Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Houston, TX location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.3
1,979 reviews
5 stars
1,143
4 stars
475
3 stars
199
2 stars
50
1 star
112
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the helpfulness and professionalism of certain staff members, others reported unprofessional behavior and a lack of assistance.
Product Quality
Many customers expressed satisfaction with the quality and variety of products, particularly in the jewelry and clothing departments.
Store Conditions
Several reviews highlighted issues with store conditions, including broken escalators, dirty fitting rooms, and long wait times for assistance.
Sales and Promotions
Customers frequently mentioned good sales and promotions, appreciating the affordability of items.
Accessibility Issues
There were complaints regarding accessibility for handicapped customers, particularly related to broken elevators and lack of assistance.
- RWRonnie WilliamsNov 8, 20251.0Store itself is amazing but the cashiers are so disrespectful and rude. There was some south asian lady who was horrible. Didn’t know how to talk to customers and being so racist. Also, there was a guy who was so much busy talking to his co-worker and not really attending the customer. Furthermore, they have wrong advertisement on their store and rather than being apologetic he was being ignorant and act like that it’s not a big deal. I would avoid going there anymore for sure. First colony mall location is way better and there is one old African American lady who is always been so patient and very welcoming
- SPStephanie PalmerNov 2, 20255.0I love the hair salon in JCP at Memorial City Mall! Roxanne does an amazing job on my hair. I get so many compliments 😊😊😊
- MBMahsa BOct 20, 20255.0I would highly recommend visiting the jewelry department at JCPenney and seeking out Khadija! Her service was truly exceptional. She was incredibly patient with us, taking the time to show us numerous pieces without ever making us feel rushed. Khadija's sweet and professional demeanor made the entire experience pleasant, and her expertise was clear as she helped guide us to the absolute best piece of jewelry for our needs. Thanks to her, we made a perfect selection and couldn't be happier with our purchase.
- SFSalah Eddine FerhiOct 9, 20251.0I spoke to 3 different operators to check if my online purchase was ready or not but none of them tried to help me! And they were unprofessional and tried to end my calls as soon as possible!! Management, please improve the customer service.
- ARAna RomanoSep 1, 20254.0Very good service
Frequently Asked Questions About JCPenney
What are the store hours for JCPenney in Houston, TX?
JCPenney in Houston is open Monday to Thursday from 10 AM to 8 PM, Friday and Saturday from 10 AM to 9 PM, and Sunday from 11 AM to 7 PM.
What product categories does JCPenney Houston offer?
JCPenney offers apparel for kids, men, and women, footwear, jewelry, accessories, home furnishings, and beauty products.
Does JCPenney offer curbside pickup or in-store shopping?
Yes, JCPenney offers both curbside pickup and in-store shopping options for customers.
What brands can I find at JCPenney Houston?
You can find exclusive brands like St. John's Bay, Liz Claiborne, Arizona, and Okie Dokie at this location.
Is JCPenney Houston accessible for customers with disabilities?
Yes, JCPenney has a wheelchair-accessible entrance and offers public restrooms for customer convenience.
What payment methods does JCPenney accept?
JCPenney accepts American Express, Discover, MasterCard, Visa, and checks as payment options.
How can I contact JCPenney Houston?
You can reach JCPenney Houston at +1 713-467-1621 or toll-free at +1 800-322-1189.
Which clothing stores are located near JCPenney Houston?
Nearby clothing stores include Valnti, Zara, Banana Republic, Old Navy, J.Jill, and True Religion.
Are there dining options near JCPenney Houston at Memorial City?
Yes, dining options nearby include Sbarro for pizza and Italian food, Taco Bell for Tex-Mex, Salata for salads, Bistro Thai for Asian cuisine, Sult'an Pepper for Mediterranean dishes, and the Memorial City Mall Foodcourt.
What nearby amenities can enhance my visit to JCPenney Houston?
In addition to shopping, you can visit the Galerie Spectra art gallery, relax at Starbucks coffee shop, or use the eVgo Freedom Station for electric vehicle charging at Memorial City Mall.