J.Crew Factory

Reviews

• BK

  Bobbili sai kishore

  Oct 26, 2025
  1.0
  Worst experience had not taking any genuine returns
• KK

  KIMBERLY KILLINGSWORTH

  Oct 16, 2023
  5.0
  Friendly staff and affordable quality clothing
• ML

  Michelle Lawas

  Jun 8, 2019
  5.0
  I had such a great experience with the Store Manager here at JCrew in Grapevine Mills. His name is “Tim,” and he was so exceptional. I don’t write reviews but this one needs to be seen by upper management. Tim told me to come back when they are having a good sale and i dont know why I listened to him but i did. So I came and ask for his opinion about the shirts and dresses i was buying and it was just a great deal to me. Love his taste and his honest opinion on style. I want to express my appreciation for his phenomenal customer service and also Spencer, another associate who was very shy at first but has a great smile and say honest opinion too. Again, thank you. Michelle Lawas
• SK

  Sandra Mijares Kaylor

  Dec 23, 2018
  5.0
  Good prices and quality