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Smart Start is the #1 Ignition Interlock Device provider in Houston with same-day installation available for your vehicle. We’re a convenient and affordable Texas IID supplier located in Southwest Livingston at 1211 Upland Dr with mobile services and price matching available to give you the best value. Our reliable customer service experts and licensed technicians will make your IID device experience quick & low stress. Smart Start is ready to schedule your Ignition Interlock Device installation in Houston. Call our Southwest Livingston location & talk to a Program Advisor, who will help you schedule an appointment for your IID installation, calibration or removal.
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Location
Hours
Reviews
3.5
67 reviews
5 stars
39
4 stars
3
3 stars1
2 stars1
1 star
23
- NWNia WillisNov 14, 20251.0If I could give this place 0 or negative stars I would. I work in customer service and have been for 10 years. When I say the customer service here is the most horrific I have ever encountered I am not exaggerating. My appointment was 11/12 at 9am. I came exactly then for my device to not even be here. Mind you, this appointment was scheduled a week in advance. I called multiple times to confirm it was there but the direct phone line doesn’t even work. I had to leave work for no reason for this. This guy stated the device would be here the next day. I asked when they open he said 8:30 am. I asked if I could come at that time & he reassured me that I could. Today 11/13, I am here at 8:37am. Just for another person to say that the guy to give me the device is stuck in traffic and I will have to wait 30-40minutes. Mind you, I’ve left work for this. & was assured I could be here at 8:30 to pick it up. This is extremely inconvenient when the other guy can honestly just hand me the box that I am looking at with my name on it. It takes literally 30 seconds. & I came from Cypress to this location with no traffic, so the traffic excuse. Is bs. Customer service is extremely poor, mannerism is extremely poor, work ethic is extremely poor, everything about this establishment to the staff is extremely poor.
- KSKent SeibOct 16, 20255.0Excellent service with Don and Rubio was over the top with his technician capabilities, I was out of there within an hour and a half.
- MCmario cepedaAug 15, 20255.0Always fast and helpful. On time with open time and always come through for their customers. You wont have any bs with this location i promise.
- JMjulianno martinezJul 9, 20251.0I normally don’t leave reviews, but my experience with Smart Start has been absolutely unacceptable and needs to be shared. On May 12, I was wrongfully charged $2,110.35, despite clearly being enrolled in a $200/month plan. I’ve tried to resolve this issue multiple times — in person and over the phone — and not only has the refund STILL not been processed, but I’ve been treated with complete disrespect every step of the way. Every time I asked for help, I was met with attitude and zero accountability. One employee literally told me to "go dispute it with your bank" instead of helping. No one ever followed up. It’s been over 8 weeks, and not a single person from their team has made an effort to correct their mistake. If you value your money and time, I strongly advise you to avoid this company. There are other providers out there with far better customer service and integrity. Smart Start has shown they care more about taking your money than making things right.
- SSScottJul 8, 20255.0Finished my punishment and learned my lesson. Service was great through this whole process. Angel and ob are amazing. From training to guiding me in the right direction. Glad I’m done with this and hope to never come back.
Frequently Asked Questions About Smart Start Ignition Interlock
What do I need to bring to my installation?
Bring a photo ID and proof of residence in the form of a document verifying your address. You may also be asked to bring any documents that pertain to your case, depending on the state in which you or your program are located. If any other documents are required, one of our friendly Program Advisors will let you know.
How do I know if Smart Start's devices are compliant with my program?
Smart Start is a NHTSA certified Ignition Interlock provider, so we’re able to meet all of the alcohol monitoring authority’s requirements to ensure that you’re compliant within your state or county.
How often does my Ignition Interlock Device need to be serviced?
You will be asked to bring your Ignition Interlock Device in for regularly scheduled services. Call our knowledgeable Customer Care Center to find out how often your IID will need to be serviced at (800) 831-3299.
What do I need for removal?
Requirements will differ by state, but generally your state authority must grant removal authorization before you can have your IID removed. You will then need to fill out the Device Removal Request form on our website and upload any official documentation that may be required to authorize the removal.
Do I need an Interlock Device on all of my vehicles?
Some states will require that you have an Ignition Interlock Device installed on all cars registered to you, but most states will just require that whichever vehicle you drive have an IID installed. Check with your state authority to see if you will need an IID installed on all of your cars.
Does the Interlock Device mess up or hurt my vehicle?
No, Smart Start's Ignition Interlock Device (IID) will not hurt your vehicle in any way. Our service technicians are the best in the business and are able to install on all vehicles, even hybrids and electric cars!
How long does it take to install an Ignition Interlock Device?
The time required for an Interlock installation will depend on your type of vehicle but we recommend blocking off at least two hours to make sure you are prepared to not miss any other appointments or work.
Where can I find an Ignition Interlock Device?
It’s easy to find the nearest Smart Start location on Google or on our online service center search tool. Go to the Locations tab on our website and enter your zip code into the search bar.
How do I use an Interlock Device?
Using a Smart Start Ignition Interlock is easy! When prompted, blow into the device for a few seconds until you hear a click that signals the test is complete.
How much does an Ignition Interlock Device cost?
Exact IID prices will vary by state, but you can find our current pricing on our Ignition Interlock Cost page on our website. Our expert Program Advisors are also available to provide you a custom quote and schedule your installation today!
How does an Interlock Device work?
When you blow into your Ignition Interlock Device, you're providing a breath test sample in order to start the vehicle. The device then measures your Breath Alcohol Concentration (BrAC), and will either say that you passed, need to retest, or failed. You will be asked to take rolling retests throughout your drive.
What can breathalyzers detect?
Breathalyzers only measure your Breath Alcohol Concentration (BrAC).
Is an Ignition Interlock the same as a breathalyzer?
Ignition Interlock and handheld breathalyzers both test your Breath Alcohol Concentration (BrAC), but an Ignition Interlock Device is only installed in vehicles and prevents the car from starting if there is alcohol detected. A handheld breathalyzer only detects alcohol and may tell you the concentration.
Can I unplug my Ignition Interlock?
Check with your state authority to see if you are allowed to unplug your Ignition Interlock before doing so.
Can someone else drive my car?
Yes, but whoever is driving the vehicle MUST take a breath test and pass before driving. Any failed test will still be your responsibility.
How do I schedule an appointment at a service center?
Although Smart Start strives to accommodate each customer’s schedule as best we can, you must schedule an appointment to install an Ignition Interlock Device. An appointment ensures that Smart Start has all the relevant information for you and can provide exactly what you need to fulfill your restricted driving requirements.You can fill out our online form to schedule an appointment, or call (800) 831-3299 to speak with a trusted Smart Start Program Advisor today. In some cases, same-day installation appointments may even be available.
Are there additional fees applied to do a same-day installation for my IID?
There are no fees to accomodate same-day Ignition Interlock installations. To find out the exact Ignition Interlock price in your state, call (800) 831-3299. A Smart Start Program Advisor will help you determine the exact amount for your area of residence, but know that we always strive to give you the best value and the lowest cost in your total Ignition Interlock package.
What kind of vehicle can an Ignition Interlock Device be installed on?
Smart Start’s Ignition Interlock Devices can be installed on most vehicles, including many electric and hybrid vehicles. Smart Start's Interlock Devices are also compatible with some motorcycles. If you have questions about installation, reach out to our Program Advisors at (800) 831-3299!
What are the operating hours of Smart Start Ignition Interlock at 1211 Upland Dr?
The Smart Start Ignition Interlock location at 1211 Upland Dr is open Monday to Friday from 8:30 AM to 5:00 PM and is closed on Saturdays and Sundays.
Can I get a same-day installation for my Ignition Interlock Device in Houston?
Yes, Smart Start offers same-day installation appointments for Ignition Interlock Devices in Houston at the 1211 Upland Dr location.
How can I schedule an appointment for an Ignition Interlock Device installation?
You must schedule an appointment for installation by calling (800) 831-3299 or filling out the online form on Smart Start's website to ensure all your information is prepared and the installation goes smoothly.
What do I need to bring with me to my Ignition Interlock Device installation?
Bring a photo ID and proof of residence document. Depending on your state or program, you may also need to bring documents related to your case, which a Program Advisor will inform you about if required.
Are Smart Start Ignition Interlock Devices compatible with all types of vehicles?
Yes, Smart Start's Ignition Interlock Devices can be installed on most vehicles, including hybrids, electric cars, and some motorcycles.
What payment options are accepted at the Smart Start Ignition Interlock location?
Smart Start accepts payment via Mastercard and Visa credit and debit cards at their Houston location.
Is the Smart Start Ignition Interlock location accessible online for services and support?
Yes, Smart Start offers online services 24/7 for customers to access support and schedule appointments.
Which nearby businesses might be useful to visit before or after visiting Smart Start Ignition Interlock at 1211 Upland Dr?
Nearby businesses include Air World Transmissions for automotive repairs, Moore Security for locksmith services, and Alliance Fencing Academy or Sword to Sword Houston for fitness and recreational activities.
How can nearby transit or service businesses help customers access Smart Start Ignition Interlock?
Customers can use nearby automotive repair shops like Air World Transmissions for vehicle assistance before installation and locksmith services from Moore Security for key-related needs, enhancing convenience in the area.
Are there any nearby recreational or cultural spots customers might consider visiting around Smart Start Ignition Interlock's location?
Yes, nearby options include Alliance Fencing Academy and Sword to Sword Houston for sports and recreation, and the Academy of City Ballet of Houston for performing arts classes.