Brand Certified
Express Factory Outlet
4.1(299 reviews)
Certified by Express Factory Outlet • Mar 01, 2026
Business Details
3000 Grapevine Mills Pkwy, Grapevine, TX
76051, United States
Certified by Express Factory Outlet • Mar 01, 2026
(469) 645-0613
Certified by Express Factory Outlet • Mar 01, 2026
https://stores.expressfactoryoutlet.com/us/tx/grapevine/3000-grapevine-mills-pkwy
Certified by Express Factory Outlet • Mar 01, 2026
About
Certified by Express Factory Outlet • Mar 01, 2026
Outlet StoreClothing StoreFashion Accessories StoreJeansMen's Clothing StoreT-Shirt StoreWomen's Clothing StoreWork Clothes StoreExpress
Express is a fashion-forward apparel brand and styling community whose purpose is to create confidence and inspire self-expression. Shop Express for new jeans, dresses, suits, blazers and more! Come visit us at 3000 Grapevine Mills Pkwy.
Your local Express store has everything you need to be your most confident. Looking for a clothing stores near me? Need some formal outfit inspo for date night? Our dresses and suits make the perfect first-impression. Looking for a work outfit? Our tailored blazers and dress pants give you the ultimate confidence boost. Are casual outfits more your thing? Find the comfiest jeans ever and the trendy tops to match.
Stop by in store, or shop the latest arrivals online.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksNot available
Location
Certified by Express Factory Outlet • Mar 01, 2026
Hours
Certified by Express Factory Outlet • Mar 01, 2026
Reviews
4.1
299 reviews
5 stars
165
4 stars
67
3 stars
31
2 stars
8
1 star
28
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, particularly with rude staff and difficulty in processing returns.
Staff Attitude
Several customers reported unprofessional and dismissive behavior from staff, leading to uncomfortable shopping experiences.
Positive Experiences
Despite negative feedback, some customers praised individual employees for their exceptional service and helpfulness.
Store Selection
Customers appreciated the variety and quality of clothing available, although some noted that prices were still high for an outlet.
Return Policy Issues
Many reviews mentioned frustrations with the return policy and difficulties encountered when trying to return items.
- GRgaby ramirezJan 19, 20262.0The managers are very rude at this store. I strongly disagree with their policies. I really like this clothing brand. I buy online, and when I need to return something, they always make it difficult.
- EMErica MossJan 13, 20261.0I did my Christmas shopping early in the first week of November.I bought a shirt for someone and it did not fit.I wanted to simply return the item to get a different size.They told me it went past the date by 3 days for the return so they could not do it even though the tags were on and everything.This is not the customer service I expected when I spent over five hundred dollars. I don't know where customer service has gone to nowadays.But this is not it , and I will be contacting the corporate office
- GJGorakh Raj JoshiNov 29, 20251.0I had one of the worst customer service experiences today at the Express Factory Outlet in Grapevine Mills. This review is NOT about Express as a brand, their customer support over the phone was absolutely amazing but about the two associates working at the front desk. I went in to return an item I purchased yesterday. The item was unworn, unwashed, and in perfect condition. The associate refused the return ONLY because the tag wasn’t attached. I explained politely that Express customer support told me the tag is NOT required as long as the item is in wearable, unwashed condition. She still refused and was very disrespectful which put me there in very uncomfortable situation. I ended up standing in line five different times as guided by their customer support over the phone, and both associates continued denying the return without being able to show me any written policy that said the tag must be attached but they refused to comply their own customer support. I spent almost an hour on the phone with Express customer support, and they were incredibly patient and helpful. They even called the store directly because the associates kept refusing. Only after the support team contacted them did they finally accept the return. I wasted around 1.5 hours overall because of the front desk associates’ lack of knowledge and unwillingness to help. Express customer support was great, but the instore experience at this location specifically with the two associates at the counter was extremely disappointing. I hope the management provides proper training so this doesn’t happen to other customers.
- RMRanjan MishraNov 29, 20251.0Very bad service, they don't want to return things bought unworn and unwashed, wanted to change because of size issue.
- ANAmy NaksuttiSep 30, 20255.0I had a wonderful experience at Express Factory Outlet in Grapevine Mills. Lucy was incredibly kind and attentive. She noticed when I was struggling and went out of her way to make sure I left happy with what I needed. Her customer service truly stood out and made my shopping trip so much easier and more enjoyable. I would highly recommend shopping at this outlet for their wonderful selection and pricing. Thank you, Lucy, for the exceptional help!
Frequently Asked Questions About Express Factory Outlet
What is the return policy at Express Factory Outlet?
We will accept returns and exchanges for items purchased in our Express Factory Outlet stores based on the following requirements. We will not accept a return or exchange if requested more than 30 days after the purchase. We will also not accept returns and exchanges that were purchased in Express or Express Men stores or online. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.
Where can I buy an Express gift card?
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Is Express Grapevine Mills hiring?
Please visit Visit https://www.express.com/g/careers/ to view and apply for open positions.
How to do I contact Express customer service?
We would like to hear your comments, questions and suggestions. You can reach us at 1-888-397-1980.
Can online orders be returned to any Express store?
Online orders can be returned or exchanged within 30 days at any Express store. Online returns are not accepted at Express Factory Outlet stores.
What sizes does Express Factory Outlet offer?
Express Factory Outlet offers sizes ranging from 00-14 and XS – XL in women's and XS-XXL in Men's (Pant W28-38, L:30-34 and Jacket 36S-44L).
What is the return policy at Express Factory Outlet?
Returns and exchanges are accepted within 30 days of purchase only for items bought at Express Factory Outlet. Items from Express or Express Men stores or online purchases are not eligible. Some items require tags to be attached for returns.
Where can I purchase an Express gift card?
Gift Cards can be bought in Express retail stores, Express Factory Outlet stores, and online at express.com.
Is Express Factory Outlet currently hiring?
You can view and apply for job openings at https://www.express.com/g/careers/.
How can I contact Express customer service?
You can reach Express customer service at 1-888-397-1980.
Can online orders be returned to Express Factory Outlet?
No, online orders cannot be returned or exchanged at Express Factory Outlet stores, but they can be returned at any Express retail store within 30 days.
What sizes does Express Factory Outlet offer for men and women?
Sizes range from 00-14 and XS–XL for women's apparel, and XS-XXL (Pant W28-38, L:30-34, Jacket 36S-44L) for men's clothing.
What are the opening hours of Express Factory Outlet?
The store is open Monday to Thursday from 10:00 to 20:00, Friday and Saturday from 10:00 to 21:00, and Sunday from 11:00 to 19:00 local time.
What payment methods are accepted at Express Factory Outlet?
They accept American Express, Cash, Diners Club, Discover, MasterCard, Visa, debit cards, and mobile NFC payments. Cash-only is not required.
Is Express Factory Outlet accessible for wheelchair users?
Yes, the store has a wheelchair accessible entrance for customer convenience.
What are some nearby places I can visit while shopping at Express Factory Outlet?
Nearby you can visit Nautica for designer clothing, Auntie Anne's for snacks, and Famous Footwear for shoes. You can enjoy a meal at Panda Express or dessert at The Dapper Doughnut before or after shopping.
Are there other clothing stores near Express Factory Outlet at Grapevine Mills?
Yes, nearby clothing options include Gap Factory, Old Navy Outlet, Pepper Tree Men's Designerwear, and Chico's Off The Rack for various fashion needs.
What nearby stores offer accessories and jewelry near Express Factory Outlet?
You can find Swarovski Outlet and Pandora for jewelry, and Earthbound Trading Co. and francesca's for fashion accessories close to Express Factory Outlet.
Brand Certified Facts from Express Factory Outlet
This information is certified by Express Factory Outlet and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
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- Legal business name
- Hours of operation
- Phone number
- Official website