Sunglass Hut

Reviews

• IR

  I R

  Jan 5, 2026
  1.0
  I am writing to report a very disappointing experience at your store involving an employee named Tieralynn (spelling as close as I can determine). I visited to have two pairs of sunglasses repaired (both purchased from Sunglass Hut). When I arrived there were three employees and no other customers; I understood being asked to wait briefly and did so. After a few minutes we were greeted, but what followed was unprofessional and unhelpful. According to the Sunglass Hut website (see attached), “Complimentary Repair Services” are offered. However, Tieralynn refused to provide any repair assistance and repeatedly insisted “we do not provide repair services here,” then asked me to perform the repair myself, telling me to simply “slide it on.” I felt she was asking me to do her job and refusing to honor an advertised service. As a result of her inability or unwillingness to help, we are transferring our remaining orders to another store. This interaction reflects inadequate customer service from start to finish and is not what I expect when a service is advertised. I would appreciate that you investigate this matter, clarify your repair policy, and provide appropriate coaching or corrective action so future customers do not have the same experience.
• LS

  Laura Salinas

  Oct 5, 2025
  1.0
  I visited this store for the first time and was initially helped by a male employee who offered to check if there were new sunglasses available for the style I wanted or else clean the display pair. When I went to check out, I politely asked if the pair I was buying was new or a display model. Before he could answer, a female employee at the register interrupted in a rude tone, insisting that all their glasses are “new.” Only after I mentioned what he’d told me did he confirm they were actually the display pair — which felt extremely deceptive. When I asked for the name of the glasses, she snapped, “They don’t have a name — they have a SKU number.” Her tone grew even harsher when I politely asked if display items received any discount, shouting, “NO, WE DON’T GIVE DISCOUNTS.” I was simply asking questions before making a $500 purchase, yet she was openly rude and dismissive the entire time. The whole interaction was misleading and unprofessional, so I decided to take my business elsewhere. I later checked online and found the same Gucci sunglasses for $246 instead of $455. I left the store disappointed and will not be returning. If you plan to shop here, verify prices online and confirm whether the item is new or a display. The dishonesty and poor treatment of customers are unacceptable. Update 10/6: To make matters worse, the female employee was actually the store manager. She called me and asked me to explain my side of the issue. Rather than listening, she became defensive and argumentative, repeatedly cutting me off as I tried to explain what happened. Realizing nothing would be resolved, I ended the call. I was failed yet again to be provided with decent customer service.
• TP

  Terence Parker

  Sep 1, 2025
  5.0
  Great service and brand knowledge! Ask for Traci!
• RR

  Robert Rocha

  Feb 8, 2023
  5.0
  Great customer service. Friendly staff.

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