Deerbrook Mall

4.3
11786 reviews

About

Shopping Mall
With a visit to Deerbrook Mall in the Greater Houston Metro area you'll check everything off your list. This one-stop retail center features more than 130 shops and a collection of the most popular anchor department stores, making it the preferred shopping destination in the region.

Details

  • [Free/Paid] wi-fiNot available

Location

Deerbrook Mall
20131 Highway 59 North, Humble, TX
77338, United States

Hours

Reviews

4.3
11,786 reviews
5 stars
6,599
4 stars
3,011
3 stars
1,486
2 stars
351
1 star
339

What are people saying?

AI-generated from recent customer reviews

Accessibility Issues

Customers reported significant problems with the main elevator being broken, making it difficult for those with mobility issues to navigate the mall.

Cleanliness

While some reviews praised the cleanliness of the mall, others highlighted issues with filthy restrooms and overall maintenance.

Shopping Experience

Many customers enjoyed the variety of stores and dining options, though some noted a decline in store selection and overall mall activity.

Customer Service

Feedback on staff interactions was mixed, with some praising helpful employees while others reported negative experiences with security and store staff.

Family-Friendly

The mall is seen as a good place for families, with activities for children, although there were complaints about noise complaints directed at kids in play areas.
  • JC
    Joshua Cunningham
    Nov 15, 2025
    4.0
    It could use more variety, otherwise it’s what you expect from a mall
  • JK
    Jessica King
    Nov 4, 2025
    5.0
    I go here about once a month either to go to Sakura Japan or to go to visible changes to get my shampoo and conditioner I absolutely loved deerbrook Mall it is wheelchair accessible and there is plenty of handicap parking
  • MT
    Maritza T
    Nov 3, 2025
    1.0
    They stoll my car there ask the security for camera rec told to show my id saw were i was from and laugh cause iam from another state. kind races way then told me i needed a police report i call the police nice person whent to ask security and say i will give it to police the recorded. never i have got a such a bad situation for been of another race she was a african american women i will never treat other diffrent for the race or color 😞 make me upset after all the stressed of a car stolen going thru
  • PL
    Paige Landry
    Oct 30, 2025
    1.0
    This mall is an absolute dumpster fire. My mother’s day out group goes here at least once a week since late August 2025 to walk and let our children play in the children’s area. Since late August, the main elevator has been broken, forcing us and anyone else with mobility issues to use big chain stores like JCP, Dillards, and Macy’s elevators which are quite small as they are meant for employees to get between their levels, not the general public to take bc the public elevator is broken with no repair in sight. The restrooms are always filthy and stink of poo. Today a security officer was sent down to the play area to talk with each and every parent bc a business had complained about noise. Mind you, this is a public space, offering a children’s play area. Children laugh loud, talk loud, and squeal, as children do while playing so why are we, as guests, being told to keep our children quiet??? It’s a MALL, there is noise constantly in there. I will be calling the corporate office that oversees this mall location bc that is just ridiculous. Children exist in public spaces, people with mobility issues deserve easy access to an elevator without having to hunt for the nearest big chain store elevator available. n
  • RD
    Reginyl L Dorsey
    Oct 29, 2025
    5.0
    I remember this mall used to be a lot busier than what it is but it still serves a purpose. I went into find hats because I needed to replace the one I currently have. There is a lot of construction so I look forward to seeing what the new places are that are going to open. Again not quite as busy as it once was but still a great atmosphere

Frequently Asked Questions About Deerbrook Mall

What is Deerbrook Mall and where is it located?

Deerbrook Mall is a one-stop retail center in Humble, TX, featuring over 130 shops and popular anchor department stores, making it a preferred shopping destination in the Greater Houston Metro area.

What are the general opening hours of Deerbrook Mall?

Deerbrook Mall is generally open from 11:00 AM to 8:00 PM Monday through Thursday, 11:00 AM to 9:00 PM on Friday and Saturday, and 11:00 AM to 6:00 PM on Sunday.