Business Details
About
Sunglasses StoreFashion Accessories StoreRay-Ban
Location
Hours
Reviews
4.2
134 reviews
5 stars
102
4 stars
4
3 stars1
2 stars2
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
Dionna and Gage received high praise for their exceptional customer service, with many customers noting their helpfulness, knowledge, and friendliness.
Store Experience
Customers appreciated the clean and organized store environment, as well as the wide selection of products available.
Mixed Feedback
While many reviews highlighted positive experiences, there were notable complaints about rude staff and poor service from some employees, particularly Mariam.
Product Knowledge
Several customers commented on the staff's product knowledge, particularly Gage, who was recognized for his ability to assist with various inquiries and issues.
- YGYenny G1 day ago5.0I had an amazing experience today at the Heights Ray-Ban store! I received a new pair of glasses for Christmas and they were almost perfect. I say almost because they were a little too wide. I wasn’t sure what to expect at the store when asking for them for a re-shape. When I walked in I was greeted and helped by Gage. He fixed my glasses and they were perfect! I would shop at this establishment and recommend it any person looking for sunglasses or prescription lenses. I’m so happy with my sunglasses and you can be too if you swing by.
- VBValerie BurtonJan 2, 20265.0Gage was so helpful! I walked in with 3 pairs of sun glasses that needed attention and not only was he kind and professional, he was knowledgeable about the products. We didn’t buy anything this time but will definitely be back and hoping he’s working!
- RMRinaldo MurrayDec 29, 20251.0I had a defected product and got NO assistance to help resolve my issue. My glasses broke when I simply removed them from my face.
- KBKayla BrazierDec 21, 20255.0I purchased my sunglasses in the beginning of September with the help of a really friendly store representative that showed me frames to best fit my face. Today, at the end of December, I went in for a minor adjustment - and the representative, Dionna, remembered me! She was like, weren’t you just here?! I couldn’t believe she recalled me from that short interaction a few months back. It took her no more than 5 minutes to adjust the frames so they’re better than ever, and made sure I was satisfied before I left. Thanks Dionna for going above and beyond!
- BAbianca arceDec 14, 20255.0I ordered a pair of sun glasses online and chose this location as my preferred store for pick up. Gage assisted me and he had great customer service. He asked me if I wanted to open the box to view the glasses I purchased and then offered to re-tape the box so it would be easier for me to wrap as a Christmas gift which I appreciated!
Frequently Asked Questions About Ray-Ban
What are the operating hours of the Ray-Ban store at 600 N Shepherd Drive, Houston?
The Ray-Ban store at 600 N Shepherd Drive, Houston, is open Monday to Saturday from 11:00 AM to 7:00 PM and on Sunday from 12:00 PM to 6:00 PM.
Where is the Ray-Ban store in Houston located?
The Ray-Ban store is located at 600 N Shepherd Drive, Houston, TX 77007, United States.
Which brand of sunglasses does the Ray-Ban store at 600 N Shepherd Drive specialize in?
The store specializes in Ray-Ban sunglasses.
How can I contact the Ray-Ban store in Houston?
You can contact the Ray-Ban store by phone at +1 832-844-3128 or via email at rbhouston@ray-ban.com.
Is the Ray-Ban store at 600 N Shepherd Drive currently open?
The store is currently open and not closed.
Does the Ray-Ban store in Houston have a website for more information or online shopping?
Yes, you can visit their website at https://stores.ray-ban.com/united-states/tx/houston/600-n-shepherd-drive for more information and shopping.
What types of stores and services are near the Ray-Ban store on N Shepherd Drive?
Nearby you can find various restaurants (e.g., RAKKAN Ramen, Blue Sushi Sake Grill, Mendocino Farms), fitness studios like [solidcore], and shopping outlets such as M-K-T and Norton Ditto of Houston Inc.
Are there good dining options near the Ray-Ban store at 600 N Shepherd Drive?
Yes, there are multiple dining options close by including Japanese and vegetarian restaurant RAKKAN Ramen, sushi at Blue Sushi Sake Grill, Mexican food at Casa Nomad, and many others.
Can I visit fitness centers near the Ray-Ban store in Houston?
Yes, you can visit fitness studios such as [solidcore], a pilates studio and gym, and Training Mate Houston Heights nearby for your workout needs.
Is there convenient transportation or local landmarks near the Ray-Ban store to help me find it?
While specific transit stations aren't listed, the Ray-Ban store is located on N Shepherd Drive in Houston, near well-known places like Highline Park and The Venetian Nail Spa, which can help you identify the area.