Location.com logo
Brand Certified

JCPenney

4.2
(2136 reviews)

Business Details

2607 Preston Rd, Frisco, TX
75034, United States
(972) 712-2707

About

Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Frisco, TX location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
2607 Preston Rd, Frisco, TX
75034, United States

Hours

Reviews

4.2
2,136 reviews
5 stars
1,159
4 stars
574
3 stars
196
2 stars
62
1 star
145

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service, with some staff being friendly and helpful, while others were reported as rude and unprofessional.

Product Selection

Customers appreciated the variety and selection of products available, particularly in clothing and jewelry.

Store Condition

Feedback indicated that the store needs improvements in cleanliness and organization, particularly in bathrooms and fitting rooms.

Pricing Issues

Several customers experienced pricing discrepancies and issues with returns, leading to frustration.

Positive Experiences

Despite some negative feedback, many customers expressed satisfaction with their shopping experiences and the quality of products.
  • SB
    Shirnaya Baccus
    Feb 16, 2026
    5.0
    I couldn’t access a survey to acknowledge a stellar employee named PIA who works in customer service so I decided to leave a review and let you all know what I witnessed as a customer. Everyone was kind and helpful to customers and even assisted in helping them find specific items they needed to exchange. PIA worked with a couple in front of me and connected on a personal and professional level and did the very same w/me. She is what customer service and kindness amongst associates is as a leader in guest service. The mgr Wogene ? came to help and also showed professionalism & understanding of service. My hats off to these ladies and I will be back to enjoy this store:)
  • KB
    Kevin Barlow
    Feb 12, 2026
    1.0
    tried to check out but the cashier in the men's dept was dealing with another associate's issue. I was told another associate would be there to check me out. I waited for 10 minutes, until the floor manager arrived and told him to help me. the cashier then took the item that i was going purchase and threw them on another counter and asked could he help. This is why this store/company is struggling so. poor customer service. Will never shop at JCP ever again and will tell any and everyone how bad the service is... NO stars.....
  • JM
    James Morrison
    Feb 11, 2026
    5.0
    Good quality merchandise, helpful clerks.
  • JS
    John Simmons
    Feb 10, 2026
    5.0
    Great choices of clothing , bedding ,etc
  • MR
    Michelle Russell
    Jan 22, 2026
    5.0
    Habib in jewelry is awesome! He is sweet, warm, caring, happy, friendly, relatable, funny, incredibly knowledgeable, and genuinely loves his customers. Now whenever we are in the mall, we always stop by to give him a hug and say hi! He has become our friend. We come ONLY to him for our jewelry needs!

Frequently Asked Questions About JCPenney

What types of products can I find at the JCPenney in Frisco, TX?

JCPenney in Frisco offers a wide selection including kids’, men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products.

What are the store hours for the JCPenney at Stonebriar Mall?

The store is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.

Brand Certified Facts from JCPenney

JCPenney partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: