Business Details
About
Clothing StoreFashion Accessories StoreJeansMen's Clothing StoreT-Shirt StoreWomen's Clothing StoreWork Clothes StoreSunglasses StoreOutlet StoreSwimwear Store
Express is an international fashion chain with women’s clothing and men’s clothing for work, play and all kinds of parties. Shop Express for women’s jeans, leggings, dresses, sweaters and shirts, and men’s jeans, suits, graphic tees and polos, plus shoes, jewelry and other accessories. Come visit us at 303 Memorial City Mall in Houston, TX or shop the collection online.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksNot available
Location
Hours
Reviews
3.8
241 reviews
5 stars
115
4 stars
55
3 stars
25
2 stars
8
1 star
38
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with many customers reporting rude or unhelpful staff, while others praised specific employees for their assistance.
Store Cleanliness
Several reviews noted that the store is clean and organized, contributing positively to the shopping experience.
Product Selection
Customers appreciate the variety of clothing styles available, although some expressed a desire for more options, particularly in evening wear and plus sizes.
Checkout Experience
Many customers reported long wait times at checkout and issues with the return/exchange process, indicating a need for improved efficiency.
Staff Attitude
There are numerous complaints about staff attitudes, with some customers feeling ignored or treated poorly, while a few highlighted positive interactions with specific employees.
- ACAmber CalderonNov 16, 20251.0I am so disappointed in my experience today at the store, my previous reviews have all been raving as the customer service was exceptional. The staff is always super polite. Unfortunately, today I went into the store and was not greeted at any point. I made it to the back of the store when a “manager” and two employees approach the area I was in, but still did not speak, offer help or inform me of any sales in the store. I took a big bundle of clothes and asked for a fitting room because they were just standing around and didn’t offer me one. I then came out and asked if I could get help finding a shirt and the manager advised me I could go look so I did. I found what I wanted went back to the fitting room. I came back out and asked for help finding a larger size in pants. The manager acted as if I bothered him, and then he told me they didn’t carry that size in the store. I went over to the area and found the pants in my size. A lady who was also shopping in the store, looked at me and said they do carry that size and she was even appalled at the service I was receiving. I told the manager that they did have that size and he went on to argue with me and tell me that that was a return and that’s why the size was available. I explained to him that even if it was a return, the size was in store and he could have helped me to get another size. If the size wasn’t in the store, he should have offered to find me an alternative or even offered to help me make the purchase online. But he didn’t. No one helped me today, no one offered a fitting room, no one offered to help me with a different size. I ended up leaving all of the clothes that I planned on buying. I’m honestly disgusted by the service I received. I really hope that a manager above him reads this, reviews the cameras and sees exactly what my experience was. I will have to drive to a different store location to make my purchases, and that is a huge inconvenience. With so much on sale in the store, you would assume that they would want to make more sales, especially to those customers that have expressed credit cards.
- JHJenna HarrisNov 10, 20251.0Worst service, workers act like you’re bothering them to get assistance. I tried to do an even exchange and was being charged $30-Makes no sense! I drive out of my way to Willowbrook to receive good customer service. Terrible!
- SRSofia RomeroDec 21, 20195.0I like the clothes
Frequently Asked Questions About Express
Where can I buy an Express gift card?
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Is Express Memorial City hiring?
Please visit Visit https://www.express.com/g/careers/ to view and apply for open positions.
How to do I contact Express customer service?
We would like to hear your comments, questions and suggestions. You can reach us at 1-888-397-1980.
Can online orders be returned to any Express store?
Online orders can be returned or exchanged within 30 days at any Express store. Online returns are not accepted at Express Factory Outlet stores.
How long does it take Express clothing to ship?
Orders shipped via standard delivery typically arrive in 5-7 business days for the United States and selected Territories. Business days are limited to M-F 8:00 a.m. to 5:00 p.m. EST, not including holidays. The Express fulfillment center is closed for the observance of major United States holidays.
What is the return policy at Express?
Express will accept returns and exchanges for items purchased in our U.S. stores and online based on the following requirements. We will not accept a return or exchange if requested more than 30 days after the purchase. Third party branded products purchased online cannot be returned in stores. We will not accept returns and exchanges that were purchased in our Express Factory Outlet stores, or in stores outside the U.S. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.
What sizes does Express offer?
Express offers sizes ranging from 00-14 in women's and XS-XL in men's online and in stores. Click on the link to see our size chart: https://www.express.com/service/custserv.jsp?name=SizeChart.
Where can I purchase Express gift cards?
Express gift cards can be bought in Express retail stores, Express Factory Outlet stores, and online at express.com.
Is Express Memorial City currently hiring?
You can view and apply for open positions by visiting https://www.express.com/g/careers/.
How can I contact Express customer service?
Express customer service is reachable at 1-888-397-1980 for comments, questions, and suggestions.
Can I return online orders at any Express store?
Online orders can be returned or exchanged within 30 days at any Express store, but not at Express Factory Outlet stores.
What are the store hours for Express at Memorial City Mall?
The store is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday until 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does Express offer in-store pickup?
Yes, Express provides in-store pickup service.
What payment methods does Express accept?
Express accepts American Express, Cash, Diners Club, Discover, Mastercard, and Visa.
What clothing sizes are available at Express?
Express offers women's sizes 00-14 and men's sizes XS-XL both online and in stores. A detailed size chart is available on their website.
What nearby stores can I visit along with Express at Memorial City Mall?
Nearby you can explore stores like G by GUESS, LOFT, and White House Black Market for clothing options, as well as Journeys for shoes and TUMI Store for luggage.
Are there any nearby beauty and spa services around Express?
Yes, you can find nearby beauty services like Visible Changes hair salon and spa, Bluemercury day spa, and La Palm Nail Salon.
What dining options are available near Express at Memorial City Mall?
Nearby dining options include Chipotle Mexican Grill, Dolce & Cannoli for desserts and pizza, and Woops! for sweet treats.