Overton Park Plaza is arguably the busiest shopping center in the area, given the number of top retailers therein, such as Sprouts, Burlington, HomeGoods, T.J.Maxx, PetSmart, buybuy BABY, and Party City, in addition to the shadow-anchor, The Home Depot. The Dick's Sporting Goods that will soon be added to the lineup will help secure this claim. Being located where the SW Loop, Hwy 183, and Interstate 20 all cross paths, as well as the close proximity to Hulen Mall and Texas Christian University, helps ensure this center has consistently high traffic counts.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.