I recently visited the Dior store, and I was extremely disappointed with the level of service we received. Upon entering, we were greeted, which was a good start, but after that, it felt like we had been completely forgotten. The salesperson we encountered barely acknowledged us and seemed more interested in his phone than in providing any assistance. We wandered around the store for a while, hoping for some guidance or support, but he didn’t make any effort to engage with us or offer help. It was disheartening to experience such a lack of interest and professionalism in a luxury brand known for its high standards. We left the store without making a purchase, feeling unwelcome and undervalued as customers. I hope the management addresses this issue to improve the overall shopping experience in the future.
I would like to give 0 zero star if I can. This store sucks! No credibility. I bought a sweater from this store and my card has been charged. After a week, I was told they made a mistake about the price and asked to take refund ( I choose to pick it up from the store when I paid for the item) I would have worn sweater if I chose to ship it to my home address. This is Not service I expected to receive from Dior.
Jasmine, Brandon and the store manager were all so helpful and accommodating!
VP
Valerie Paley
Jun 29, 2024
I was honestly looking forward to purchasing an item from here. When I got there ONLY the door man greeted me. I looked around standing at the table and no one asked if everything was okay, was I interested for something or anything. The staff would just look at you and immediately go to someone that “look” like they can afford something. Meanwhile it could be millionaires that’s not dressed up and you may never know. I went right over to YSL, had a lot of smiles, greetings from the staff there and made a purchase I was interested in. The manager needs to get their staff better training, this will make the brand look horrible.
Terrible sales rep. Not going to buy Dior anymore.