Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Frisco, TX location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
2,111 reviews
5 stars
1,146
4 stars
571
3 stars
194
2 stars
62
1 star
138
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, including unhelpful and rude staff, long wait times, and lack of assistance.
Product Selection
Customers appreciated the variety and selection of products available, particularly in clothing and home goods.
Pricing Issues
Several customers reported discrepancies in pricing, including items ringing up at higher prices than advertised, leading to frustration.
Store Condition
Feedback indicated that the store's cleanliness and organization were inconsistent, with some areas needing improvement.
Checkout Experience
Many customers noted long lines and insufficient cashiers, making the checkout process frustrating.
- KMKevin MNov 15, 20255.0I just wanted to say that Mohammed went above and way beyond for me. He helped me with a watch purchase and took the time to make adjustments so the watch would fit. He was friendly and patient, and I will definitely go back to this location to make more purchases.
- ALAylin LedesmaNov 11, 20255.0Lydia was amazing! Super helpful, quick service, and we finally found the perfect suit after visiting three other stores. Great quality and price! :) Muchas gracias!
- RARamesh AdhikariNov 11, 20254.0JCPenney has good customer service. The staff is helpful and the shopping experience is smooth
- SMstephany martinezNov 11, 20251.0I lost my car keys here and no one helped me find them. They were rude and ignorant! Had to pay 700 dollars to get a new car key🙄
- PPPreet PatelNov 8, 20251.0These people should hire better cashiers at the check out, all I see them doing is either talk on the phone or take forever counting the damn money. They should be less distracted and get their job done right away instead of taking 10 whole minutes for one singular costumer while there are 25 more customers waiting in the line.
Frequently Asked Questions About JCPenney
What types of products can I find at the JCPenney in Frisco, TX?
JCPenney in Frisco offers a wide selection including kids’, men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products.
What are the store hours for the JCPenney at Stonebriar Mall?
The store is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does JCPenney at Stonebriar Mall offer curbside pickup?
Yes, this JCPenney location provides curbside pickup as well as in-store shopping.
Is the JCPenney in Frisco wheelchair accessible?
Yes, the store has a wheelchair accessible entrance for customers.
What payment options are accepted at JCPenney in Frisco?
They accept American Express, Check, Discover, Mastercard, and Visa.
Can I shop online for the same deals available at the JCPenney Frisco store?
Yes, you can shop top deals online through their website or the JCPenney App.
What are some nearby places I can visit when shopping at JCPenney in Stonebriar Mall?
Nearby places include Sephora inside JCPenney for beauty products, Diamond Gallery and Helzberg Diamonds for jewelry, and Kung Fu Tea for refreshments.
Are there optometry services near the JCPenney at Stonebriar Mall?
Yes, there are several optometrists nearby, including Friendly Eyes Optometry, Eye Care 4 Yeu, and Visionworks, making it convenient to get eye care and eyewear.
Where can I find other fashion and accessory stores near JCPenney in Stonebriar Mall?
You can visit nearby stores such as bebe, Earthbound Trading Co., LOFT, and Spencer's for additional clothing and accessories.
How can I reach JCPenney in Frisco if I'm arriving by phone for inquiries or assistance?
You can call the main phone number at +1 972-712-2707 or the toll-free number at +1 800-322-1189 for assistance.