Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our El Paso, TX location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.3
2,653 reviews
5 stars
1,569
4 stars
634
3 stars
263
2 stars
88
1 star
99
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of the staff, particularly highlighting individual employees who provided excellent service.
Store Organization
Several reviews noted that the store was messy and difficult to navigate, especially during busy times like the holidays.
Product Quality
Customers generally appreciated the quality of clothing and other products, although some found prices to be high.
Checkout Experience
Long lines and difficulty finding open registers were common complaints, indicating a need for better checkout management.
Cleanliness
While some customers found the store clean, there were multiple complaints about the condition of the bathrooms.
- CGCarlos GallegosDec 27, 20255.0Took pictures for the holidays at the portrait studio inside JCPenny. Amazing folks there 👏
- SHSylvia HernandezDec 20, 20253.0I realize it's christmas, and everything is just very low.And i'm talking about finding sizes yet jcpenney is always messy
- DGDAVID XAVIER MIRELES GOMEZDec 18, 20254.0Todo bien...caro...lo bueno cuesta...
- AMAndres MolinaDec 11, 20251.0Buenas tardes Soy una persona que a comprado mucho en esta tienda y mis últimas compras son de joyería. Estás últimas 3 compras han sido desagradables espacialmente hoy sus empleados en las joyerías son groseros y no quieren ayudar con las compras es por eso que el día de hoy tenía pensado comprar joyería y no lo hice por el mal trato que se me dio. Deberían de tener una mejor capacitación a sus empleados Gracias
- SAStarr AvilesNov 30, 20251.0I was in store Black Friday. I had only one item to check out. The last woody doll for my toddler. The cashier in the beauty department refused to check me out even though she had NO ONE in line. I managed Sephora in JCPenney for 8 years. And my team showed up and showed out for JCP. Knocking out long lines, getting credit apps AND 5 star surveys. What a shame!!
Frequently Asked Questions About JCPenney
What are the regular operating hours of JCPenney in El Paso?
JCPenney in El Paso is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does the JCPenney store in El Paso offer curbside pickup and in-store shopping?
Yes, the El Paso JCPenney location offers both curbside pickup and in-store shopping options for customer convenience.
What types of products can I find at JCPenney El Paso?
You can find a wide variety of products including kids', men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty items such as skincare and makeup.
Can I purchase JCPenney products online or through an app?
Yes, you can shop JCPenney products through their official website or by downloading the JCPenney App available on the Apple App Store.
What payment methods are accepted at JCPenney El Paso?
JCPenney accepts American Express, Discover, Mastercard, Visa, and check payments.
Is there wheelchair accessibility at the JCPenney store in El Paso?
Yes, the El Paso JCPenney location has a wheelchair accessible entrance for customer convenience.
Where is the JCPenney store located in El Paso?
The store is located at 8401 Gateway Blvd W inside the Cielo Vista Mall in El Paso, TX 79925.
Are there beauty salons near JCPenney in El Paso where I can get spa or hair services?
Yes, JC Penny's Salon El PASO TX and Cali-Nails nail salon are nearby beauty and spa options where customers can enjoy hair and nail services.
Where can I find coffee or a quick bite near JCPenney in El Paso?
Starbucks coffee shops and MRS. Fields Gifts bakery are located near JCPenney, perfect for grabbing coffee or a snack before or after shopping.
Are there other clothing or jewelry stores near JCPenney at Cielo Vista Mall?
Yes, nearby clothing stores include Abercrombie & Fitch, Buckle, and Dolce Vita Suit Company, and jewelry stores such as Zales and Samuels Jewelers are also close by, offering additional shopping options.