Ralph Lauren

Reviews

• FC

  Freddy Chirinos

  Apr 2, 2026
  1.0
  They close doors in front of you🤦🏻‍♂️
• KA

  Kay Au

  Feb 25, 2026
  5.0
  I recently had a frustrating experience with online customer service while trying to purchase a bag I really wanted. Despite that, I decided to visit the store to see if they had it in person and I’m so glad I did. Hector provided the most exceptional, authentic, and genuinely wonderful customer service. From the moment I walked in, he was warm, attentive, and incredibly kind. After such an exhausting day, his positive energy and thoughtful help truly meant more than he probably realizes. It’s rare to come across someone who makes you feel both taken care of and appreciated as a customer. Hector absolutely did that. Thank you for turning my experience around I left not only with my bag, but in a much better mood.
• PH

  Patricia Hernandez

  Jan 3, 2026
  1.0
  I walked in to this store in the Galleria Mall for the second time this week. Both times I was greeted by the same person, an older white man. The second visit (01/03/26) the same man was condescending towards me. I let him know I was there to make a return and his response was “of course you are”. I think he could have said it differently, everyone should be treated fairly. You never know what type of customer is walking into your store. He should be more kind and less sarcastic towards customers.
• JR

  Jake Radom

  Dec 26, 2025
  1.0
  Very disrespectful staff.
• DG

  David Gonzalez

  Dec 24, 2025
  1.0
  ⭐☆☆☆☆ I visited the Ralph Lauren store at the Galleria Mall intending to shop, as I have long been a loyal customer and all of my wardrobe is from this brand. Unfortunately, my experience was deeply disappointing. A blonde older lady repeatedly looked at me in a manner that felt judgmental and condescending, as though she were looking down on me. Her behavior made me feel uncomfortable and unwelcome, to the point that I no longer wished to remain in the store. I have never experienced anything like this at a Ralph Lauren location before, which is why this interaction stood out so sharply. A brand that represents timeless elegance and class should ensure that all customers are treated with courtesy, respect, and professionalism. Regrettably, that standard was not met during this visit.