JCPenney

4.2
2131 reviews

About

Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Frisco, TX location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
2607 Preston Rd, Frisco, TX
75034, United States

Hours

Reviews

4.2
2,131 reviews
5 stars
1,154
4 stars
575
3 stars
196
2 stars
62
1 star
144

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant number of customers experienced poor service, with reports of rudeness and unhelpfulness from staff.

Product Selection

Customers appreciate the wide variety of products available, particularly in clothing and home essentials.

Pricing Issues

Several reviews mention discrepancies in pricing and issues with sales not being honored at checkout.

Store Conditions

There are complaints about the cleanliness of the store, particularly in bathrooms and dressing rooms, as well as issues with air conditioning.

Positive Staff Interactions

Despite negative experiences, some customers highlighted positive interactions with specific staff members who provided excellent service.
  • LC
    LEANN COOMER
    Jan 5, 2026
    5.0
    Found exactly what I needed & was pleasantly surprised I had great help from a very sweet lady from another dept. So sorry I cannot remember. It was just this last Sunday around 3pm
  • SS
    Sandesh Singh
    Jan 4, 2026
    4.0
    This JC Penny needs a bit of makeover. But has good variety of clothing, jewelery, etc.
  • JG
    Jordi Giambattista
    Dec 22, 2025
    5.0
    The staff were super friendly bright and early the monday mornign before Xmas, me and one dude connected re: my Islanders t-shirt, he was a Red Wings fan, it was super cool talking to him. Oh yeah, I had a very pleasant interaction with the woman who fetched my order. All-around positive experience!
  • CG
    Carol Gonzalez
    Dec 20, 2025
    1.0
    Worst costumer service ever!! $60 dollar worth shirt for $10 return credit??? I will come back to see the manager cause I know it's not thunderbird. I will be coming back to get this fixed
  • NK
    nidhi keniya
    Dec 14, 2025
    1.0
    As much as I love to shop here, lately i feel like all the asian staff at desk have made really easy on me to decide to never come back here. I had to return a thing, i was in line on the first level, after my turn came, the asian woman was so rude to tell me returns are on the level above. I get it, i made a mistake, but there needs to be some mannerism in convening the message. She said it like she is doing a favor on me. The man on returns too has a bit of weird way of saying things. Owners of JC Penny, if you are reading this, it’s high time you give your staff some cultural training and tell them to treat all race with same etiquettes !

Frequently Asked Questions About JCPenney

What types of products can I find at the JCPenney in Frisco, TX?

JCPenney in Frisco offers a wide selection including kids’, men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products.

What are the store hours for the JCPenney at Stonebriar Mall?

The store is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.