Express is an international fashion chain with women’s clothing and men’s clothing for work, play and all kinds of parties. Shop Express for women’s jeans, leggings, dresses, sweaters and shirts, and men’s jeans, suits, graphic tees and polos, plus shoes, jewelry and other accessories. Come visit us at 303 Memorial City Mall in Houston, TX or shop the collection online.
I passed by the store and it was completely cleared out—just a few lonely mannequins left behind like they didn’t get the memo. Honestly, I’m not surprised… this closure felt inevitable. I used to shop there all the time, but the past couple of years? The clothes got weird, overpriced, and questionable at best. Safe to say I won’t be mourning this loss 😅
YL
Yauri Leon
Apr 11, 2026
1.0
Es una tienda horrible parece tienda de segunda mano y sus trabajadores súper desagradables y despotas nunca volveré a comprar express
LL
Laurie
Dec 31, 2025
1.0
I placed an online same day STORE PICKUP order for ONE pair of jeans…it took entirely too long to receive the order is ready for pick up email for a same day order so I called this location..first the young lady on the phone needs some phone etiquette skills…”umm ughh, What’s your name again? Ummm ok ugh, well I’ll go check..oh it’s not ready yet” this is literally the way that this young lady was speaking over the phone regarding my order status. I called back 2 hours later as they are closing early for New Year’s Eve…same one answers the phone again…ughh, umm, ok hold on..” then nothing.. A rep that said his name was Renee answers saying that they do not have my short length order only regular..This took 3 hours & 2 phone calls to receive this information for ONE order of jeans. Which still makes no sense as it was available for pick up at this location WHEN I ordered it..like did you sell my order to some else or how was it even possible that my order was placed & now my size/length isn’t available? Instead of just exchanging it for the regular length he said I needed to come in with my card that I paid online with…why couldn’t he just exchange it in the system since I already paid online? I was having someone else pick up my order & they did not have my card as the order was already PAID for..over all I had to cancel the order..it made no sense why one pair of jeans caused such a headache…DO NOT order a pick up item from this location they are unfortunately extremely incompetent. It’s like they have the most difficult job in the world or something..unbelievable.
CL
Christie Leal-Sanchez
Dec 29, 2025
5.0
I needed an outfit for the ballet over the weekend and dropped by Express. The service was exceptional! I was pressed for time but the variety of options were pleasing. The store had a clean upkeep to it. I had the most exceptional associate that assisted me by the name of Rene! He ensured I found what I was in search of and saw to it that I received a speedy checkout! He made my experience a happy one, thanks Rene! I
DC
DeMorris' Angelic Choirs
Nov 26, 2025
2.0
I was a little disappointed. I placed an online order and received the email stating it was at the store. It took over 30 mins to find my order. But during the time they couldn't find it I was told I'd probably have to come back another time.
I explained to the cashier that I don't live anywhere close to the store. So she suggested I go into the mall and shop around then come back in about hour suggesting that maybe it had not been scanned into their system yet.
I refused to leave reiterating that my email confirmation stated that it HAD ARRIVED AT THE STORE.
The cashier then went and spoke to the manager and explained the situation after I suggested that I'd saw the item I purchased on the sales floor could they just use my receipt and let me have one from the floor. He was SO RUDE he didn't even look at but instead told her NO he couldn't do that.
The cashier later went to the stockroom and came back with a scanner in her hand and began scanning all the items behind the counter and low and behold it had been on the counter ALL that time. By now I'm furious, so I decided that because of an experience like that, I'd better try it on. I'm GLAD I DID because it fit like it was an IRREGULAR Made garment. My true size was Much too big and the next size down was too Small.
So I let the cashier know that I wasn't going to take and now I'm told that I have to wait up to (7) days to See that it wasn't charged to my Card. I asked: So I'm leaving here WITHOUT the merchandise and you can't give me ANYTHING stating that I didn't take the that in fact it's being left with you? I didn't like that at all so for the next few days I'm Praying I hadn't been Bamboozled. After day (3) I received confirmation that my card had not been charged for the item
This was truly a HORRIBLE EXPERIENCE from the time I walked in. I walked in the store the manager was putting clothes on the rack, never looked up and never spoke. The another person walked in of a different (Persuasion) and he greeted her and told her about the sells they were having at the time. I purposely walked right in front of the rack he was working on and STILL NOT A WORD. I found him to be RUDE and definitely (Color Struck).
Bottom line: I WILL NOT BE SHOPPING AT EXPRESS IN THE FUTURE. The clothing 'Looks' good but is Inferior and Totally Overpriced.
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Is Express Memorial City hiring?
Please visit Visit https://www.express.com/g/careers/ to view and apply for open positions.
How to do I contact Express customer service?
We would like to hear your comments, questions and suggestions. You can reach us at 1-888-397-1980.
Can online orders be returned to any Express store?
Online orders can be returned or exchanged within 30 days at any Express store. Online returns are not accepted at Express Factory Outlet stores.
How long does it take Express clothing to ship?
Orders shipped via standard delivery typically arrive in 5-7 business days for the United States and selected Territories. Business days are limited to M-F 8:00 a.m. to 5:00 p.m. EST, not including holidays. The Express fulfillment center is closed for the observance of major United States holidays.
What is the return policy at Express?
Express will accept returns and exchanges for items purchased in our U.S. stores and online based on the following requirements. We will not accept a return or exchange if requested more than 30 days after the purchase. Third party branded products purchased online cannot be returned in stores. We will not accept returns and exchanges that were purchased in our Express Factory Outlet stores, or in stores outside the U.S. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.
What sizes does Express offer?
Express offers sizes ranging from 00-14 in women's and XS-XL in men's online and in stores. Click on the link to see our size chart: https://www.express.com/service/custserv.jsp?name=SizeChart.
Where can I purchase Express gift cards?
Express gift cards can be bought in Express retail stores, Express Factory Outlet stores, and online at express.com.
Is Express Memorial City currently hiring?
You can view and apply for open positions by visiting https://www.express.com/g/careers/.
How can I contact Express customer service?
Express customer service is reachable at 1-888-397-1980 for comments, questions, and suggestions.
Can I return online orders at any Express store?
Online orders can be returned or exchanged within 30 days at any Express store, but not at Express Factory Outlet stores.
What are the store hours for Express at Memorial City Mall?
The store is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday until 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does Express offer in-store pickup?
Yes, Express provides in-store pickup service.
What payment methods does Express accept?
Express accepts American Express, Cash, Diners Club, Discover, Mastercard, and Visa.
What clothing sizes are available at Express?
Express offers women's sizes 00-14 and men's sizes XS-XL both online and in stores. A detailed size chart is available on their website.
What nearby stores can I visit along with Express at Memorial City Mall?
Nearby you can explore stores like G by GUESS, LOFT, and White House Black Market for clothing options, as well as Journeys for shoes and TUMI Store for luggage.
Are there any nearby beauty and spa services around Express?
Yes, you can find nearby beauty services like Visible Changes hair salon and spa, Bluemercury day spa, and La Palm Nail Salon.
What dining options are available near Express at Memorial City Mall?
Nearby dining options include Chipotle Mexican Grill, Dolce & Cannoli for desserts and pizza, and Woops! for sweet treats.
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