible entrance and wheelchair accessible parking.
Can I pay with mobile NFC payments at Goodwill Store - Hurst?
Yes, Goodwill Store - Hurst accepts mobile NFC payments and does not require cash only.
Does Goodwill Store - Hurst buy used goods or offer delivery services?
No, Goodwill Store - Hurst does not buy used goods and does not offer delivery or same-day delivery services.
Does Goodwill Store - Hurst provide curbside or in-store pickup?
Goodwill Store - Hurst does not offer curbside or in-store pickup, but in-store shopping is available.
Where is Goodwill Store - Hurst located?
Goodwill Store - Hurst is located at 825 West Pipeline Road, Hurst, TX 76053, USA.
What nearby dining options are available near Goodwill Store - Hurst?
Nearby dining options include Moe's Gyro (Greek/Mediterranean fast food), Mr. Jim's Pizza, The Tea Leaf Cafe, Taqueria Burritos Krazy's (Mexican/Seafood), and My Nizza Pizza Pasta.
Are there any event centers close to Goodwill Store - Hurst?
Yes, nearby event centers include MP Venue event center and Gleeful Event Center, which host various events and concerts.
What nearby services might be useful for visitors of Goodwill Store - Hurst?
Visitors can access postal and delivery services at Gabyship and Boxmail Delivery, and find automotive parts at O'Reilly Auto Parts nearby.