Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Houston, TX location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
1,512 reviews
5 stars
837
4 stars
352
3 stars
169
2 stars
55
1 star
99
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including long wait times and unhelpful staff.
Photography Services
While some customers praised the photographers for their skills and friendliness, others had negative experiences with delays and unprofessional behavior.
Store Condition
Frequent complaints about broken escalators, dirty dressing rooms, and a lack of staff were noted, contributing to a negative shopping experience.
Product Availability
Customers expressed disappointment over limited product selection and out-of-stock items, particularly in clothing and jewelry.
Pricing and Discounts
Positive feedback highlighted good prices and sales, with some customers appreciating the value offered.
- ECE CNov 16, 20255.0Despite being understaff today, farzana tried her best to serve all of us
- WKWilliam KosterNov 2, 20255.0Went early nobody there.
- AWAnjeanette WhiteNov 1, 20255.0Great deals and friendly staff our cashier was excellent her name was Alexandria very nice lady and helped with the sales price to make sure it was correct. We will be back. 😊
- LSLiset Bella Pineda SanchezOct 27, 20255.0Excellent store if you are looking for an elegant style
- ADAshley DuruOct 22, 20255.0We came here for a newborn photo session and let me tell you it went great!!!! COBE was such a great photographer and personable. Our newborn felt the love he pours into photography and we are so thankful we were able to get some great pictures with great service. We will definitely be back for family Christmas portraits.
Frequently Asked Questions About JCPenney
What types of products can I find at the JCPenney in Houston, TX?
You can find a variety of products including kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products.
What are the store hours for JCPenney at Willowbrook Mall?
The store is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday from 11:00 AM to 9:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 7:00 PM.
Does JCPenney offer curbside pickup or in-store shopping at the Houston location?
Yes, JCPenney offers both curbside pickup and in-store shopping at this location.
What payment options are accepted at the JCPenney in Houston?
The store accepts American Express, Check, Discover, MasterCard, and Visa.
Is the JCPenney store at Willowbrook Mall wheelchair accessible?
Yes, the store has a wheelchair accessible entrance to accommodate all customers.
Where exactly is the JCPenney store located within Houston?
JCPenney is located in Willowbrook Mall at 7925 FM 1960 Rd, Ste 7000, Houston, TX 77070.
Are there other retail stores nearby JCPenney where I can shop for beauty products?
Yes, Sephora is nearby, offering a variety of cosmetic and beauty supplies where you can shop before or after visiting JCPenney.
Can I get my shoes repaired near the JCPenney location?
Yes, Hakky Shoe Repair is close by, providing shoe repair services near JCPenney in Willowbrook Mall.
Are there other popular clothing stores near JCPenney at Willowbrook Mall?
Yes, nearby clothing stores include Hollister Co., Lululemon Athletica, Dress Code Chic, and GUESS, offering a variety of fashion options.
What is the phone number to contact JCPenney at the Willowbrook Mall location?
You can contact JCPenney at +1 281-469-0033 or toll-free at +1 800-322-1189.