Business Details
About
Luggage Store
Location
Samsonite Company Store - Grapevine Mills
3000 Grapevine Mills Parkway, Grapevine, TX
76051, United States
Hours
Reviews
3.7
66 reviews
5 stars
36
4 stars
6
3 stars
7
2 stars
2
1 star
15
- LSlokesh sharmaSep 30, 20251.0Avoid this store – terrible service! I bought a backpack here for $100, only to find it was too small to even fit a laptop. When I tried to return it, they refused, saying it had to be “brand new with tags.” How is anyone supposed to know if a product works without trying it? That policy is ridiculous. One particular sales agent (the one who helped me during my visit — mentioning this so you know who I mean) was extremely rude and dismissive. Instead of listening, he kept making excuses and even suggested I should just keep the bag unused “with tags intact” — basically meaning once you buy here, you’re stuck. Completely unprofessional attitude. The prices here are also higher than what you’d pay online or at Macy’s. If you want real quality and customer service, walk five minutes to TUMI — much better designs and staff who actually care. This place is a scammy outlet. Save your money and shop elsewhere.
- CMCindy MillerJul 9, 20255.0Great store lots to pick from.
- AHAlexander HaaseJul 8, 20255.0Exquisite suitcases and nice staff make this a great place. My outline pro has great quality and performance. The high prices for the ones made in Europe are fortunately outweighed by the positives
- AOAngie OMahonyMar 6, 20245.0Fabulous customer service!!!!
- SKSelva KarthickMar 21, 20194.0Good service.
Frequently Asked Questions About Samsonite Company Store - Grapevine Mills
Where is Samsonite Company Store - Grapevine Mills located?
Samsonite Company Store - Grapevine Mills is located at 3000 Grapevine Mills Parkway, Suite 344, Grapevine, TX 76051, USA.
What are the operating hours for Samsonite Company Store - Grapevine Mills?
The store is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
How can I contact Samsonite Company Store - Grapevine Mills?
You can reach them by phone at +1 972-874-9330 or email questions@samsonite.com.
What type of products does the Samsonite Company Store - Grapevine Mills specialize in?
The store specializes in luggage and related travel accessories.
Does Samsonite have an online presence where I can shop or learn more?
Yes, you can visit their website at https://shop.samsonite.com/, or follow their social media on LinkedIn, Pinterest, TikTok, YouTube, Facebook, Instagram (@SamsoniteUSA), and Twitter (@SamsoniteUSA).
Are there any cafes nearby where I can grab a coffee before shopping at Samsonite?
Yes, Cuppuccino Cafe, a coffee shop and restaurant, is located near Samsonite Company Store - Grapevine Mills, making it a convenient spot for refreshments before or after your visit.
What clothing or accessory stores are located near Samsonite Company Store - Grapevine Mills?
Nearby you will find Charlotte Russe, Lids (specializing in hats and sportswear), Steve Madden, and Forever 21, among others, offering a variety of fashion options.
Is there a sportswear or shoe retail store close to Samsonite Company Store?
Yes, stores like Fanzz, Shoe Palace, Crocs at Grapevine Mills, and Rally House Grapevine Mills are nearby, providing a range of sportswear and footwear options.
Are there any entertainment or cultural attractions near Samsonite Company Store?
Yes, Meow Wolf Grapevine's The Real Unreal, an art museum, is close by and can be a great place to visit before or after shopping.
What shopping center houses Samsonite Company Store - Grapevine Mills?
The store is located within Grapevine Mills, a large shopping center with various stores and amenities.