Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our El Paso, TX location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.3
2,626 reviews
5 stars
1,552
4 stars
628
3 stars
261
2 stars
88
1 star
97
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of the staff, with specific mentions of employees providing excellent assistance.
Store Organization
Customers expressed frustration with the store's organization, noting crowded aisles and difficulty finding registers.
Product Quality
Overall, customers appreciated the quality of clothing and variety available, although some found prices to be high.
Cleanliness
While some reviews highlighted cleanliness, others pointed out issues with dirty restrooms and messy areas.
Checkout Experience
Several customers reported long wait times at checkout, indicating a need for more cashiers during busy periods.
- CGCecy GalindoNov 11, 20255.0Nice store loved it
- EJEduardo JaraNov 3, 20255.0Excelente
- MSMOSCHE SKYUPOct 14, 20255.0Realmente está muy padre la tienda, los precios aun estando en dolares , ya si lo conviertes te sale mas barato que comprarlo en México, bueno se que es obvio, pero uno siempre piensa que son inalcanzables y la realidad es otra, les recomiendo que vayan a cielo vista ahi siempre hay ofertas incluso si van antes del viernes negro encontrarán un adelanto en esa lugar
- WBWilliam BrownOct 10, 20253.0Asiles were full of products making it very difficult to navigate and it looked very sloppy.
- ASAdolfo SigalaOct 5, 20255.0Greeted promptly, good customer service/assistance, good deal in Levi's for the kiddo, cashier was wonderful and wasn't aggressive about offers(credit card/promotions) but delivered the info with a smile and as an option not an up sale. Great staff
Frequently Asked Questions About JCPenney
What are the regular operating hours of JCPenney in El Paso?
JCPenney in El Paso is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does the JCPenney store in El Paso offer curbside pickup and in-store shopping?
Yes, the El Paso JCPenney location offers both curbside pickup and in-store shopping options for customer convenience.
What types of products can I find at JCPenney El Paso?
You can find a wide variety of products including kids', men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty items such as skincare and makeup.
Can I purchase JCPenney products online or through an app?
Yes, you can shop JCPenney products through their official website or by downloading the JCPenney App available on the Apple App Store.
What payment methods are accepted at JCPenney El Paso?
JCPenney accepts American Express, Discover, Mastercard, Visa, and check payments.
Is there wheelchair accessibility at the JCPenney store in El Paso?
Yes, the El Paso JCPenney location has a wheelchair accessible entrance for customer convenience.
Where is the JCPenney store located in El Paso?
The store is located at 8401 Gateway Blvd W inside the Cielo Vista Mall in El Paso, TX 79925.
Are there beauty salons near JCPenney in El Paso where I can get spa or hair services?
Yes, JC Penny's Salon El PASO TX and Cali-Nails nail salon are nearby beauty and spa options where customers can enjoy hair and nail services.
Where can I find coffee or a quick bite near JCPenney in El Paso?
Starbucks coffee shops and MRS. Fields Gifts bakery are located near JCPenney, perfect for grabbing coffee or a snack before or after shopping.
Are there other clothing or jewelry stores near JCPenney at Cielo Vista Mall?
Yes, nearby clothing stores include Abercrombie & Fitch, Buckle, and Dolce Vita Suit Company, and jewelry stores such as Zales and Samuels Jewelers are also close by, offering additional shopping options.