Colorful clothes, really great deals and – let’s face it – a lot of fun. Fill your closet with effortless styles, colors, prints & patterns that make every day better. J.Crew Factory – for the love of shopping, with deals 24/7.
The worst customer service at a j crew I’ve ever experienced. Half of my wardrobe is from J. Crew but on this particular day I was very casual and I received no help. They didn’t even acknowledge me in the store. Avoided eye contact with me and refused to greet me. I used to work for a J Crew so I am well aware of the requirements regarding customer service. TERRIBLE
BM
Brian M
Oct 18, 2025
5.0
Great price
ZF
Zachary Fowler
Oct 10, 2025
1.0
Truly a very poor customer service experience when visiting this location and I think my race played a role considering I am black. I was not greeted nor offered help when attempting to shop. Not one of three sales associate spoke to me but instantly greeted and offered assistance to the white couple that walked in shortly after me.
SS
Sarath Mohan Kizhakethil Sasidharan
Sep 11, 2025
5.0
Nice place to shop. Collections are less, but wonderful staff