Brand Certified
JCPenney
4.2(2136 reviews)
Certified by JCPenney • Feb 22, 2026
Business Details
2607 Preston Rd, Frisco, TX
75034, United States
Certified by JCPenney • Feb 22, 2026
(972) 712-2707
Certified by JCPenney • Feb 22, 2026
https://www.jcpenney.com/locations/tx/frisco/clothing-stores-frisco-tx-2795.html
Certified by JCPenney • Feb 22, 2026
About
Certified by JCPenney • Feb 22, 2026
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Frisco, TX location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Certified by JCPenney • Feb 22, 2026
Hours
Certified by JCPenney • Feb 22, 2026
Reviews
4.2
2,136 reviews
5 stars
1,159
4 stars
574
3 stars
196
2 stars
62
1 star
145
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service, with some staff being friendly and helpful, while others were reported as rude and unprofessional.
Product Selection
Customers appreciated the variety and selection of products available, particularly in clothing and jewelry.
Store Condition
Feedback indicated that the store needs improvements in cleanliness and organization, particularly in bathrooms and fitting rooms.
Pricing Issues
Several customers experienced pricing discrepancies and issues with returns, leading to frustration.
Positive Experiences
Despite some negative feedback, many customers expressed satisfaction with their shopping experiences and the quality of products.
- SBShirnaya BaccusFeb 16, 20265.0I couldn’t access a survey to acknowledge a stellar employee named PIA who works in customer service so I decided to leave a review and let you all know what I witnessed as a customer. Everyone was kind and helpful to customers and even assisted in helping them find specific items they needed to exchange. PIA worked with a couple in front of me and connected on a personal and professional level and did the very same w/me. She is what customer service and kindness amongst associates is as a leader in guest service. The mgr Wogene ? came to help and also showed professionalism & understanding of service. My hats off to these ladies and I will be back to enjoy this store:)
- KBKevin BarlowFeb 12, 20261.0tried to check out but the cashier in the men's dept was dealing with another associate's issue. I was told another associate would be there to check me out. I waited for 10 minutes, until the floor manager arrived and told him to help me. the cashier then took the item that i was going purchase and threw them on another counter and asked could he help. This is why this store/company is struggling so. poor customer service. Will never shop at JCP ever again and will tell any and everyone how bad the service is... NO stars.....
- JMJames MorrisonFeb 11, 20265.0Good quality merchandise, helpful clerks.
- JSJohn SimmonsFeb 10, 20265.0Great choices of clothing , bedding ,etc
- MRMichelle RussellJan 22, 20265.0Habib in jewelry is awesome! He is sweet, warm, caring, happy, friendly, relatable, funny, incredibly knowledgeable, and genuinely loves his customers. Now whenever we are in the mall, we always stop by to give him a hug and say hi! He has become our friend. We come ONLY to him for our jewelry needs!
Frequently Asked Questions About JCPenney
What types of products can I find at the JCPenney in Frisco, TX?
JCPenney in Frisco offers a wide selection including kids’, men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products.
What are the store hours for the JCPenney at Stonebriar Mall?
The store is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does JCPenney at Stonebriar Mall offer curbside pickup?
Yes, this JCPenney location provides curbside pickup as well as in-store shopping.
Is the JCPenney in Frisco wheelchair accessible?
Yes, the store has a wheelchair accessible entrance for customers.
What payment options are accepted at JCPenney in Frisco?
They accept American Express, Check, Discover, Mastercard, and Visa.
Can I shop online for the same deals available at the JCPenney Frisco store?
Yes, you can shop top deals online through their website or the JCPenney App.
What are some nearby places I can visit when shopping at JCPenney in Stonebriar Mall?
Nearby places include Sephora inside JCPenney for beauty products, Diamond Gallery and Helzberg Diamonds for jewelry, and Kung Fu Tea for refreshments.
Are there optometry services near the JCPenney at Stonebriar Mall?
Yes, there are several optometrists nearby, including Friendly Eyes Optometry, Eye Care 4 Yeu, and Visionworks, making it convenient to get eye care and eyewear.
Where can I find other fashion and accessory stores near JCPenney in Stonebriar Mall?
You can visit nearby stores such as bebe, Earthbound Trading Co., LOFT, and Spencer's for additional clothing and accessories.
How can I reach JCPenney in Frisco if I'm arriving by phone for inquiries or assistance?
You can call the main phone number at +1 972-712-2707 or the toll-free number at +1 800-322-1189 for assistance.
Brand Certified Facts from JCPenney
JCPenney partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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- Legal business name
- Hours of operation
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