Sunglass Hut

Reviews

• QS

  Quiana Shirelle

  Oct 8, 2025
  1.0
  I am writing to express my extreme frustration and disappointment regarding the ongoing challenges I’ve experienced in trying to resolve an issue with my Meta Skylar sunglasses under warranty. I began this process at the end of June and have since made multiple visits to the store seeking assistance. On each visit, I was told the item was out of stock. During my fourth visit, I was informed that the sunglasses had been removed from the website entirely, but I was given the option to pay an additional $80 on top of the $100 warranty fee to receive the same color transition sunglasses. This is unacceptable. I was advised to first submit a warranty claim before paying anything additional. I filed the claim as instructed, only to be presented with replacement options that do not match the original pair my husband specifically purchased for me — both for the unique color and because he also purchased the warranty for peace of mind. To make matters worse, your warranty service does not provide an option to speak with a representative. I sent an email seeking clarification, received no response, and then, without any communication or resolution, I received an email today stating that my claim has been closed. I want to be very clear: I do not want black sunglasses — I already own black sunglasses. My original Meta Skylar sunglasses were chosen specifically for their color and style. My current pair will not pair with my phone, making them unusable. I should not be expected to pay $180 ($100 warranty + $80 additional) simply because your company chose to discontinue the product 45 days after it was purchased for me. This experience has been beyond frustrating and has left me feeling ignored as a customer. I am asking for immediate intervention to resolve this matter appropriately. I would like either: A replacement pair of Meta Skylar sunglasses in the original color purchased, or A comparable alternative without additional out-of-pocket expense to me, given the circumstances. I hope to receive a prompt response from your executive team so that this matter can be resolved quickly and fairly.
• AG

  amparo Gonzalez

  Jul 10, 2025
  5.0
  Great experience! Great staff !
• SM

  Smith McSmitty

  Jun 28, 2025
  5.0
  Helpful and made sure my sunglasses fit perfectly! Good selection, and we were able to find a pair of Oakleys that we had been looking for m
• BP

  Bradley P

  Jun 19, 2025
  5.0
  Absolutely 5 stars! Hannah was amazing. There was a mix up (maybe it was me) with my online order being delivered to the Grand Prairie store instead of my house. I called the store directly and Hannah fixed my issue within 24 hours and got my glasses shipped to my house. Wonderful customer service I would definitely recommend and I will be a returning customer. -Tiffany Posey
• RR

  Rene Rangel

  Jun 18, 2025
  5.0
  Absolutely Amazing Service – Alejandra is a Rockstar! I had such an incredible experience at Sunglass Hut that I’m still smiling about it! From the moment I walked in, I was warmly greeted by Alejandra, who was impressively running the entire store on her own. Even more remarkable—she’s new to the store, but you would’ve never known it. Her professionalism, confidence, and attentiveness were truly top-notch. She immediately recognized me from a quick phone call I made earlier, which made me feel like a VIP. She helped me with a return and made the exchange process smooth and easy, helping me find the perfect pair of sunglasses I really wanted. Even though she was the only one working, Alejandra gave me her full attention without ever making me feel rushed. Her kindness, attention to detail, and genuine care turned a simple visit into one of the best customer service experiences I’ve ever had. Sunglass Hut, you’ve got an absolute gem in Alejandra. If this is how she operates as a new associate, I can only imagine the amazing things ahead for her. She deserves all the recognition and more. 🙌🕶️👏

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