Brand Certified
JCPenney
4.3(2668 reviews)
Certified by JCPenney • Feb 22, 2026
Business Details
8401 Gateway Blvd W, El Paso, TX
79925, United States
Certified by JCPenney • Feb 22, 2026
(915) 779-2000
Certified by JCPenney • Feb 22, 2026
https://www.jcpenney.com/locations/tx/elpaso/clothing-stores-elpaso-tx-702.html
Certified by JCPenney • Feb 22, 2026
About
Certified by JCPenney • Feb 22, 2026
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our El Paso, TX location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Certified by JCPenney • Feb 22, 2026
Hours
Certified by JCPenney • Feb 22, 2026
Reviews
4.3
2,668 reviews
5 stars
1,580
4 stars
637
3 stars
263
2 stars
88
1 star
100
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some employees were praised for their helpfulness, while others were criticized for unprofessional behavior.
Store Cleanliness
Customers noted that the store was generally clean, but there were complaints about dirty bathrooms and messy aisles.
Product Quality
Overall, customers appreciated the quality of clothing and variety available, though some found prices to be high.
Checkout Experience
Long lines and difficulty finding open registers were common complaints, especially during busy periods.
Promotions and Deals
Many customers enjoyed the good deals and promotions offered, contributing to a positive shopping experience.
- LHL Hern2 days ago5.0Fantastic hair salon experience w Mary thxs. GISELLE in sephora dept the perfumes was sweet and attentive. Wonderful experience All around! 5 star 🌟 🤩
- LJlourdes jimenezFeb 5, 20265.01
- JMJames MurrowJan 17, 20265.0When you first walk into the building everyone somebody's greeting you hello welcome to JCPenney's enjoy your day The environment feels friendly
- ALApril LopezJan 12, 20261.0Lady in jewelry this morning had a bad attitude . I tried to return some earrings that would not hold the backings and asked if she could look up my receipt with the phone number. They were purchased in Odessa and she asked me for the store number. I told her I don’t know and she rolled her eyes like a child. You work there not me look it up? Her excuse was she can’t. Went to the front and a nice lady quickly helped me fix it. You have an older lady working jewelry at high ticket items rolling her eyes? Very unprofessional.
- CGCarlos GallegosDec 27, 20255.0Took pictures for the holidays at the portrait studio inside JCPenny. Amazing folks there 👏
Brand Certified Facts from JCPenney
JCPenney partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website