Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Houston, TX location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
2,309 reviews
5 stars
1,296
4 stars
547
3 stars
206
2 stars
95
1 star
165
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant number of customers experienced poor service, including rudeness from staff and lack of assistance.
Cleanliness
Multiple reviews highlighted issues with store cleanliness, particularly in restrooms, which were described as unsanitary.
Order Fulfillment
Customers reported problems with online order fulfillment, including cancellations and delays, leading to frustration.
Product Selection
Many customers appreciated the variety and quality of merchandise available, noting good sales and reasonable prices.
Staff Attitude
While some staff were praised for their helpfulness, others were criticized for being unprofessional or dismissive.
- AAA2 days ago5.01/10/26 6:55pm Checkout was great, I got assisted by Nicol, she was very nice, sweet, patient. Handled my clothes with care and even assisted me with pricing. Would come again!
- JGjesus moctezuma gaticaJan 5, 20264.0Solo en temporadas hay buenos descuentos
- SJSarah JammerDec 27, 20255.0Hair Salon. Best stylist transform into a very posh upgrade
- LLLDec 13, 20255.0Convenient location. I received a call, text, email that my order was ready for pick-up. I also had access to status updates in-app. 🛍️I also had welcoming service in-store looking for the bathroom 🚽. Thanks JCP 🛒
- LYLisa YorkDec 10, 20253.0Lillian in the return area was rude... until she saw me look at the name on her badge... When I arrived after being lost on 1st floor trying to find the return area, Lillian was scrolling on her phone behind the register. I asked her " Hi, Is this the area where I make a return?" I had 2 JPC bags in my hand. She said "Excuse me?!" in a rude tone then proceeded to continue her attitude. It made me uncomfortable. I tried to explain that I had 2 separate return tickets and she at one point grabbed the bag from under me. Then quickly did the return. I didn't know JCPs process because I haven't gone into the store in almost a decade. I tried to pretend all was normal then I looked at her badge name Lillian. She saw me looking and then oddly became very nice. And strangely allowed me to hand her my 2nd return item without snatching it from my hand. I pretended to not know what was going on and she quickly did the 2nd return. She even told me to have a good night but her eyes were looked seriously angry. I am reporting this rude woman in the return area named Lillian. She should not be working with the public- if someone polite is trying to make a return do not be nasty towards them. This lady is bad news for JPC.
Frequently Asked Questions About JCPenney
What products and brands does JCPenney in Houston offer?
JCPenney offers a wide selection of kids', men’s, and women’s apparel, footwear, jewelry, accessories, home decor, and more. Exclusive brands include St. John’s Bay, Liz Claiborne, Arizona, and Okie Dokie.
What are the store hours for JCPenney at Meyerland Plaza in Houston?
The store is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does this JCPenney location offer curbside pickup and in-store shopping?
Yes, it offers both curbside pickup and in-store shopping.
What payment methods are accepted at the Houston JCPenney?
Payment methods accepted include American Express, Check, Discover, MasterCard, and Visa. Debit cards and paychecks are also accepted; cash-only is not required.
Is the JCPenney store at Meyerland Plaza wheelchair accessible?
Yes, this location has a wheelchair accessible entrance and public restrooms.
Where is the Houston JCPenney located?
It is located at 730 Meyerland Plaza Mall, Houston, TX 77096 inside Meyerland Plaza.
Are there any beauty services available near or inside JCPenney?
Yes, The SALON by InStyle inside JCPenney offers hair services. Additionally, Sephora inside JCPenney provides beauty and skincare products. Nearby, salons like Amazing Lash Studio, SNS Organic Nails, and The Curldom offer further beauty treatments.
What dining options are near the JCPenney at Meyerland Plaza?
Nearby dining includes Akiko Sushi & Bar - Meyerland Plaza and Akiko restaurant for sushi lovers, Pizza Hut Express for quick pizza, La Madeleine of Texas bakery and bagel shop, and Starbucks for coffee and light snacks.
What other shopping options are available close to the JCPenney in Houston?
Nearby shopping options include Palais Royal and dressbarn for clothing, Best Buy and Magnolia for electronics, Target Store Houston-Meyerland for general retail and groceries, and OshKosh B'Gosh for children's clothing.
Is there an option for eyewear and eye care near JCPenney?
Yes, you can visit JCPenney's own optometrist and eyewear services. Nearby, MyEyeDr. offers optometry and eye care services as well.