Thomas Markle Jewelers | Memorial

4.9
1808 reviews

About

Jewelry Store
Established in 1983, Thomas Markle Jewelers has become Houston's most trusted family jeweler. As an Official Rolex Jeweler, Houston residents and area visitors are provided with a friendly, first-name basis atmosphere and a highly experienced staff of jewelry professionals.

Location

Thomas Markle Jewelers | Memorial
947 N Gessner Rd, Houston, TX
77024, United States

Hours

Reviews

4.9
1,808 reviews
5 stars
1,761
4 stars
10
3 stars
3
2 stars
5
1 star
29

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff for their exceptional service, highlighting their friendliness, knowledge, and attentiveness.

Product Knowledge

Many reviews noted the staff's extensive knowledge about watches and jewelry, particularly regarding Rolex and Tudor brands.

Personalized Experience

Several customers appreciated the personalized attention they received, with staff members taking the time to understand their needs and preferences.

Overall Satisfaction

Most reviews reflected a high level of satisfaction with the shopping experience, with many customers expressing a desire to return.

Concerns About Practices

A few customers raised concerns about perceived pressure to purchase jewelry before being offered a Rolex, describing it as a frustrating experience.
  • BM
    Brandon Merrill
    5 days ago
    5.0
    I stopped by to look at both watches and jewelry. Rebecca was extremely helpful and knowledgeable on both. She took the time to show me several options and, after exchanging a few photos and ideas via text after the visit, she advised on a few specific options that would be a great fit and was able to source an item for me quickly. The hospitality from the rest of the team was excellent as well, leading to a great overall experience.
  • FF
    FahyOutdoors
    5 days ago
    5.0
    I stopped into Thomas Markle right after work and wasn't exactly dressed for the luxury showroom, but Eddie welcomed me like I belonged there. He offered me a coffee, asked what I was looking for, and took the time to walk me around the store. He shared the history and unique style of each jeweler they carry, explained where their gemstones are sourced, and even broke down the details behind the different watch brands they offer. With my anniversary coming up, Eddie helped me find a piece that fit my story and the milestones my wife and I have reached together. I left with a beautiful gift for her and a new go-to home for all my fine jewelry and time piece needs. Eddie made the entire experience exceptional and I hope to continue my relationship with Thomas Markle in the future.
  • BB
    Batyr
    6 days ago
    5.0
    Eddie is my guy at Thomas Markle Jewelers on I-10. He’s the one you want to deal with. I requested a specific OP, and and after some time he pulled through with a beautiful piece. He’s enthusiastic, funny, always cracking jokes, and somehow finds time for us even when he’s slammed. Every visit is a good experience because of him. Thank you, Eddie, for taking such great care of us. Regards, Batyrbek
  • KL
    Kevin Lamine
    6 days ago
    5.0
    I had an amazing experience during my first visit at Thomas Markle Jewelers. I went in for servicing my Tudor BB58 and from the moment I walked in, the service was exceptional, I was greeted by everyone and Molina, my sales associate, was incredibly knowledgeable about the watches and took the time to answer all of my questions with patience and enthusiasm. I took some time to look at a few other watches and Molina expertise is unmatched her professionalism made the entire process enjoyable and stress-free. I truly appreciated the warm atmosphere and the level of care I received. If you’re looking for a top-tier buying experience and someone who genuinely knows their craft, ask for Molina. Highly recommended! Also Thank you to Salice, another incredible sales rep.
  • JE
    Jose Etienne
    Nov 16, 2025
    5.0
    I recently visited the store to inquire about purchasing a Rolex, and my experience was exceptional thanks to Rebecca. From the moment I walked in, she created an incredibly warm and welcoming atmosphere. Her authenticity and genuine approach made the entire process comfortable and enjoyable. Rebecca took the time to listen, understand what I was looking for, and share her knowledge without ever making me feel pressured. It’s rare to find someone who balances professionalism with such sincere kindness, but she did it effortlessly. If you’re considering a visit, I highly recommend speaking with Rebecca. Her outstanding customer service truly made my day and elevated the whole shopping experience.

Frequently Asked Questions About Thomas Markle Jewelers | Memorial

What is the address of Thomas Markle Jewelers | Memorial?

Thomas Markle Jewelers | Memorial is located at 947 N Gessner Rd, Suite A150, Houston, TX 77024, USA.

What are the regular business hours for Thomas Markle Jewelers | Memorial?

The store is open Monday to Wednesday and Friday from 10:00 AM to 6:00 PM, Thursday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 5:00 PM, and closed on Sundays.