At the Michael Kors GRAND PRAIRIE location in Grand Prairie, TX, you can explore and shop the latest designer looks for women and men while experiencing exceptional customer service. Whether you are looking for a statement handbag, stylish watch or ready-to-wear fashion apparel or accessories, the GRAND PRAIRIE store offers the latest looks as well as familiar favorites. We are conveniently located at 2950 West Interstate 20, Suite 710 in the Grand Prairie Premium Outlets.
Feedback on customer service is mixed; some employees are praised for being helpful and friendly, while others are criticized for being rude and unprofessional.
Product Selection
Customers appreciate the variety of products and good prices, but some express disappointment with the limited selection of sale items.
Store Environment
The store is generally described as clean and well-organized, although some customers reported issues with excessive perfume and inadequate bagging options.
Management Issues
Several reviews highlight poor management practices, including unhelpful responses to customer inquiries and inconsistent return policies.
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Carrie H S
Feb 23, 2026
1.0
I was greeted with a generic welcome when I walked through the door and then I was ignored. They were not busy with customers they were busy talking to each other. I have been a long time customer but not anymore. I felt like I was intruding on their social hour.
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elizabeth barrix
Feb 21, 2026
3.0
Everyone was so helpful, I would have given a 5 star, but there selection of sale purses, was not that great, not much to choose from.
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Raza Ch
Feb 8, 2026
1.0
Purchased an almost $200 bag. Went in 2 days days later to return because my mom changed her mind and they wouldn’t give me my CASH that I paid back. Manager was called to the desk because I asked why I couldn’t get cash back and the lady at the counter did not know the reason. The manger told us her name was Jasmine and that it could only be refunded if the person who bought it was present, which I was. She then proceeded to say I will not override it or make an exception for you. She was very rude and I felt a lot of racism from them. I was a very frequent shopper at this location but I will NOT come back ever again. I stayed very calm during the whole situation and the manager was very rude and loud, almost yelling at me like I’m stupid or something. I asked her to show me where it’s written in the policy and she continued to say that it’s just written there you can go check yourself, it’s written everywhere, when it is in fact NOT written that cash payments cannot be refunded in cash. This is absolutely ridiculous and I’ve never had to experience anything like this before. All I asked was if she can show me where it’s written then I would accept it and move on but all she said was “I’m literally already telling you that I won’t do it. I will not put my number in to get you a cash refund.” I will not recommend anyone going to this location. They are literally scamming people saying the only way to return is on a gift card.
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Ana Serna
Jan 28, 2026
5.0
Great prices
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Lauren Williams
Dec 27, 2025
5.0
Vivian amazing! Even with it being one of the busiest days of the year (day after xmas) she was patient, kind, very helpful to every customer she spoke with, and helped me decide on a watch.