Business Details
About
Clothing StoreFashion Accessories StoreJeansMen's Clothing StoreT-Shirt StoreWomen's Clothing StoreWork Clothes StoreSunglasses StoreOutlet StoreSwimwear StoreExpress
Express is an international fashion chain with women’s clothing and men’s clothing for work, play and all kinds of parties. Shop Express for women’s jeans, leggings, dresses, sweaters and shirts, and men’s jeans, suits, graphic tees and polos, plus shoes, jewelry and other accessories. Come visit us at 5015 Westheimer Road in Houston, TX or shop the collection online.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksNot available
Location
Hours
Reviews
4.1
297 reviews
5 stars
169
4 stars
67
3 stars
23
2 stars
7
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were criticized for being rude or unprofessional.
Store Management
Several reviews highlighted issues with store management, including poor handling of customer inquiries and discriminatory behavior.
Product Availability
Customers expressed frustration over inconsistent stock levels and pricing discrepancies, particularly regarding sales and promotions.
Shopping Experience
While some customers enjoyed a pleasant shopping experience, others reported feeling ignored or rushed, particularly near closing time.
- HRHarpal RiatDec 15, 20252.0I had a disappointing experience at this Express location. I entered the store around 8:55 PM to try on a suit for an upcoming party. I completely understand that stores have closing times, but the way the situation was handled felt rushed and unprofessional. While I was trying on the suit, a sales associate told me to be quick because the store was closing. I acknowledged that and asked for just a minute. Within about 30 seconds, she came back and said they only had one register and it was about to close, which made me feel pressured to leave immediately. It honestly felt like I was being pushed out of the store rather than helped as a customer. Because of this, I had to leave the suit behind and walk out without making a purchase. When I asked whether the sale would still be going on the next day so I could come back, her response was, “I don’t know, it could be or it could not be,” which came across as dismissive and unhelpful. Again, I understand closing procedures, but there’s a more respectful and customer-friendly way to communicate this. A little courtesy and clearer information would have gone a long way. Unfortunately, this experience left a bad impression.
- AGAspen GravesNov 10, 20255.0A couple of weeks ago, I came into the store with a shopping emergency. Taimar (?) immediately stepped in and made the experience joyous and less stressful. I'd probably come back to this location specifically for her.
- ASalex sanchezNov 5, 20255.0I just want to come here and say that my wife and I was looking for a perfect dress for our Company dinner we were having that day, I was thrilled by one of the employees Celene for helping my wife find an amazing elegant dress she suggested. My wife LOVED the dress, I really appreciated Celene time and service she gave us. She saved us a lot more time. Everyone was great there.
- JAJamara AaronOct 11, 20251.0By far the worst experience I ever experienced. Was in there with my father that is an early man and he saw a suite that he wanted. While shopping for my father, son and I…my daddy had to use the restroom. And, for the MANAGER said he needed a medical card to use the restroom. Since when? But, it’s store policy; so she said. What medical card does someone need to say they need to use the restroom?? They have a bladder????? All because of store policy?? Which isn’t one such a “Store policy” and that’s doesn’t make it state not a federal policy and I’m a patron of the establishment. I can understand if you are not paying but IM PAYING easily over $700 if not more. But the so called manager stated to me that we had to go to another floor or down several halls around the corner to use the restroom when we are A PAYING CUSTOMER. Let it be understood we already had $500 worth of clothing and I …a lady have not even did my shopping. Therefore, I had to leave the clothing on the sofa to find my elderly father a restroom to pay at a competitor. And…. I did not get what I wanted. I go back because My daddy REALLY wanted that suite. Then the manager with the bad makeup (Monica) says it’s store policy. And, I looked it up and there is NOT a policy the the admin/employee handbook. But, IF there were such a policy it doesn’t make it state or federal policy for someone to have to have a medical card to say they have to use the restroom. There was 1 person that was like you can go get the clothes but still the so called manager stepped in and stopped not 1 but 2 sales people from missing their money. Monica, LaMonica or whatever her name is need to go somewhere else. Know your audience and your customer base. If I’m comfortable, I’m going to spend my money and I was ready to. But you not only cost the sales reps their money but just know I WILL NEVER BE BACK. And, this is MY FAVORITE STORE. I shop here often. She really RUINED MY BIRTHDAY!!!!!!!
- MRmaritza riveraOct 11, 20255.0I just wanted to leave a great comment for Eder. He was very helpful assisting me with a suit that i needed for my brother and on top informed me about the loyalty when u sign up u get $ off , everything was a steal!
Frequently Asked Questions About Express
Where can I buy an Express gift card?
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Is Express The Galleria hiring?
Please visit Visit https://www.express.com/g/careers/ to view and apply for open positions.
How to do I contact Express customer service?
We would like to hear your comments, questions and suggestions. You can reach us at 1-888-397-1980.
Can online orders be returned to any Express store?
Online orders can be returned or exchanged within 30 days at any Express store. Online returns are not accepted at Express Factory Outlet stores.
How long does it take Express clothing to ship?
Orders shipped via standard delivery typically arrive in 5-7 business days for the United States and selected Territories. Business days are limited to M-F 8:00 a.m. to 5:00 p.m. EST, not including holidays. The Express fulfillment center is closed for the observance of major United States holidays.
What is the return policy at Express?
Express will accept returns and exchanges for items purchased in our U.S. stores and online based on the following requirements. We will not accept a return or exchange if requested more than 30 days after the purchase. Third party branded products purchased online cannot be returned in stores. We will not accept returns and exchanges that were purchased in our Express Factory Outlet stores, or in stores outside the U.S. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.
What sizes does Express offer?
Express offers sizes ranging from 00-14 in women's and XS-XL in men's online and in stores. Click on the link to see our size chart: https://www.express.com/service/custserv.jsp?name=SizeChart.
Where can I purchase an Express gift card?
You can buy Express gift cards at Express retail stores, Express Factory Outlet stores, and online at express.com.
Is the Express store at 5015 Westheimer Road hiring?
To view and apply for open positions at Express, please visit https://www.express.com/g/careers/.
How can I contact Express customer service?
You can reach Express customer service at 1-888-397-1980 for comments, questions, and suggestions.
Can I return online orders to the Express store in Houston?
Yes, online orders can be returned or exchanged within 30 days at any Express store, except not at Express Factory Outlet stores.
What are the store hours for Express at 5015 Westheimer Road?
The store is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 7:00 PM.
What types of clothing and accessories does Express offer?
Express offers women's and men's clothing including jeans, dresses, suits, shirts, shoes, jewelry, and accessories for work and casual occasions.
Which payment options are accepted at this Express location?
This Express location accepts American Express, Cash, Diners Club, Discover, MasterCard, and Visa.
Are there any notable stores near Express at 5015 Westheimer Road that I can visit?
Nearby, you can visit the Christian Louboutin Houston Galleria for luxury shoes, the LEGO Store for toy shopping, and the Panerai Boutique for watches.
Where can I grab a meal or snack near the Express store?
Close to Express, you’ll find Chili's Grill & Bar for a full dining experience and Auntie Anne's for quick snacks and bakery items.
How can I combine shopping at Express with other fashion stores nearby?
You can also explore nearby fashion stores such as Prada for clothing, Swarovski for jewelry, and Tillys for casual apparel, making your shopping trip diverse and convenient.