Very bad customer service, They deserve a zero they are always very rude and very Racially Profiled ! I went into the store went to the clearance section picked out two sweaters they were on the rack for 70% off the Cashier said she had to ask her manager to overwrite manager came and said she was sorry she couldn’t overwrite Because 1 of the sweater’s wasn’t supposed to be on the rack .Who’s job is it to make sure everything is where it’s supposed to be!!! The worst is my daughter
had just gone that same day to buy the exact same sweatshirts I was trying to buy for the 70% off they gave it to her at 70% off !!! My daughter has the receipts & sweater’s to prove it ! Will never go back will tell all my family and friends not to go to that store!!!! Will be contacting the corporate office!!!
BC
Brandon Chris
Oct 11, 2025
1.0
I came in this store today and was greeted by a young lady with my daughter. We were immediately racially profiled before I could even shop. We turned right back around and we are faithful customers at other Aerie locations. However, this location doesn’t seem accepting of BLACKS. Asking if I was looking for clearance when I asked for jeans section. She proceeded to say they don’t sell jeans.I did not appreciate the immediate assumption of me looking for clearance. Save your dollars and go to Pacsun, Hollister, Cotton and H&M all were great in the mall today. Stay away or train your employees not assume when they see a black person to be on loss prevention alert and steering them to sale only items.
ER
E R
May 28, 2022
5.0
Great sales on swimsuits. Cashier at check out was very attentive.
CP
cogh pp
Nov 4, 2019
5.0
Aerie isn't just a "lingerie store".
It's rather empowering, and not in the overbearing sense. They have items that say "epic babe", "ok ladies", etc. It's rather nice, and while products are a bit overpriced for their general components, they're almost always on sale. Which is nice.
Their staff are nice and helpful, and give stickers sometimes. Very amazing store.
RP
Ria Pham
Jul 28, 2019
2.0
Small little boutique like interior so the variety in clothing is scarce. Their selection is like a slice out of the preppy section from forever 21, but upped on the price point. They have a 'trendy' stock. You might be tempted for an impulse buy of that cute crop top, but walk a few yards to any other women's clothing brand in the mall and you'll find the same piece with a lot better fit and quality.
Customer service was not on point at all from the one girl that was working the day I was shopping. Got rudely booted from a dressing room in favor of another customer because the room was saved for them (sure) but unmarked of any sign and unoccupied for such a lengthy time that another girl was trying out things before I went in it. No apology just a get out and an attitude. The customer that was going in was nice about it and seemed embarrassed by the rudeness of the staff.
With so many other stores to choose from, I won't be coming back here.
What types of products does Aerie at 500 Baybrook Mall offer?
Aerie offers intimates, apparel, activewear, swimwear, sleepwear, accessories, and fragrances designed to feel good and let you express your real self.
What are the operating hours for Aerie at Baybrook Mall?
Aerie is open Monday through Thursday from 11:00 AM to 8:00 PM, Friday and Saturday from 11:00 AM to 9:00 PM, and Sunday from midnight to 6:00 PM.
Does Aerie offer in-store pickup or curbside pickup?
Yes, Aerie provides both in-store pickup and curbside pickup services for your convenience.
Where is Aerie located within Baybrook Mall?
Aerie is located at 500 Baybrook Mall, Suite 1202, Friendswood, TX 77546, inside Baybrook Mall.
Since when has Aerie been established?
Aerie has been established since 2006.
What social media platforms can I follow Aerie on?
You can follow Aerie on Facebook at AerieBaybrookMall, Instagram at @aerie, and Twitter at @aerie.
What nearby stores or attractions can I visit around Aerie at Baybrook Mall?
Nearby you can find The Children's Place for kids' clothing, Great American Cookies and Marble Slab Creamery for desserts, and Fat Tuesday for drinks and entertainment.
Are there any popular food or beverage spots close to Aerie at Baybrook Mall?
Yes, near Aerie you can enjoy Starbucks for coffee, Sarku Japan for Japanese cuisine, Chick-fil-A for fast food, and Sharetea for bubble tea.
Can I combine a shopping trip to Aerie with visits to other fashion or accessory stores nearby?
Absolutely! Near Aerie, you'll find several fashion-related stores including Francesca's, ALDO for shoes and accessories, and Windsor for women's clothing and lingerie.
How can I contact Aerie at Baybrook Mall for more information?
You can reach Aerie by phone at +1 346-230-6182.
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