Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Flower Mound, TX location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
581 reviews
5 stars
325
4 stars
134
3 stars
67
2 stars
23
1 star
32
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff were praised for being helpful, while others were criticized for rudeness and lack of assistance.
Store Selection
Customers noted a limited selection of merchandise, particularly in men's clothing and specific sizes, leading to disappointment.
Cleanliness and Organization
The store was frequently described as clean and well-organized, contributing positively to the shopping experience.
Pricing
Many customers appreciated the good prices and sales available, although some felt certain items were overpriced.
Staff Friendliness
While some staff were highlighted for their friendliness and helpfulness, others were reported as unfriendly or unapproachable.
- GCGrace CoronaOct 10, 20255.0Found what I needed
- TKThakur KailashOct 7, 20255.0Nice place for shopping, friendly staff!
- JNJmune NeduJul 15, 20255.0Great prices on men’s clothing. I got shorts for $12!
- APAmanda PickettJun 4, 20251.0Worst customer service I've ever experienced. Walked into the store with my mom at around 6:55 and was stopped by the manager and was rudely told that the store closed at 7 and that they were closing up. My mom thought she had a reward that expired today and knew what she wanted, so we quickly grabbed the item and hurried to the cash register to check out - all still within that five minutes. When we got to the register, the manager was having a conversation with the one cashier so we had to wait for them to finish their conversation so that we could check out. While we're with the cashier (who was incredibly sweet and patient with us) at 6:58, the manager and another associate locked the store early and locked us into the store and loudly complained about how they couldn't wait for the store to be closed and they knew they weren't supposed to lock the doors early but both were in agreement that the doors should be locked. They also turned off the lights in the store while we were actively trying to check out and tried to rush us out. We asked when they started closing at 7 instead of 8 and we were rudely told that they'd never closed at 8 before and we must've been thinking about the Stone Briar Mall location. Both the associate and the manager on duty were catty and talked down to us the entire time. The associate even coldly telling us "And just so you know-every business on the strip closes this early. It's not just us." The cashier was the only friendly one, taking her time with us. Even when we were leaving, as the manager unlocked the door to let us out she made sure to tell us to "go straight out" as we were walking out of the store. The manager was a tall woman with curly blonde hair and the rude associate was a young blonde woman. I've worked in retail for over a decade and I'm currently a retail manager. I understand that it can be upsetting to have customers come in right before close, but that's no excuse to treat someone so poorly and essentially harass them until they leave. It's especially ridiculous to turn the lights off in the store when there are still customers in the building. Very disappointed with the customer service. Do better.
Frequently Asked Questions About JCPenney
What types of products does JCPenney in Flower Mound, TX offer?
JCPenney offers a wide selection including kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products.
What are the regular store hours for JCPenney in Flower Mound?
The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does JCPenney offer curbside pickup or online shopping options?
Yes, JCPenney provides free shipping and curbside pickup for your convenience, and you can also shop through their JCPenney App or website.
Is JCPenney in Flower Mound accessible for customers with disabilities?
Yes, this JCPenney location has a wheelchair accessible entrance and public restrooms for customer convenience.
Which payment methods are accepted at JCPenney Flower Mound?
JCPenney accepts American Express, Check, Discover, Mastercard, Visa, and debit cards; cash is not required exclusively.
Are there beauty services or salons near JCPenney in Flower Mound?
Yes, nearby are InStyle Salon by JCPenney, Sephora inside JCPenney, Ulta Beauty, Empire Six hair salon, and other beauty salons like Skinology Institute and Benefit Cosmetics BrowBar.
Where can I find home goods and furniture stores near JCPenney?
Nearby home shopping includes Kirkland's furniture store and Peek's Floor Co. carpet and home goods store, both within close proximity to JCPenney.
What are some family-friendly places near JCPenney in Flower Mound?
For family activities, The Little Gym of Flower Mound and Snapology of Flower Mound offer gymnastics and educational programs nearby.
Is there a place to grab a meal near JCPenney in Flower Mound?
Yes, Which Wich Superior Sandwiches is a nearby restaurant where you can enjoy a sandwich before or after your shopping trip.
How can I stay updated on JCPenney's top deals and promotions?
You can visit their deals page online, follow their social media accounts such as Facebook (JCPenney), Instagram (@jcpenney), and Twitter (@JCPenney), or download the JCPenney App for exclusive offers.