Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Frisco, TX location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
2,131 reviews
5 stars
1,154
4 stars
575
3 stars
196
2 stars
62
1 star
144
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant number of customers experienced poor service, with reports of rudeness and unhelpfulness from staff.
Product Selection
Customers appreciate the wide variety of products available, particularly in clothing and home essentials.
Pricing Issues
Several reviews mention discrepancies in pricing and issues with sales not being honored at checkout.
Store Conditions
There are complaints about the cleanliness of the store, particularly in bathrooms and dressing rooms, as well as issues with air conditioning.
Positive Staff Interactions
Despite negative experiences, some customers highlighted positive interactions with specific staff members who provided excellent service.
- LCLEANN COOMERJan 5, 20265.0Found exactly what I needed & was pleasantly surprised I had great help from a very sweet lady from another dept. So sorry I cannot remember. It was just this last Sunday around 3pm
- SSSandesh SinghJan 4, 20264.0This JC Penny needs a bit of makeover. But has good variety of clothing, jewelery, etc.
- JGJordi GiambattistaDec 22, 20255.0The staff were super friendly bright and early the monday mornign before Xmas, me and one dude connected re: my Islanders t-shirt, he was a Red Wings fan, it was super cool talking to him. Oh yeah, I had a very pleasant interaction with the woman who fetched my order. All-around positive experience!
- CGCarol GonzalezDec 20, 20251.0Worst costumer service ever!! $60 dollar worth shirt for $10 return credit??? I will come back to see the manager cause I know it's not thunderbird. I will be coming back to get this fixed
- NKnidhi keniyaDec 14, 20251.0As much as I love to shop here, lately i feel like all the asian staff at desk have made really easy on me to decide to never come back here. I had to return a thing, i was in line on the first level, after my turn came, the asian woman was so rude to tell me returns are on the level above. I get it, i made a mistake, but there needs to be some mannerism in convening the message. She said it like she is doing a favor on me. The man on returns too has a bit of weird way of saying things. Owners of JC Penny, if you are reading this, it’s high time you give your staff some cultural training and tell them to treat all race with same etiquettes !
Frequently Asked Questions About JCPenney
What types of products can I find at the JCPenney in Frisco, TX?
JCPenney in Frisco offers a wide selection including kids’, men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products.
What are the store hours for the JCPenney at Stonebriar Mall?
The store is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does JCPenney at Stonebriar Mall offer curbside pickup?
Yes, this JCPenney location provides curbside pickup as well as in-store shopping.
Is the JCPenney in Frisco wheelchair accessible?
Yes, the store has a wheelchair accessible entrance for customers.
What payment options are accepted at JCPenney in Frisco?
They accept American Express, Check, Discover, Mastercard, and Visa.
Can I shop online for the same deals available at the JCPenney Frisco store?
Yes, you can shop top deals online through their website or the JCPenney App.
What are some nearby places I can visit when shopping at JCPenney in Stonebriar Mall?
Nearby places include Sephora inside JCPenney for beauty products, Diamond Gallery and Helzberg Diamonds for jewelry, and Kung Fu Tea for refreshments.
Are there optometry services near the JCPenney at Stonebriar Mall?
Yes, there are several optometrists nearby, including Friendly Eyes Optometry, Eye Care 4 Yeu, and Visionworks, making it convenient to get eye care and eyewear.
Where can I find other fashion and accessory stores near JCPenney in Stonebriar Mall?
You can visit nearby stores such as bebe, Earthbound Trading Co., LOFT, and Spencer's for additional clothing and accessories.
How can I reach JCPenney in Frisco if I'm arriving by phone for inquiries or assistance?
You can call the main phone number at +1 972-712-2707 or the toll-free number at +1 800-322-1189 for assistance.