Customers consistently praised the store for being clean, organized, and well-maintained.
Customer Service
While many reviews highlighted friendly and helpful staff, some customers reported negative experiences with specific employees.
Pricing
The store is noted for its fair and competitive pricing, often better than other thrift stores like Goodwill.
Reseller Issues
Several customers expressed concerns about aggressive resellers taking over the aisles, making it difficult for regular shoppers to enjoy their experience.
RG
Ryan De Guzman
Dec 28, 2025
5.0
Great place, clean and orderly, good prices
AJ
arturo ruiz jr.
Dec 27, 2025
1.0
On a weekend and the store is full of people and they decide not to take out carts of merchandise expecting the people to buy what’s on the floor first before taking any carts out is ridiculous. These managers hold the merchandise for the following day instead of taking out the for customers to purchase.
LJ
Lillie Jensen
Dec 9, 2025
5.0
We love this thrift store! We have been many times and it is always clean and tidy, and the workers are kind.
AC
Angel Cantu
Nov 29, 2025
1.0
I went here looking for a cabinet for storage. I found one but couldn’t find anyone to help me load. A customer must’ve saw me looking for employee to help me because she asked me if I needed help with it. I told her yes. She told me they need to write receipt for me and I saw her go ask employee to help. No one came back to help with receipt or help with cabinet. Me and the customer waited and waited. I got tired of waiting and left. Bad customer service
MF
Monica Flores
Nov 28, 2025
1.0
This use to be my favorite thrift store till one shopper name Josie playing victim but the main one complaining about everyone the manager plays both side I don’t appreciate dale the manager tells his regular customers that the store don’t need are money. Always threaten is that will be kick out I thought mormons are christians but when we go to the store we get harassed and for a holy ground so much judgement. There nothing wrong reseller to go to the store there is nothing posted that reseller can’t go the one person or more complaining is because somebody took what they wanted that means everyone in the store guilty because they didn’t get what they want. I never been to a thrift store or any store that we can’t be sociable to other customer. Not very professional customer always come first I’m just waiting to get escorted out. I will be putting a complaint BBB nobody should be treated the way they are I feel we are being targeted because one person Josie I feel we are not being treated fair if I can give a zero I would and we are the hoarders so of their church people they had cart coming out full of stuff please don’t donate here and they are putting high person on broken stuff
Frequently Asked Questions About Deseret Industries Thrift Store & Donation Center
What type of items does Deseret Industries Thrift Store & Donation Center sell?
It is a thrift store chain selling used clothing and home goods, plus new items such as bedding and furniture.
What are the regular store hours for Deseret Industries at 8625 Cypress Creek Pkwy?
The store is open Monday from 9:00 AM to 6:00 PM, Tuesday through Saturday from 9:00 AM to 7:00 PM, and closed on Sundays.
Are the donation hours the same as the store hours at Deseret Industries?
No, donation hours may differ from store hours, so it's advisable to check specifically for donation times.
What payment methods are accepted at Deseret Industries Thrift Store?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Where is Deseret Industries Thrift Store & Donation Center located?
It is located at 8625 Cypress Creek Pkwy, Houston, TX 77070, United States.
Is Deseret Industries open during the holidays?
The store is closed on November 27, 2025, and December 25, 2025; open with regular hours on November 28, 2025; and open 9:00 AM to 3:00 PM on December 24 and December 31, 2025.
How can I contact Deseret Industries Thrift Store & Donation Center?
You can reach them by phone at +1 346-214-7453 or visit their website at http://DeseretIndustries.org.
Are there nearby employment services that can assist customers at Deseret Industries?
Yes, Latter-day Saint Employment Services is nearby, which can assist with job placement and career counseling.
What dining options are available near Deseret Industries?
Customers can visit Jack in the Box for fast food or Taquería el tío Juan for Mexican cuisine nearby.
Are there lodging options near Deseret Industries for visitors?
Yes, nearby lodging includes Motel 6, Candlewood Suites Houston NW - Willowbrook, Motel 6 Houston - Tx - Willowbrook Mall, InTown Suites Extended Stay, and BLU Beach Bar & Grill.