Movado Company Store

3.7
31 reviews
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Business Details

3000 Grapevine Mills, Grapevine, TX
76051, United States
(469) 455-8992
https://www.movado.com/us/en/home?utm_source=yext&utm_medium=referral&utm_campaign=movado_mcs-yext&utm_content=all-locations

About

Watch Store
Explore the Movado Company Stores for a wide selection of beautiful and innovative watches from the most respected names in time: Movado, Ebel, Concord, Coach, Hugo Boss, Lacoste, Scuderia Ferrari, Tommy Hilfiger, Olivia Burton and MVMT. Movado Company Stores are an official part of the Movado Group Family and are located across the US and parts of Canada.

Location

Movado Company Store
3000 Grapevine Mills, Grapevine, TX
76051, United States

Hours

Reviews

3.7
31 reviews
5 stars
19
4 stars
3
3 stars
0
2 stars
0
1 star
9
  • HG
    Harshvardhan Gupta
    Nov 2, 2025
    1.0
    Very disappointed with the customer service at this store today. I went to the store last week, after an hour drive from my house, to get the battery replaced in one of my Movado watches, and their associate Ziyaan opened the watch and then he could not close it. He in fact broke the cascade. Then their Associate Manager Courtney calls with very blunt and non-empathetic tone asking me to take the watch to Allen store, which is another hour away from their store. I went their today and spoke with their manager Pamela, who assured me that she checked with manager at Allen store and he would fix it for me. I drive an hour to Allen and was told he cannot fix it. I went back to Grapevine location and spoke with their another manager asking for solutions. They would send my watch to repair centre for repair but it could take 2-3 months for them to send the watch back. I wanted to wear this watch at a family wedding next month and now I do not have any other watch to wear. All the people I dealt with at this store lacked the acknowledgement of their wrong doings, they were not empathetic at all, rude and blunt. This is not the values that Movado relies on and the customer service was total disappointment.
  • SR
    Steven Rivas
    Aug 23, 2025
    5.0
    Great pricing and amazing customer service. There was an issue with the watch I bought but it was handled as good as one possibly can. I’ll definitely come back here in the future for more watches and gifts.
  • SA
    Sita Acharya
    Jul 30, 2025
    5.0
    Nice collection of watches
  • TT
    Tammy Talbot
    Jul 25, 2025
    4.0
    I was impressed with the helpfulness of the staff. Pam was knowledgeable and friendly. She spent considerable time with me and helped with my decision and ultimate purchase. Keep up the good work!
  • GM
    Gregg Merrill
    Jul 22, 2025
    1.0
    Horrible customer service. From the manager no less. My wife and I can not believe what we were told and the manner that the manager said it. Take your business elsewhere. I love Movado watches and never had a problem with this store in the past. I don’t know what’s happened in the last year but I’ve never been treated that way by a retail store manager. If that’s how they treat all their customers Movado’s local customers are going to shop elsewhere.
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Frequently Asked Questions About Movado Company Store

What types of watches can I find at Movado Company Store?

You can explore a wide selection of beautiful and innovative watches from brands like Movado, Ebel, Concord, Coach, Hugo Boss, Lacoste, Scuderia Ferrari, Tommy Hilfiger, Olivia Burton and MVMT.

Where is the Movado Company Store located?

The store is located at 3000 Grapevine Mills, Space 135, Grapevine, TX 76051, USA.