Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Houston, TX location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.3
1,996 reviews
5 stars
1,154
4 stars
476
3 stars
202
2 stars
50
1 star
114
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some associates received praise for their helpfulness, while others were reported as rude or unprofessional.
Store Condition
The store is generally clean and well-organized, but there are issues with broken escalators and dirty fitting rooms.
Product Availability
Customers noted that while the store has a good variety of products, some items were not readily available due to restocking.
Curbside Pickup Issues
Several customers reported problems with the curbside pickup process, including lack of notifications and unclear signage.
- CCCG3 days ago5.0Amazing store! Awesome employees and always great deals going on in store. Love the selection of items, love this store 👍
- JSJeff SmithJan 1, 20264.0End of the year and restocking and rearranging is occurring. Don't be surprised if what you're looking for isn't readily available. Store is clean and staff is friendly and hardworking. Warning ⚠️ the escalators don't work!
- SSSandyDec 31, 20255.0One of my favorite place ❤️
- STSabrina TinocoDec 16, 20255.0Want to thank the associate Brency Barillas for great customer service! We appreciate your help and having a great uplifting spirit!
- LLLDec 11, 20253.0I do not recommend the option of curbside pickup here from a pick up in store or online order. 🚗 I never received any notification that my order was ready for pick up. There was no “order ready” email. 📧 When I actually arrived there was no clear signage for curbside pick up. 🪧 I just went inside for traditional store pick-up after getting instructions from the customer service area on the first floor. 🛒 Pickup and returns are on the 2nd floor by the home dept. 🛍️
Frequently Asked Questions About JCPenney
What are the store hours for JCPenney in Houston, TX?
JCPenney in Houston is open Monday to Thursday from 10 AM to 8 PM, Friday and Saturday from 10 AM to 9 PM, and Sunday from 11 AM to 7 PM.
What product categories does JCPenney Houston offer?
JCPenney offers apparel for kids, men, and women, footwear, jewelry, accessories, home furnishings, and beauty products.
Does JCPenney offer curbside pickup or in-store shopping?
Yes, JCPenney offers both curbside pickup and in-store shopping options for customers.
What brands can I find at JCPenney Houston?
You can find exclusive brands like St. John's Bay, Liz Claiborne, Arizona, and Okie Dokie at this location.
Is JCPenney Houston accessible for customers with disabilities?
Yes, JCPenney has a wheelchair-accessible entrance and offers public restrooms for customer convenience.
What payment methods does JCPenney accept?
JCPenney accepts American Express, Discover, MasterCard, Visa, and checks as payment options.
How can I contact JCPenney Houston?
You can reach JCPenney Houston at +1 713-467-1621 or toll-free at +1 800-322-1189.
Which clothing stores are located near JCPenney Houston?
Nearby clothing stores include Valnti, Zara, Banana Republic, Old Navy, J.Jill, and True Religion.
Are there dining options near JCPenney Houston at Memorial City?
Yes, dining options nearby include Sbarro for pizza and Italian food, Taco Bell for Tex-Mex, Salata for salads, Bistro Thai for Asian cuisine, Sult'an Pepper for Mediterranean dishes, and the Memorial City Mall Foodcourt.
What nearby amenities can enhance my visit to JCPenney Houston?
In addition to shopping, you can visit the Galerie Spectra art gallery, relax at Starbucks coffee shop, or use the eVgo Freedom Station for electric vehicle charging at Memorial City Mall.